Skin + Me Reviews 

14,636
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the personalized products and tailored approach for significantly improving skin health, texture, and appearance, effectively reducing issues like acne, rosacea, and pigmentation. The convenient daily doser makes the routine easy to follow, boosting confidence, and the customer service team is highlighted for being supportive and responsive. However, some people experienced adverse skin reactions like burning or severe breakouts, or found the products ineffective for their concerns. A few also mentioned their complaints were dismissed, or they received no clear explanation when treatment requests were refused.

What people talk about most

Product

People report positive experiences with product, with many finding it easy to access and receiving brilliant... See more

Quality

Customers report high satisfaction with product quality, noting significant improvements in their skin's... See more

User experience

Reviewers highlight positive aspects of user experience, finding the process easy, simple, and effective,... See more

Service

Users describe positive interactions with service, highlighting the brilliant advice and recommendations... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed the initial form and waiting for the products - but this was an extremely easy process! Feel as though it is trustworthy coming from dermatologist experts, and the free & targeted clean... See more

Rated 5 out of 5 stars

I have been wanting to try something for my skin for a while and im so glad I tried this. Great communication with the prescriber explaining every ingredient, questions got answered quickly and the pr... See more

Rated 5 out of 5 stars

The product has been great so far. You're given a personalised product plan, in my case progressive strength tretinoin, to get the skin used to the increasing dose. Big fan. The doser is great, the e... See more

Rated 5 out of 5 stars

My experience is great because i looking for something that will improve my skin imperfections without doing multi layered steps that's time consuming. It's like a magic in a bottle. But the price is... See more


Company details

  1. Skin Care Clinic
  2. Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,636)

5,160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely

Lovely packaging, my skin feels amazing. Initially I suffered with some dry patches when using it but that soon settled and my skin is lovely and soft

9 July 2026
Rated 5 out of 5 stars

Wish Id started sooner!

I am entering my third month with Skin and Me and wish Id signed up earlier. I have always struggled with acne in my teens and throughout my life and now in my 40s suffering from hormonal breakouts. I read online about skin and me so decided to give it ago. Even after 1 month my skin is so much better. I follow the instructions and haven’t suffered any irritation yet either. Friends and family are commenting on how good my skin looks. Any queries I have I have emailed and got a really quick response and I find it so easy to log into my account to check everything.. Im really impressed and happy!

9 July 2026
Rated 4 out of 5 stars

Helpful and effective

Process was smooth, I liked the free trials of various products you can get. Haven’t noticed a huge difference in my skin yet but I’m at the end of month 2 now so I’ll keep persisting

9 July 2026
Rated 5 out of 5 stars

10/10

Super fast delivery and emails are replied to pretty much instantly. Had loads of help and support with finding what was right for me and with a recent house move, changing my subscription and address was so easy. Would 100% recommend.

9 July 2026
Rated 5 out of 5 stars

Best thing ever

I started using skin and me a while ago, i have since noticed a BIG change in my skin and its texture, i get little to none breakouts, my skin feels healthier and smoother and i no longer struggle with seeing my acne scars. I’ve reccomended skin and me to loads of friends to try as it’s the only thing that’s really helped my skin and boosted my confidence. I really like how they make it tailored towards you by sending photos of your skin, it made me feel like i was in safe hands.

9 July 2026
Rated 3 out of 5 stars

Disappointed with results

I found the initial consultation process easy. And the welcome box with all the products for £6.99 is great value. Unfortunately having used the prescribed product religiously each night for 5 months I have noticed barely any difference to my pigmentation, which is disappointing so I have decided to cancel my subscription - which I also found easy to do and without any trouble. I wish it had worked for me as I do rate the company and the idea of prescribed, affordable treatments.

8 July 2026
Rated 1 out of 5 stars

Their tret products contain BHT…

Their Tretinoin products contain BHT which is a major environmental pollutant and an endocrine disruptor with scientists looking at how it may even affect fertility. Please stay away from these products.

7 July 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Cass,

We understand your concerns.
The safety of our products and ingredients is something we take very seriously. All ingredients used in our formulations are carefully assessed and comply with UK cosmetic regulations.

If you'd like to discuss your concerns further, please email our Dermatology Support Team at hello@skinandme.com and we'll be happy to help.

Kind regards,

The Skin + Me Dermatology Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look