Silver Shuttle Reviews 

Great service. Driver friendly and helpful with luggage, etc. and car was very clean. Had us to our destination with no problems. Considered it good value for money and great to have a personal car service. Would definitely recommend to others if you don't want to use public transport.

I would highly recommend Silver Shuttle. Our driver was wonderful, sorry I can't remember his name but he was so friendly, welcoming and most importantly a safe driver. He arrived at our flat a few minutes prior to the time we expected which was fantastic. Thanks for a great service, it's very much appreciated :)

To begin with the costumer service is horrible, more than 15 min waiting on the phone for them to answer my urgent request. I specifically requested extra space for two more check in luggage and of course paid for it. When the driver got to my house the car was a simple sedan that would never accomodate 6 suitcases. The driver was rude and decided to stay inside the car which I understand as it was pouring rain. Anyway when I finally could get a hold of them through my phone they said they were gonna solve it and left me on hold for 15 min. I kept calling silver shuttle several times with the same result. Finally, after many calls and 40 mins of waiting I got help from car hire the company associated with silver shuttle. The solution was they called a cab to take the extra luggage and I ride in the shuttle, however, big surprise the driver had left who knows how long ago. The lady who was helping me was very kind and said she was gonna call a second cab paying for both but I was already fed up of waiting for 1:15 hours after my pick up time so I gave up, asked for a refund and call a uber.I hope I don't miss my flight.

To begin with we found their website difficult to use. We did however receive a confirmation that our booking had gone through and our bank account was accessed to pay for a pick up from London to our accommodation in Paddington. When we arrived at Heathrow, nobody was there to collect us. We spent a long time running around the airport looking for Silver Shuttle which was not appreciated after a long flight! We tried to ring their 24 hr. line and got a recorded message. Thus we were forced to make our own way to Paddington via train and then get a taxi. The next day the owner of the Fruit House Guest House kindly offered to help us sort things out. He rang on numerous occasions and finally got through to customer services who informed us we would have to put everything in writing and send them a copy of our confirmation and bank statement which we did. We asked them to get in touch with us quickly, as we would be leaving London in 2 days and upon our return wanted them to take us back to the airport to fly to our next destination. We did not trust them to credit our money back, so decided to risk allowing them to give us the return transfer in payment for the service we did not receive. We left London to go on our tour and the owner of the Guest house promised to chase them up for us. He was so helpful!!!! He made numerous calls and sent further emails and finally got put through to head office who promised to organise a return shuttle for us. This took many days to sort out and countless hours of his time. My advice is, avoid this company ...... their customer service is dreadful. We were picked up on our return to London by a very non communicative driver who had obviously been smoking. The van smelt heavily of cigarettes. Our flight had been brought forward and we tried to ring the company to arrange an earlier pick up time and again could not get through!! Therefore, we were anxious to get to the airport quickly. The driver also picked up 2 other customers and dropped them off first, even though we had told him we needed to get to the airport as soon as possible. Luckily our plane was delayed so we did make our flight. Thus we had a very stressful experience with Silver Shuttle and will never use them again or recommend them to others.
We wish to acknowledge and thank the staff of the fruit house for their extraordinary customer service in resolving this matter for us.

Booked my family's pick-up at Heathrow to central London easily from home in the USA. Later also booked our transfer back to Heathrow. The booking process was quick and easy. Had a private vehicle each way for our family of four, and the drivers arrived early for both trips. Both drivers were pleasant and smiling, even though they had to wait 10-20 minutes for us. Would definitely recommend this service.

Had a good experience getting from the airport upon arriving into town, and just as good leaving. I came into different airports and was a bit anxious to make the flight on time, but everything worked out fine. Drivers were courteous and helpful.

I gave up trying to get a correct confirmation of my booking (Flight and time) with this company. I understand there were problems with their booking website but numerous emails to resolve have gone unanswered, or were still incorrect - even the last one that acknowledged the website problems and requested me to give correct information to them on my booking. This company needs some serious attention to online customer service and crisis management. After each email I received an automated reply assuring me of a reply with 24 hours. This has not happened.
I have now cancelled (by email as the site is such a mess) and am seriously concerned about getting a refund.
I see the company has great reviews, but for me booking from Australia their communications left much to be desired and it is too much of a risk to trust they will turn up for the right flight at the right time.

First time user, will definitely use again. I met the driver easily with my name on a sign. The car was great size and luggage handled with care. Time taken to travel even with multiple pickups was great and the driver was really lovely

Booked service in Australia, driver was waiting at Heathrow when our delayed flight (30min) arrived. There were lots of drivers from other Shuttle services. Driver had a sign with our name on it so we found him relatively quickly. My wife and I shared the service with one other person whose flight arrived 30 min earlier. Long drive to London hotel in Waterloo but at 9.30pm there was very little traffic. Great door to door service for £20 per person. Highly recommend particularly at that time of day when there is little traffic.

This service was excellent value for money and the driver was courteous and professional. The vehicle itself was in top shape and well looked-after. Highly recommend.

Our driver called me about 5min before our pickup time and arrived at our pickup location on time. It was rainy that day in London from our hotel to Heathrow Airport. He got us there safely and in good time about 40mins. Great service.

I am travelling alone so It was nice to be met at the airport by a smiling face. My journey was comfortable to my hotel.

After being picked up from the airport it took just under two hours for us to arrive at our hotel. We were visitors to London from Australia and advised the company that our hotel and address. The postcode however was not accepted and I believe this is where the problem arose. There is a Pepys Street and Pepys Road in London. The hotel address is Pepys Street, however we were advised by the company that the postcode was incorrect. How this could be I don't know as we took it from the hotel website. Anyway, we advised the driver of the name of the hotel and that it was close to the Tower Hill tube station. He took no notice of this and took us to the wrong address. He then demanded that we pay another 30 pounds to take us to our hotel. We had no choice but to pay the money as we did not even know at this stage where we were. We will never book with this company again. However, I must add that the return pickup was excellent, but not because of Silver Shuttle, they subcontracted to another company and we had no issues whatsoever.

I've used Silver Shuttle a number of times and they deliver consistent and reliable service.

Booked this shuttle again because of the service we received when we entered the UK, promp service and friendly drivers. The return trip was excellent , was on time and was a comfortable trip back th Heathrow. Will defiantly use Silvershuttle again

I was waiting for over an hour for my driver it was horrible.

This was my son's first independent international travel experience. While we tried to make it painless there were a few learning opportunities. I used this service because it was mentioned on the University's website. Their online booking is convenient and easy. When I spoke with Silver Shuttle the day before his arrival I was assured they would track the flight so I did not need to advise them of delays. Unfortunately flight was delayed 5 hours. Silver Shuttle did not send a shuttle for him at his new arrival. After calling and waiting 30 minutes they picked him up. He then waited for 90 minutes for other fares to arrive. We had booked a saver fare (not super saver which has 4-5 passengers). Silver Shuttle directed me to the company doing the transport. When I spoke with the company that runs the shuttle WHICH IS NOT Silver Shuttle (they contract out) I was told there is no difference in the levels of service only private and shared, yet they charge for different levels - "they didn't know why they advertised those levels of service". I was also told that they do not track flights and are told to pick up at the time scheduled with no knowledge of delays.
Had we known we would have called to adjust the pick up time.

What they advertise and sell is not the policy of the drivers doing the pickup. The train would have been faster. We were very disappointed in this service.

Hassle free and punctual with the pickup. No hidden additional cost.

The driver arrived earlier than expected and was very helpful. Would definately use them again. Great value.

Had booked Silver Shuttle as previous experience was excellent. This time total fail. Driver was 40 minutes late I made 2 phone calls to follow up when the car would arrive. I put in formal complaint with telephone operator and have sent 2 separate emails- have received NO RESPONSE to date. On top of this when the car arrived the driver sped everywhere, drive too close to cars and was is in a general hurry.