SilverDoor Reviews 

I have had a wonderful experience working with Alex Roberts at SilverDoor. Alex is responsive and supportive. There is no issue too big or too small that Alex won’t help with, making my experience so very positive.

Working with Silverdoor has been great. From the initial searches to the setup, Diana A was super helpful and made the process effortless every step of the way. Having to secure a place from a different country is always difficult, but Diana has been the best resource throughout the whole process and very responsive.

Alex Roberts is always very responsive, professional and friendly - me and my team know we can rely on her for our accommodation needs

Alex is the best of the best. Alwasy here to support my last minute bookings and goes above and beyond every time. Thanks Alex!

The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long.
We have people living in many different places around the world and I have received great feedback from them, they’re comfortable and all their needs are covered during their stay.
Just a few times there has been some availability issues, the team makes their best efforts to find a quick solution offering alternatives and trying to give us as many options as possible. In my case, working with Michael Hall feels like working with a teammate. His prompt response to all my requests makes my job easier. I also want to mention the Madrid team (Javier Amilibia and Gabriela Sanz Rivera). Thank you all for your support and taking your job with so much responsibility.

Joey is very helpful. Every time I encounter a problem or have a special ask, he rises to the challenge and resolves all issues almost immediately. What’s more, he is extremely kind and deserves special recognition. Thank you.
Also the place feels like home. There’s nothing missing there – well, maybe air conditioning, but I like the heat.

Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once made me feel like I was inconveniencing her. Alex was truly there to support us every step of the way, and we sincerely appreciate all of her help.

Great stay and staff were very friendly and accommodating. Would recommend and will stay again. thanks

The booking experience is quick and very simple and all information is communicated very well

Jayne and the team have been super helpful, would 100% recommend Silverdoor for group accommodation stays for business in London!

Sara very quick at responding and sends good options!

I lived at Silverdoor (Brentford at the mile) for 11 months, and unfortunately, my move-out experience was extremely disappointing.
I checked out a few hours earlier than my official move-out time. After I had already left, management contacted me regarding a few stickers (around 4–5) that were still on the walls in my room. I immediately offered to come back and remove them myself, especially since my friends were living next door and could have easily helped coordinate access. Had I been informed before my move-out was finalized, I could have removed them during the remaining time I had before the official checkout deadline.
Instead, they chose to remove the stickers themselves and charged me $150, which I found excessively high for such a minor issue.
What made the experience even more frustrating was the payment process. I was willing to pay the charge, but their payment link was not working properly for months. It took approximately 4–5 months for the issue to be addressed, and even then, I continued experiencing problems and ultimately had to get a new card just to complete the payment.
Overall, I found the handling of the situation to be unprofessional. The excessive charge for a few stickers and the prolonged payment issues left a very negative impression. Based on my experience, I would not recommend this apartment complex to others.

Using SilverDoor made my college daughter and her friend's stay in London so much less stressful. They located an apartment for them quickly, it was easy to book, and they provided responsive service and communication before and during the girls' stay. I worked directly with Jack Miller, who was always super responsive, courteous, and helpful and I really appreciated him. Would use them again in a heartbeat.

Found the service with Silverdoor to be excellent. Recently made a month long trip to Riyadh and Silverdoor were great in being able to provide a variety of options for me to consider, and take the care of the booking process seamlessly. Hetal in particular was very responsive, accommodating to what I needed, and provided great service. Would recommend!

Silverdoor aren't professional to deal with, in particular Rehnit Aneja. Our company initially paid by BACS, but despite Silverdoor receiving proof the money had been sent, by means of a remittance, it hadn't cleared and so we were then asked to pay by credit card in order to get check in details. We were then charged an additional cost for doing this. Even though, we have in theory paid twice. We were told we would be refunded, but still to this day, we are waiting, and have been waiting since 19th June, several weeks later! Not professional at all. Property was ok though.

I had a very last minute enquiry for a VIP from one of our accounts in the luxury sector requiring over a months stay as close to Covent garden , I advised Silver door the budget and they came back very quickly with decent options. then the dates changed twice , but Sara was quick to amend the quotes , and even though availability affected the apartment type required Sara managed to negotiated with the Apartment management to get an Executive apartment for the same rate as a standard one. I was very pleased with the service!

Had a chance to visit Singapore for 3 months engagement. My organization got in touch with silverdoor to find me a accommodation within the 2-3 kms vicinity of the office. Shane Soh helped us find a suitable accommodation with International Service Apartments, Raeburn park. I had a comfortable stay.

Thank you Shane Soh and SilverDoor team.

Always available

Having a person to reach out to and getting quick responses made the experience great. Joey Bines was always responsive and supportive. In addition, the unit was consistently serviced every week and it was left pristine and nicely organized as the first day we checked in.

The sale representative Rhianna Keir was easy to get in touch with and made the whole booking easy to arrange. Rhianna reassured us that there is nothing to worry about and was on top of the booking during the booking process. Rhianna and Phoebe always were there for us and promptly answered all questions we’d have. We will for sure return and use this company again.