Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more
Company replied
Dealt with DAN today when booking a cruise. His knowledge and professionalism was outstanding. Took time to go over things fully and ensured we were happy with the booking. Price on the site was the b... See more
Company replied
Elizabeth Wright our Specialist Travel Concierge. Goes above and beyond her job. Her expertise is second to none. So extremely helpful. Elizabeth has been our Specialist Travel Concierge for t... See more
Company replied
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cruise Booking
Just completed the process of booking a cruise with the expert assistance of Lisa Paterson. She was extremely helpful and knowledgable and I’ll be contacting her again for any future bookings.
17 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Robert
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent professional service from…
Excellent professional service from start to finish from cruise concierge Lisa Paterson at Six Star Cruises
16 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your feedback and 5 star review!
We are delighted to hear that Lisa provided excellent professional service throughout your journey with us.
Rest assured your feedback will be forwarded to Lisa and her manager and will be very much appreciated.
Thank you once again,
Kind Regards
Customer Relations.
I was lucky enough to speak to Lisa…
I was lucky enough to speak to Lisa Paterson. She helped me to book a cruise to Antartica . Absolutely fantastic service . Lisa is friendly, helpful and very efficient. She replied to my emails promptly and was able to answer all my queries . Couldn’t have been a smoother process .
100% satisfied customer .
14 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received a fantastic service from Lisa.
Rest assured your kind review will be passed onto Lisa and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Wonderful experience
This is the first time we have booked through six star cruises and it has been a great experience. Erin has been wonderful, very professional, always quick to respond to any questions we have had and also proactive with supply of information to us. Special thanks to her for forwarding my request to Regent for a special beer to be available on board for my husband (fingers crossed they can do this for us).
Will definitely use six star cruises again.
10 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Elaine
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca is an excellent specialist…
Rebecca is an excellent specialist /advisor - always very helpful and a credit to the company -'sixstarcruises'. I would highly recommend.
10 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Carole
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
118 is my first go to
Have used 118 many times. Agents very helpful with a good knowledge. Laura Wing always goes out of her way to find the best.
6 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
Thank you for your continued loyalty to Cruise118 and SixStarCruises. We are very pleased to hear that our team has consistently provided helpful service and expert advice. A special thank you for highlighting Laura Wing, her dedication to finding the very best options truly sets her apart.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Booking a holiday is always a joy with Elizabeth
Booking a holiday is always a joy and Elizabeth’s knowledge makes the whole process very simple
4 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are so pleased to hear that booking your holiday was such a joyful experience and that Elizabeth’s expertise made everything feel effortless. Her deep knowledge and friendly approach are exactly what we aim to deliver with every booking.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Sixstarcruises
I was so impressed with our Specialist Travel Concierge, Elizabeth, when I contacted Sixstarcruises last Friday to book a cruise/hotel holiday. I could sense from our conversation that she knew her job inside out and, while she dealt with me in a very professional manner, she was also very easy to talk to and spent a lot of time looking at all the options to put our holiday package together for us.
We have used Cruise 118 in the past but this was our first time of using Sixstarcruises, which a frequent cruise traveller had recommended, and it certainly won't be the last.
I very much appreciate all the time and trouble Elizabeth took with me and, if this is the standard of all your Specialist travel Concierges, I will definitely also recommend the company to friends and family.
31 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are delighted to hear how impressed you were with Elizabeth’s service. Her professionalism, attention to detail, and friendly approach truly embody the high standards we strive for at SixStarCruises. It’s great to know she made your first experience with us so memorable, and we are thrilled to welcome you as a new guest. Your recommendation means a great deal to us.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
First Time Experience
This is the first time we have booked with Six Star Cruises and we have been impressed by the way Rebecca Rimmer handled our requirements. It was not a straightforward booking with a fair bit of chopping and changing but nothing was too much trouble for Rebecca. She listened to what we wanted and made the booking in a most professional manner. Thank you
5 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Mr Twine
Thank you for your kind review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca has handled your requirements impressively and nothing was too much trouble.
Rest assured your review will be passed onto Rebecca and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Erin Madine from Six Star Cruises
Erin Madine from Six Star Cruises
Is excellent. Always friendly, efficient and so helpful
14 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Erin provided such friendly, efficient, and helpful service. We’ll make sure Erin sees your kind words.
Thank you once again.
Kind Regards
Customer Relations.
Positive, professional and cheerful service.
Our contact/concierge at Six Star Cruises (Lisa Patterson) always provides us with a positive, professional and cheerful service. A terrific ambassador for your company.
2 November 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you so much for your feedback regarding Lisa Paterson. We are very happy to hear that she continues to provide you with such a positive, professional, and cheerful service she truly is a terrific ambassador for Six Star Cruises.
We will make sure your comments are shared with Lisa.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Brilliant Service
What a pleasurable booking experience today with Lisa Paterson! First dealings with Six Star Cruises and I have to say that Lisa exceeded all expectations in terms of knowledge and standard of service. Thank you.
30 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Paul
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
First class service
Great personal service from Rebecca Rimmer.
From initial inquiry to final booking with all questions answered and flight upgrade sorted within 2 hours.
Superb service
29 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Geoff
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
We have just returned from a wonderful…
We have just returned from a wonderful Mediterranean cruise that we booked through Rebecca. Rebecca was efficient and dealt promptly and responsively with the very few problems that we encountered.
29 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that you had a wonderful Mediterranean cruise and that Rebecca was able to support you efficiently throughout your journey. It's always our goal to ensure everything runs smoothly, and we are so pleased any issues were handled promptly. We truly appreciate you choosing to book with us and hope to assist you again with your next adventure.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca was very helpful.
Rebecca was very helpful and knowledgeable.
27 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Christopher
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Six star from the start!!
I have just embarked on the booking process with Sixstar of a Silversea cruise in Sept 2027 to celebrate my Wife's 70th Birthday. Thus far, my experience has been outstanding thanks to the dialogue with our personal concierge Erin, whose telephone and email communications have been extremely informative and efficient. Erin has a great sense of humour and has answered all my questions without any hint of a "hard sell." As such, 20 months ahead of "sail away" we are already enjoying a six star experience
23 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Mr Stephens
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Lisa was amazing
Lisa was amazing. Nothing was too much trouble for her. She went into great detail about the ship and gave us good recommendations on cabin choice. We have booked several cruises with Six Star and always had great service but Lisa went above and beyond.
27 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valerie
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth is a pleasure to deal with
Elizabeth is a pleasure to deal with. She is vey patient and helpful when trying to get the right package of flights, hotel and cruise. We look forward to working with her into the future.
7 October 2025
Unprompted review
Reply from Sixstarcruises
Dear David
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
A good experience
Yes. It was so lovely and refreshing to be helped to achieve my goals by someone who gave so much time and attention. Nothing was too much trouble. I really felt special Thank you
24 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your lovely 5-star review of Six tar Cruises.
We’re absolutely delighted to hear that you felt truly supported and valued throughout your experience. It’s wonderful to know that the time and attention given made such a positive impact and helped you achieve your goals with ease.
Your kind words mean a great deal to us, and we’re so pleased we could make you feel special. We look forward to assisting you again in the future!
Kind Regards
Customer Relations.
Wonderful customer service with attentious staff
We were helped by Erin who made our experience very easy! Novices at river cruises, she gave us very sound advice and ensured we were booked with a very good company. We’re going back for our next booking.
11 October 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We’re thrilled to hear that Erin made your first river cruise booking experience so smooth and enjoyable.
It’s fantastic to know you’re planning to book with us again and we look forward to helping you with your next adventure!
Thank you once again.
Kind Regards
Customer Relations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.