SimplyMoney.com Reviews 1,062

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and user experience, finding the process straightforward and easy to follow. Many praise the staff for their professionalism, kindness, and helpfulness, noting that they felt supported and understood throughout their interactions. The customer service is frequently described as wonderful, with people appreciating the clear communication and quick response times. However, some customers experienced initial confusion regarding the company's different names and felt the interest rates were too high. A few other people also felt that there were issues with logging in or did not receive a response for several days after their application.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting a straightforward, quick,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and clear... See more

Customer service

People report positive experiences with customer service, highlighting the simple, quick, and helpful... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley who supported from the process was amazing, she was kind and not once judged me, she talked me through how it will help my credit score improve and that it will take a couple of months to notic... See more

Company replied

Rated 5 out of 5 stars

Everything was good from start to finish…Eric made sure I understood everything I need and clarified all my questions and stayed on t he phone while doing my paperwork’s to answer any questions I had... See more

Company replied

Rated 5 out of 5 stars

Simply Money help guide me through what would have been a difficult situation. I found the service highly respectable. I was saved the chore of ciphering though endless companies to get the rig... See more

Company replied

Rated 5 out of 5 stars

Very friendly customer service. I did get initially confused as I applied via ClearScore to Finlo, I was called by Oakbrook finance to finalise and now being to asked to review my experience with... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Loan Agency
  5. Price Comparison Site

About SimplyMoney.com

Written by the company

LOANS SO SIMPLE, YOU’VE GOT TO SMILE......It’s ever so simple with Simply Money.

Compare loans from different lenders and providers without impacting your credit rating with one simple form. With all circumstances considered and a large panel of lenders, you can be confident that we will have a product for you.

Whether it's an unsecured or secured loan, we have the lenders available to help you and with a choice of a digital journey or speak to one of the team, the choice is yours!

We pride ourselves on delivering a smooth journey and only partner with reputable lenders and the UKs best home owner loan specialist - Believe Loans

Give it a try and you won't be disappointed as it's ever so Simple with Simply Money.

Who are we? Lets keep it simple!

Written by the company

Receive a quote in minutes from the best in market panel of lenders
Complete one simple form and we'll compare loans offered by our lenders and provide you with a free, no obligation quote using a soft footprint credit search that is only visible to you and will not impact your credit score or rating. Do it all yourself online or if you prefer, speak to one of our friendly, UK based team members who will guide you along the way and answer any questions you may have. It's Simply Money, so why make life difficult!

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,062)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kenneth ball stars

1 February 2026
Unprompted review
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you Dylan for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Excellent response time with a pre…

Excellent response time with a pre approved loan at 7.30 am this morning funds just hit my account fantastic would definitely recommend

5 February 2026
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Reply from SimplyMoney.com

We are really pleased you found our speedy service excellent and would recommend us to others. Thank you for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

Effortless procedure with outstanding…

Effortless procedure with outstanding communication.

4 February 2026
Unprompted review
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you Camila for the glowing compliment to Simply Money. We appreciate the time you have taken to write this 5 Star review.

Rated 5 out of 5 stars

Very nice telephone manner very polite…

Very nice telephone manner very polite great service

4 February 2026
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Reply from SimplyMoney.com

Thank you for taking the time Mr Fawke to write this 5 Star review of Simply Money. We are really pleased you were happy with the great service your received.

Rated 5 out of 5 stars

Low interest rate for my desired amount of loan.

I applied late afternoon Friday. Received a phone call Saturday morning. By Monday the money was in my account. Low interest rate for my desired amount of loan and I'm happy!

2 February 2026
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Reply from SimplyMoney.com

Thank you for taking the time to write this lovely 5 Star review of Simply Money Franka. We are really pleased you were happy with the quick payout time for your loan.

Rated 5 out of 5 stars

They're found good lender

They're found good lender, simple and easy.

2 February 2026
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Reply from SimplyMoney.com

Thank you Bola for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

would recommend

I found that they provided me with lots of results for good and bad credit.

30 January 2026
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Reply from SimplyMoney.com

Thank you Anthony for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

I was carried along in all aspects of…

I was carried along in all aspects of my application and i was given the best information about my application from the team. It was really an experience for me that i have never had before and would recommend them others.

31 January 2026
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Reply from SimplyMoney.com

Thank you for the recommendation Julius and for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

Communication has been good and clear

Communication has been good and clear. Process completion was timely for my circumstances.

31 January 2026
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Reply from SimplyMoney.com

Thank you Bekithemba for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Was well informed

Was well informed

29 January 2026
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank your Christoper for your 5 Star review of Simply Money. We really appreciate the time you have taken to leave this review.

Rated 1 out of 5 stars

I was informed my money would be in my…

I was informed my money would be in my account by 8pm 28/1/2026 and I haven’t received it 29:1/2026 12:49

29 January 2026
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Reply from SimplyMoney.com

Thank you for bringing this to our attention. We are really sorry the money from your loan has not entered your Bank account yet after being advised it would . We take any feedback like this very seriously and as you will see from our reviews on Trustpilot, this is no where near the service we would expect to be provided by one of our lenders and we rarely receive negative reviews.

We have just replied to the email that you have sent on this matter and urgently looking into this for you and will provide you with an update shortly.

*Update*

Further to your review and original reply. It was explained to you on 29/01/2026 that there was a BACS fail on the evening of 28/01/202 which meant loans that were due to fund couldn’t be completed until this technical problem was resolved. This was resolved the following day and funds were sent you in the afternoon of the 29/01/2026. This was a rare and very unfortunate technical event that couldn’t have been foreseen.

We would like to apologise for the delay in your loan funds not being received on the date you expected and thank you for raising this issue with us and for using Simply Money to find the loan your were looking.

Rated 5 out of 5 stars

Luke was very informative and…

Luke was very informative and supportive going through my application and made the process very smooth

27 January 2026
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you Maureen for the 5 Star review of Simply Money. We are really pleaed you had such a good experience and found the process smooth.

Rated 5 out of 5 stars

Simple process

Simple process. Excellent communication.

26 January 2026
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you Helen for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Excellent Experience 😃

This was my first loan application and the help I got from Mandy was excellent. Mandy understood my requirements and helped me through the process.
Thank You.

22 January 2026
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Reply from SimplyMoney.com

Thank you Shankaran for the special mention to Mandy and for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

Quick and easy

Quick and easy, great service, will recommend

24 January 2026
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Reply from SimplyMoney.com

Thank you for the recommendation Paul and for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

I have an amazing experience

I had such a great experience at SimplyMoney.com. Nayda was absolutely lovely, very professional, kind, and made me feel comfortable throughout the appointment. She explained everything clearly and took great care. I’m really happy with the service and would definitely recommend.

21 January 2026
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Reply from SimplyMoney.com

Thank you Bongiwe for the special mention to Nayda and for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

Excellent service to the customers…

Excellent service to the customers during the process of the loan application with good communication of understanding

24 January 2026
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you Lucky for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Danielle at Evlo

I had Danielle at Evlo help me with my loan, she was careful and considerate, I felt that my loan and my ability to repay was taken seriously as well as their wish to not put me in a worse position. She gave good advice and stuck with me for the day it took to get all relevant information and monies to me. Brilliant service, will definitely be sticking with them over other companies.

21 January 2026
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Reply from SimplyMoney.com

Thank you Maddie for the special mention to Danielle at Evlo and for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

How helpful and quick the whole…

How helpful and quick the whole experience was

21 January 2026
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you Tracy for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

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