Silver Shuttle Reviews 

I only gave one star because giving no stars was not an option. Silver Shuttle is by far the worst transport service I have ever hired. While I was trying to book online most of the website links were broken. I had to book through a link I found on Trip Advisor. This should have been my first clue that the company is both irresponsible and unreliable. Once I arrived at the airport, I was never met by a driver. I waited for two hours in the designated location (Arrivals, Terminal 3). I asked the drivers of several other transport companies, as well as the police, if there was another place that perhaps I should be waiting and all confirmed that there was no other location to meet drivers. In addition to these enquiries, twice I phoned the customer service number provided in the confirmation email. I was sent to what appeared to be a personal voicemail both times. It was not possible for the person to return my call, as I was using a pay phone. In the end, I had to book a taxi which cost 83 GBP. It is completely unacceptable for a transport company to be a no-show at the airport and then not to accept calls from customers. My entire experience has made me question the legitimacy of this company, as they have failed at so many levels. I would not recommend that a traveler even consider booking with Silver Shuttle. Although they are inexpensive, you will be expected to pay up front with no guarantee that the driver will show up or that you will be able to contact the company. Essentially, there is a very good chance you could be left stranded at the airport and not only lose the money you paid Silver Shuttle in advance, but also have to shell out even more money for more a last-minute taxi. I intend to leave this same review on Trip Advisor in an effort to warn the weary traveler that they may be done the same way I (and apparently many others) have been done by Silver Shuttle. The company should be ashamed.

Consistently terrific service at extremely low prices! Don't know how you guys do it. I will continue to use silver service for all my London visits. Cheers boys!

This is the cheapest airport pick up I've ever used and the driver was very warm.

We were upgraded to saloon car. Driver was very friendly

With the volatility of traffic in London, we didn't want to be at the mercy of a taxi meter, we wanted a firm price to get to the airport. The car arrived on time (a few minutes early), the driver was very pleasant and we arrived at the airport without incident. I would recommend this service.

The customer service representative was prompt in changing my pick up time. The driver arrived on time, assisted me with my bags. Excellent and polite service :)

Well it took me 4+ hours to get home from Heathrow, it normally takes 50 minutes with private cab. So I've paid for the shared shuttle option, (not the super saver) and had to share it with 2 couples, their stops were way out of my way home, so it was really expensive (£35) for unnecessary long journey, I was so tired when I got home that for sure I'm considering the tube next time as it only takes 1:30h hour.
I need to be honest and add that because the Blackwall tunnel was closed we had to stop for arrow 30 minutes, but a part from that the journey itself was really long.

didn't show up on time; had someone answering the phones that usually doesn't work the phone lines so they had no idea what to do in the beginning. The person on the phone ended up being helpful after he was able to locate the information I needed.

The shuttle never turned up on Fri, 21 Oct at 2230hrs. I was there from 2220 to 2310. And I received no calls to check where I was. In the end i had to find my own transport to my hotel.
Please let me know how to get my refund back.

Ranjini Nixon
+6586866017

Showed up on time and took me straight to my destination.

The driver was waiting exactly near the location mentioned and was easily identifiable.
It was a pleasant ride from LHR to my location.
It would be better if the shared ride service is provided on some fixed times, after 1.5 hrs from the time of landing.

It's so good to have the driver arriving on time for pick-up! And he was very willing to answer questions concerning about Londond!

I found it difficult to find the driver at the airport, as did other people who were being fetched by him. When I did eventually find him, standing with a board at the back with only first names written very small, he was quite rude. Again, this was also noted by the other passengers. I waited about 40 minutes until we left the airport. Shuttle was clean, the driver drove well and I had no problems getting to my arrival destination.

I was met by a sipvershuttle employee holding a card with my name in airport whi helped me with my baggage. The driver was kind and drove safely. Overall I enjoyed my trip with silver shuttle and would suggest it to anyone who is planning to use it.

Despite booking a week in advance and making the payment, the cab didn't show up. I had to wait for almost an hour for the cab, and call the call centre multiple times, following which I was informed that the cab is unavailable. What is worse is I still haven't received a refund!

We used the shuttle from our hotel in inner London to a Heathrow Airport hotel. The pick up was on time and the driver very accommodating to our needs.

Was a disgrace. After a series of hold ups through immigration and lost luggage the driver just left us at the airport. We had no means of communication to let them know what was happening as our phone was in the lost bag.
The driver decided he had waited long enough & left & when I rang from the airport customer service desk, the staff member on the 'emergency help' line refused to send a driver back.
Will never use or recommend this service again.

The driver was late for 15min and never called to notify what was going on. He was confused with the terminals of the other customers.
And never apologised for anything.

Our driver was very helpful and accommodating. He was easy to find, and very patient with our requests, even offered us water to drink on our drive. Hassle free transport after a long flight to a city we had never been to before

The driver arrived to pick us up early, helped us to load a significant amount of luggage, helped secure our 3 small children in their seats, and got us to the airport without any drama or issues. I would highly recommend this service!