Skin + Me Reviews 

14,637
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the personalized products and tailored approach for significantly improving skin health, texture, and appearance, effectively reducing issues like acne, rosacea, and pigmentation. The convenient daily doser makes the routine easy to follow, boosting confidence, and the customer service team is highlighted for being supportive and responsive. However, some people experienced adverse skin reactions like burning or severe breakouts, or found the products ineffective for their concerns. A few also mentioned their complaints were dismissed, or they received no clear explanation when treatment requests were refused.

What people talk about most

Product

People report positive experiences with product, with many finding it easy to access and receiving brilliant... See more

Quality

Customers report high satisfaction with product quality, noting significant improvements in their skin's... See more

User experience

Reviewers highlight positive aspects of user experience, finding the process easy, simple, and effective,... See more

Service

Users describe positive interactions with service, highlighting the brilliant advice and recommendations... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed the initial form and waiting for the products - but this was an extremely easy process! Feel as though it is trustworthy coming from dermatologist experts, and the free & targeted clean... See more

Rated 5 out of 5 stars

I have been wanting to try something for my skin for a while and im so glad I tried this. Great communication with the prescriber explaining every ingredient, questions got answered quickly and the pr... See more

Rated 5 out of 5 stars

The product has been great so far. You're given a personalised product plan, in my case progressive strength tretinoin, to get the skin used to the increasing dose. Big fan. The doser is great, the e... See more

Rated 5 out of 5 stars

My experience is great because i looking for something that will improve my skin imperfections without doing multi layered steps that's time consuming. It's like a magic in a bottle. But the price is... See more


Company details

  1. Skin Care Clinic
  2. Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

Asks customers to review

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4.6

All reviews

(14,637)

5,160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Their tret products contain BHT…

Their Tretinoin products contain BHT which is a major environmental pollutant and an endocrine disruptor with scientists looking at how it may even affect fertility. Please stay away from these products.

7 July 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Cass,

We understand your concerns.
The safety of our products and ingredients is something we take very seriously. All ingredients used in our formulations are carefully assessed and comply with UK cosmetic regulations.

If you'd like to discuss your concerns further, please email our Dermatology Support Team at hello@skinandme.com and we'll be happy to help.

Kind regards,

The Skin + Me Dermatology Support Team

Rated 2 out of 5 stars

Good product but let down by their…

Good product but let down by their customer services and random pricing. Waited a week for a reply to my query as to why my monthly subscription had increased over 60% from the introductory offer! Now £29.99 per month with no notification of the reason for the last £5 increase.

7 July 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Tim,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our customer service and pricing hasn't met your expectations.

We understand how frustrating delays in receiving a response can be, and we apologise for this. We also appreciate your comments regarding our pricing and communication, and we'll be sure to share your feedback with the relevant team.

If you'd like us to look into your account or discuss your subscription further, please email our Dermatology Support Team at hello@skinandme.com and we'll be happy to help.

Best wishes,
The Skin + Me Dermatology Support Team

Rated 1 out of 5 stars

Really disappointed with how my adverse reaction was handled

I started using my Skin + Me Daily Doser in early January after carrying out a patch test with no issues. After only around 4 nights of use, I developed a painful reaction on my face. It started as a stinging sensation, then turned into inflamed, itchy spots that eventually scabbed over and left red marks that lasted for months.

To be clear, I did not apply the treatment directly to my eye area and followed the instructions given. When I contacted Skin + Me, I was told it was likely periocular dermatitis and reassured that it should clear up within 7–10 days after stopping the treatment. Unfortunately, that wasn't the case for me.

The reaction had a huge impact on my confidence and made me very unhappy. Having visible marks on your face for weeks and months is incredibly stressful, especially when you weren't expecting such a severe reaction from a personalised skincare service.

I appreciate that Skin + Me eventually refunded my subscription in full. However, I only received the refund after raising a formal complaint and repeatedly following up on the issue. I was really disappointed by how the rest of my complaint was handled. I felt like the impact the reaction had on me was dismissed, and despite explaining the ongoing effects and providing photos, I was told that no further compensation or goodwill gesture could be offered beyond the refund.

Following their advice, I also completed a further assessment with the prescribing team, resubmitted my timeline, concerns, and updated photos, but I did not receive any response or follow-up regarding the ongoing marks and the impact this had on me.

I understand that adverse reactions can happen with skincare products, and I'm not suggesting they happen to everyone. However, I expected a much more supportive and empathetic response from a company that promotes personalised, dermatology-led skincare.

I'm sharing my experience so that others are aware that while the treatment may work well for many people, there is still a risk of significant reactions, and in my experience, the support afterwards did not match the standard of care I had expected.

1 February 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Molly,

We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had.

Your skin is as unique as your fingerprint, and everyone responds to treatment differently.

Please can you drop our Dermatology Support Team a message at hello@skinandme.com? Our team will then be able to look into this and help you further.

Best wishes,
The Skin + Me Dermatology Support Team

Rated 1 out of 5 stars

The products do not work I used them…

The products do not work I used them consistently and stuck to the routine and guidance provided. I have whiteheads, and it dried out my skin further and gave me more spots. I stuck to it for 16 weeks they claim a “purge period” it breaks out your skin even further do NOT buy. Also it is completely overpriced and the subscription prices are ridiculous.

6 July 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Ryan,

We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had. Your skin is as unique as your fingerprint, and everyone responds to treatment differently.

Please can you drop our Dermatology Support Team a message at hello@skinandme.com? Our team will then be able to look into this and help you further.

Best wishes,
The Skin + Me Dermatology Support Team

Rated 5 out of 5 stars

This product works like nothing else.

I randomly filled in the Skin + Me survey that I came across online 6 months ago, something I never do! In fact, I also never write reviews, but Skin + Me has completely turned around the rosacea that I've been battling for years. And it started working within a week. No other product has improved my skin as much as Skin + Me and I've tried everything. All the bumps are gone and the redness has decreased significantly. I have actually gone out of the house without make-up on, something I would never have done before. It really works!

5 July 2026
Rated 5 out of 5 stars

I was dubious

I was dubious, and I had a breakout at first which I never have, but 3 months on and my skin looks great. Today I got complemented on it and I said how do you mean my skin looks good. The person answered that it looks really smooth is glowing and is plumper.
So it may not be cheap but it works!

6 May 2026
Unprompted review
Rated 4 out of 5 stars

I'm giving four stars for now



I'm giving four stars for now, due to the fact that I'm in my second month and still getting some peeling around my mouth the corner of my nose, hope that will stop soon. One thing I can say, is that my face is getting back that smooth textured and a little plump ness, that means its working and I'm loving it. I am not expecting miracles, but I would like to be able to look in the mirror and smile without feeling subconscious about my looks. Thank you Fariah. H

4 July 2026

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