Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
Company replied
We had a great experience with SilverDoor when looking for an apartment in Utrecht. We couldn’t get to the city ourselves, but Max and the team found us a number of excellent options. At every stage t... See more
Company replied
Company details
- Serviced Accommodation
- Business Hotel
- Group Accommodation
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great stay at Bloom East by UrbanRest
Having a person to reach out to and getting quick responses made the experience great. Joey Bines was always responsive and supportive. In addition, the unit was consistently serviced every week and it was left pristine and nicely organized as the first day we checked in.
18 June 2026
Unprompted review
Reply from SilverDoor
Hello,
We're so glad to hear that Joey's responsiveness and support made your experience so positive. It's wonderful to know that the unit was consistently well-maintained for you. Thank you for your kind words!
Kind regards
Michelle Shepherd
Client Services Manager.
easy to talk to and communicate with…
The sale representative Rhianna Keir was easy to get in touch with and made the whole booking easy to arrange. Rhianna reassured us that there is nothing to worry about and was on top of the booking during the booking process. Rhianna and Phoebe always were there for us and promptly answered all questions we’d have. We will for sure return and use this company again.
17 June 2026
Unprompted review
Reply from SilverDoor
Hi Slobodan,
We are so pleased to hear that our team made your booking process easy and reassuring. It's wonderful to know that Rhianna and Phoebe were able to promptly answer all your questions and provide excellent support. We truly appreciate your kind words and look forward to welcoming you back again soon!
Kind regards
Michelle Shepherd
Client Services Manager.
Unprofessional
11 June 2026
Unprompted review
Reply from SilverDoor
Hi Jason,
Thank you for taking the time to leave a review. I'm sorry to hear that you felt the service you received was unprofessional. This is certainly not the experience we want any of our clients to have.
We have investigated your feedback with our team but, unfortunately, have been unable to locate a reservation or any record of previous communication with our Client Services team.
I would really appreciate the opportunity to discuss your experience with you so we can better understand what happened and identify how we can improve our service going forward.
Please feel free to contact me directly by email at chrislyon@silverdoor.com or by telephone on +44 (0)20 8090 8090 at your convenience.
Kind regards,
Chris Lyon
Head of Client Services EMEA
StayNorth Slottsparken
I had a truly wonderful stay at this accommodation. The location is extremely central and convenient, with the station, grocery stores, restaurants, and a variety of entertainment options all within easy reach.
From the moment I arrived, the apartment felt like a cozy home away from home. It is thoughtfully designed, beautifully decorated, and well-equipped with everything one could need for a comfortable stay. The guest services team has been very prompt and responsive, and the housekeeping team consistently does an excellent job keeping the apartment spotless and impeccably maintained every week.
It's a great place to stay.
30 April 2026
Unprompted review
Reply from SilverDoor
Hi Divya,
We're happy to hear that you had a wonderful stay! It's great to know you appreciated the central location and the apartment's amenities. We appreciate your kind words regarding our guest services team and the properties housekeeping teams. Thank you for your positive feedback!
We truly appreciate your comments and look forward to assisting you with any future accommodation needs.
Warm regards
Michelle Shepherd
Client Services Manager
Thank you Ms Davies
I just wanted to thank Ms. Shawnee Davies for clarifying/guiding the next steps I should be expecting/following in my temporary housing. I appreciate honest feedback and due diligence in their work ethics.
29 April 2026
Unprompted review
Reply from SilverDoor
Hi Oguzhan,
We're so happy to hear that the support and guidance you received from Shawnee in regards to your temporary housing was helpful. We appreciate your positive feedback and we hope you have a comfortable stay. We look forward to working with you again in the near future.
Thank you!
Kind regards
Michelle Shepherd
Client Service Manager.
Our experience of Rhianna Keir of…
Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process smooth and stress free. It really enhanced our time in London as our home away from home. Highly recommended.
24 April 2026
Unprompted review
Reply from SilverDoor
Hi,
Thank you very much for taking the time to submit your feedback. We're happy to hear that your experience was so positive. It's great to know that the service provided by Rhianna ensured your stay was seamless, enhancing your stay in London.
Kind regards
Michelle Shepherd
Client Services Manager.
insane charges for an accomodation
This company charged us 250pounds for having our dog with us for 7 days accomodation. I have never seen such an expensive fee for a dog.
Additionally they required us to pay 500 pounds as deposit and on that deposit they charged 2.95% for the fee and VAT. I dont understand how a fee and VAT can be applied on a refund.
They applied the same charges on the 250pounds deposit.
Incredible.
15 April 2026
Unprompted review
Reply from SilverDoor
Dear Pio,
Thank you for your email. I’m sorry to hear that you are unhappy with the charges applied to your reservation.
Regarding the pet fee, this is set by the accommodation provider and is outlined in your quote prior to booking. The fee covers the additional deep cleaning required after check-out to ensure the apartment is ready for incoming guests. Please note that these fees can vary depending on the provider, location, and length of stay.
The £500 refundable security deposit is held to cover any incidental damage that may occur during your stay. Following a post check-out inspection, the deposit will be refunded to the original payment card, less any applicable card fees.
The only exception to the pet fee is for service animals, provided the appropriate supporting documentation is submitted.
The 2.95% charge is a merchant service fee applied by Barclaycard on credit card transactions. As of 2026, VAT is also applicable to these card fees.
If you have any further questions, please don’t hesitate to get in touch.
Chris Lyon
Head of Client Service - EMEA
5* service
Excellent service from Joey as always. He goes above and beyond and is always helpful and focussed on meeting our requirements.
15 April 2026
Unprompted review
Reply from SilverDoor
Hi Sam,
We appreciate you taking the time to share your positive experience. We're happy to hear that you consistently receive excellent and helpful service that meets your needs. We will happily share your feedback with Joey.
Thank you
Michelle Shepherd
Client Services Manager.
Amazing service!
Joey is truly exceptional in his role, consistently going above and beyond to ensure we receive the highest level of service. His dedication to meeting needs and solving problems is evident and makes him stand out. Joey's dedication to quality service shines through in everything he does.
15 April 2026
Unprompted review
Reply from SilverDoor
Hi Cydney,
We appreciate you taking the time to share your positive experience with Joey. We are happy to hear that the service you received exceeded your expectations.
Your feedback is very important to SilverDoor and we will be sure to pass along your feedback to Joey. Recognising team members for their outstanding service is very important to us, and your message helps us do just that.
We look forward to working with you again in the future.
Kind regards
Michelle Shepherd
Client Services Manager.
Exceptional service
Rhianna Keir has been terrific. I mentioned a few, small things that would be nice to have in the flat, such as a coffee maker, a dish towel in the kitchen and heavier curtains in the bedroom to block the light. I intended these as suggestions for the future and was shocked when the very next day, all these things were in the flat. I was happily surprised by such excellent service.
9 April 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that you had such a positive experience whilst working with Rhianna ! It's great to know that the additions to the flat enhanced your stay so quickly. Thank you for your kind words and for taking the time to share your feedback with us.
Kind regards
Michelle Shepherd
Client Services Manager
Excellent service
Julie and Ollie of Silverdoor was excellent in the service they provided with regards to my booking. They both paid great attention to meeting all my requirements. Very pleased with the apartment they provided.
17 March 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that the service you received from Julie and Ollie met your requirements. We appreciate your positive feedback. We're so glad you were pleased with the apartment. We look forward to working with you again in the future.
Kind regards
Michelle Shepherd
Client Services Manager.
Great service and very fast response
We quickly had to rearrange accommodation for employees based in Dubai, as their travel plans were disrupted due to the ongoing conflict in the Middle East. Ollie managed to rebook accommodation nearby and also reached out to out employee to offer support. In addition he moved the check-in date to earlier that day as employees were not attending the office.
23 March 2026
Unprompted review
Reply from SilverDoor
Dear Lindsey,
We’re very pleased to hear that our team were able to assist promptly with your employees’ accommodation changes during this challenging time in the Middle East. We’re especially glad Ollie could provide the support and flexibility needed to adjust the check-in date to better suit their requirements.
Thank you for your kind feedback Lindsey, it’s truly appreciated.
Kind regards
Michelle Shepherd
Client Services Manager.
Joe Lawton has been brilliant to work…
Joe Lawton has been brilliant to work with! He is professional, kind and patient and he has went out of his way to negotiate some great rates for our company! Thank you Joe and the entire SilverDoor team for making my life a lot less stressful - you are such a pleasure to work with!
12 March 2026
Unprompted review
Reply from SilverDoor
Hi Lauren,
We're happy to hear that your experience working with Joe was so positive. We appreciate your kind words and are pleased we could make things less stressful for you by securing great rates for your company. Thank you for your feedback!
Kind regards
Michelle Shepherd
Client Services Manager.
SilverDoor Customer Service and Locational Offerings Top Notch
Joanne Hewitson made my experience with SilverDoor great. From start to end, she was responsive, professional, helpful, patient, and kind. The service she provided is probably the single most factor behind why I would recommend working with SilverDoor to any of my colleagues looking for similar assistance with short term corporate housing in the future. SilverDoor, through Joanne, placed me in an accommodation that was new; clean; incredibly convenient to groceries, work, and transportation; and overall exactly what I needed for my stay.
28 October 2025
Unprompted review
Reply from SilverDoor
Good afternoon,
We're happy to hear that your experience was great. It's wonderful that our team member, Joanne, was so helpful, responsive, and professional. We appreciate your recommendation and are so glad we could provide you with accommodations that suited your needs. Thank you for your positive feedback.
Michelle Shepherd
Client Services Manager.
Great experience, highly recommended
The Silverdoor team really listened and found the right property for me. They moved the offer through efficiently and sorted everything without fuss. Fast, professional and exactly what I needed
5 February 2026
Unprompted review
Reply from SilverDoor
Dear Mohamad,
We're happy to hear that our team listened to your needs and efficiently found the right property for you. Thank you for your positive feedback; we really appreciate you taking the time to share this with SilverDoor.
Kind regards
Michelle Shepherd
Client Service Manager.
Experience was great
Experience was great, from the reservation to the entry we had all the assistance needed and the procces was straightforward.
19 January 2026
Unprompted review
Reply from SilverDoor
Hi David,
We’re delighted to hear that you had a positive experience with SilverDoor. Thank you for taking the time to share your feedback, it’s greatly appreciated.
We look forward to assisting you again in the near future with your next accommodation requirement.
Kind regards,
Michelle Shepherd
Head Account Manager
Maria Sawicki has gone above and beyond…
Maria Sawicki has gone above and beyond to help me find exactly what i want!
I have had a lot of exchanges with Maria prior to securing my rental and during the extension process and she has consistently put in a lot of effort to meet my exact requirements, and very quickly!
22 January 2026
Unprompted review
Reply from SilverDoor
Hi Anna,
We're happy to hear that you had such a positive experience whilst working with Maria. ! We appreciate your feedback in regards to Maria and recognising her efforts to meet your needs quickly and effectively. Thank you and we look forward to working with you again.
Kind regards
Michelle Shepherd
Head Account Manager.
Great serviced options on a short notice
Silverdoor provided many options and helped me get situated into a flat on very short notice. Eleanor helped me find a suitable option and was able to work with my timeline.
28 November 2025
Unprompted review
Reply from SilverDoor
Dear Alex,
We're happy to hear that the service Eleanor provided you with ensured a seamless and efficient result when sourcing your temporary accommodation. We appreciate your positive feedback and are glad we could work within your timeline.
Kind regards
Michelle Shepherd
Head Account Manager.
Michelle Shepherd
Ollie is fantastic and provides and excellent service
Ollie is fantastic and provides everything I need in order to make sure payments hit on time. Where there might be issues, he responds very quickly and does his best to resolve.
12 January 2026
Unprompted review
Reply from SilverDoor
Hi,
We're happy to hear that you find our services efficient. We appreciate your feedback regarding the quick responses and resolution efforts you receive from Ollie.
Thank you!
Warm regards,
Michelle Shepherd
Head Account Manager.
Great communication and seamless…
Great communication and seamless arrangements
I initially reached out to SilverDoor because I’m honestly not a big fan of Airbnb, mainly due to my perceived uncertainties and mixed feedback. After reading several positive reviews, I decided to contact SilverDoor as they specialize in serviced apartments, which felt much more suitable for a longer stay as tourists.
From the very beginning, the experience was excellent. Michael, their Key Account Manager, was incredibly helpful throughout the entire process. He assisted us from booking all the way through our stay, addressing any issues that came up promptly and professionally. Even after our stay, he continued to support us when we needed some important paperwork, which we truly appreciated.
Overall, I can confidently vouch for SilverDoor’s legitimacy and their strong customer service. We started coordinating with Michael as early as early September and stayed in Valencia, Spain from October to November 2025, and the experience was smooth, reassuring, and well-managed from start to finish. I would definitely recommend them to anyone looking for a reliable serviced apartment provider.
27 September 2025
Unprompted review
Reply from SilverDoor
Dear Katrina,
We're happy to hear that you had such a positive experience whilst working with Michael on your accommodation requirements. It's great to know that the arrangements and communication with Michael were seamless. We appreciate your valuable feedback and your recommendation. We look forward to working with you again.
Warm regards
Michelle Shepherd
Head Account Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.