Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more
Company replied
Dealt with DAN today when booking a cruise. His knowledge and professionalism was outstanding. Took time to go over things fully and ensured we were happy with the booking. Price on the site was the b... See more
Company replied
Elizabeth Wright our Specialist Travel Concierge. Goes above and beyond her job. Her expertise is second to none. So extremely helpful. Elizabeth has been our Specialist Travel Concierge for t... See more
Company replied
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t use Clare Haselhurst
Used Clare Haselhurst. Terrible customer service from her. Worst experience. I had to have major back surgery and was unable to go on the trip we had booked through her. She had zero interest in helping us navigate trying to cancel, never once had any empathy. Not once was there an “I’m sorry” or anything. Disappeared for about a week and miraculously reappeared once the deadline to get anything back passed. Use someone else.
Updated to respond to the response…
Ahhh, if only Clare had been as quick to respond then things might not have been so awful. She was slow to respond to any inquiries. In fact a friend that wanted to join our group on the trip messaged Clare to see about how to do that. Clare took days to respond then never followed up. My friend gave up after trying to contact her a couple more times. Another person in our group inquired as to how to alter an excursion. It was like pulling teeth to get her to help. She finally said that their request couldn’t be done. Once they were on the ship they were told it was very easy to do and that there was no issue. Clare comes across (to me at least) as lazy. I stand by my suggestion to not use her. The other 6 people in our group were very unimpressed with her as well.
21 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Rhonda
Thank you for sharing your experience. We are truly sorry to hear about the challenges you faced and understand how upsetting this must have been.
Claire did speak with your husband when he called to advise us of your medical needs and offered her sympathies regarding your situation. Due to time restraints, you were within the cruise line’s cancellation policy therefore a refund was not possible.
Claire’s advice under these circumstances was to contact your travel insurance provider, unfortunately, we understand you had not taken out travel insurance, which limited the options available. We strongly recommend purchasing travel insurance at the time of booking to protect against unexpected circumstances.
At Six Star Cruises we take all feedback seriously and hope that you recovering well.
Thank you for sharing your further comments. We would like to clarify that Claire is a valued member of our team and is certainly not lazy. She works hard to assist guests and provide the best possible service. While we understand that communication delays can occasionally occur, we are reviewing this to ensure improvements are made.
To provide context, a call was made on 1st October during which Claire expressed her understanding of the situation. When booking through a UK agent, Riviera advises that all guests should have travel insurance from the time of booking to protect against cancellations or unforeseen events. Unfortunately, at the time of making the booking a few weeks earlier, the cruise had already reached a stage where cancellation would result in a 100% loss.
If anyone else from your group would like to share their own experience, they are welcome to write a review as well. We take all feedback seriously and use it to improve our service for future guests.
Kind Regards
Customer Relations
Rebecca was excellent in dealing with…
Rebecca was excellent in dealing with our questions. Very proactive with no pressure to book We were deal with in such a professional way that we decided to transfer our on board booking to her. Will certainly look at using her for future bookings
3 December 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your feedback!
We are delighted to hear that Rebecca provided such proactive and professional service without any pressure. It’s great to know that her support made you feel confident enough to transfer your onboard booking.
We truly appreciate your trust and look forward to helping you plan many more memorable cruises in the future!
Thank you once again.
Kind Regards
Customer Relations
Elizabeth very helpful
Have dealt with Elizabeth on a number of times and she is always very helpful and always goes the second mile to help and oblige
3 December 2025
Unprompted review
Reply from Sixstarcruises
Dear Ann
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
First time with Six Star Cruises - won’t be the last!
Our Concierge cruise consultant, Rebecca, has been very helpful throughout the process. Any questions we have had have been dealt with in a very helpful and professional way. We will definitely book again with this company as the attention to detail has been exceptional.
1 December 2025
Unprompted review
Reply from Sixstarcruises
Dear Jean
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca has been very helpful throughout your booking journey. its lovely to hear that you will be booking with us again at Six Star Cruises.
Rest assured your kind review will be passed onto Rebecca and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
A lovely Scottish accent.
Lisa Paterson was very friendly and helpful. From the first phone call I knew that she had my best interests at heart and would go out of her way to help in any ways she could. I look forward to booking more cruises with her.
27 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We are delighted to hear that Lisa provided such friendly and helpful service and that you felt your best interests were at heart from the very first call.
We truly appreciate your kind words and look forward to helping you plan many more memorable cruises in the future.
Thank you once again.
Kind Regards
Customer Relations.
After a slight paperwork issue has…
After a slight paperwork issue has recently arisen, Rebecca has been most helpful and extremely efficient in resolving the matter. Again thoroughly professional and a pleasure to deal with.
27 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your feedback and for awarding us a 5-star review.
We are delighted to hear that Rebecca was able to assist you efficiently and resolve the paperwork issue to your satisfaction.
Providing a professional and helpful service is always our priority, and it’s wonderful to know that Rebecca made the process smooth and pleasant for you.
Thank you once again.
Kind Regards
Customer Relations.
Rebecca was good at keeping us informed…
Rebecca was good at keeping us informed and able to access full details of the cruises that we were considering. We had specific needs and she examined our options carefully before reporting back
25 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Rebecca kept you well-informed and provided the detailed information you needed to make your decision. It’s great to know she took the time to carefully review your specific requirements and present the best options for you.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Recommend this cruise agent
Recommend this cruise agent. Got on very well with Elizabeth. We use lots of agents. So have had much experience.
24 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Gloria
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Our concierge Manager Elizabeth has…
Our concierge Manager Elizabeth has been working very hard to help us find the best cruise for us. She is an excellent person who will go out of her way and spend time in looking for the best deal. Nothing is too much or time spent in researching the best deal and giving the different options. She is very patient and most helpful person .
22 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for taking the time to share your experience. We are very happy to hear that Elizabeth has been so dedicated in helping you find the perfect cruise. Her patience and commitment to exploring every option truly reflect the level of service we aim to provide. We will make sure your kind words reach her
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Six Star experience
We booked our cruise with our concierge Elizabeth Wright who was extremely helpful. The booking was unable to be completed and was put on a wait list despite availability being shown on the website. Elizabeth dealt with it and kept us fully updated ensuring we booked the cruise as advertised.
22 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for taking the time to share your experience. We are happy to hear that Elizabeth was extremely helpful and kept you fully updated throughout the process.
We understand how frustrating it can be when availability appears online, but the booking cannot be completed immediately. It’s great to know that Elizabeth handled this situation promptly and ensured you secured the cruise as advertised.
Your feedback means a lot to us, and we will make sure Elizabeth is recognised for her excellent service.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Excellent company
We have been extremely impressed with Six Star Cruises for the booking of our upcoming cruise. Rebecca Rimmer has been superb throughout the process, she is very thoughtful and highly competent and we wouldn't hesitate to use this company again.
22 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We’re delighted to hear that you’ve been extremely impressed with Six Star Cruises and that Rebecca provided such thoughtful and highly competent service throughout your booking process. Your kind words mean a lot, and we’ll be sure to share them with Rebecca!
We look forward to assisting you again in the future.
Kind Regards
Customer Relations
Helpful, efficient and competitively priced
Lisa Patterson's helpfulness and efficiency won her our booking. It was often difficult to get hold of individuals at other companies and they weren't particularly helpful, even at quotation stage.
21 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We’re delighted to hear that Lisa’s helpfulness and efficiency made such a positive impression and secured your booking. We truly appreciate your feedback and will make sure Lisa knows how much her efforts meant to you.
Thank you once again.
Kind Regards
Customer Relations.
amazing service from our six star cruises
We’ve had amazing service from our six star consultant Rebecca Rimmer. Have booked with her twice (so far!). We were particularly happy that she tailored the available packages to suit our needs.
19 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Carolyn
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received an amazing service from Rebecca.
Rest assured your kind review will be passed onto Rebecca and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent customer service.
We've just booked with Sandie at Six Star Cruises and she was excellent. Provided helpful information about flight times which influenced which cruise we took. A vey professional and personable lady.
19 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are delighted to hear that Sandie provided such excellent service and helpful guidance on flight times, making your cruise choice even easier. Her professionalism and personable approach truly reflect the high standards we strive for at Six Star Cruises. We will make sure your kind words are passed on to Sandie, she will be thrilled to know she made a positive impact on your experience.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer relations
Returning to use Rebecca
We have just returned to use Rebecca at Six Star again .She always gives a truely wonderful service.
Fully satisfied and would certainly highly recommend.
17 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Jonathan
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise plus land holiday in Canada/USA
This is the first time we have used Six Star Cruises and we were very impressed with their efficiency and recommendations. Elizabeth Wright was our Agent and she was so helpful - always on the end of the phone to advise and help. It was a fabulous programme put together by Six Star. We will definitely be using them again.
15 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you so much for sharing your experience. We are very happy to hear that your first time booking with Six Star Cruises was such a positive one. Elizabeth will be thrilled to know her support and advice made the process smooth and enjoyable for you. we truly appreciate your kind words about our efficiency and recommendations.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer relations
Cruise Booking
Just completed the process of booking a cruise with the expert assistance of Lisa Paterson. She was extremely helpful and knowledgable and I’ll be contacting her again for any future bookings.
17 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Robert
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent professional service from…
Excellent professional service from start to finish from cruise concierge Lisa Paterson at Six Star Cruises
16 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your feedback and 5 star review!
We are delighted to hear that Lisa provided excellent professional service throughout your journey with us.
Rest assured your feedback will be forwarded to Lisa and her manager and will be very much appreciated.
Thank you once again,
Kind Regards
Customer Relations.
I was lucky enough to speak to Lisa…
I was lucky enough to speak to Lisa Paterson. She helped me to book a cruise to Antartica . Absolutely fantastic service . Lisa is friendly, helpful and very efficient. She replied to my emails promptly and was able to answer all my queries . Couldn’t have been a smoother process .
100% satisfied customer .
14 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received a fantastic service from Lisa.
Rest assured your kind review will be passed onto Lisa and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Wonderful experience
This is the first time we have booked through six star cruises and it has been a great experience. Erin has been wonderful, very professional, always quick to respond to any questions we have had and also proactive with supply of information to us. Special thanks to her for forwarding my request to Regent for a special beer to be available on board for my husband (fingers crossed they can do this for us).
Will definitely use six star cruises again.
10 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Elaine
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.