Great highly competitive pricing. Order was quickly filled and shipped. Actual shipping time was somewhat slow. It took twenty-one days to receive the package after it was ordered. No credit cards acc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your representative, Peter, was very courteous and helpful in processing my recent order. He stepped in and solved a delivery related delay, with his service oriented expertise. Sinc... See more
Concerning order # V11136: I originally gave a 1-star review, which I am upgrading here. Silk Pharmacy's customer service people did a great job in replacing a lost shipment. My queries were respond... See more
Company replied
Order was delayed due to custom backlog . Silk did communicate through the process ,but there also was confusion in the messaging
Company replied
Company details
Written by the company
Silk Pharmacy is a trusted online platform serving U.S. customers with affordable prescription medications, including both generic and brand-name options. With a stellar reputation and the confidence of over 4 million users, it’s a popular choice for safe and cost-effective healthcare solutions.
Contact info
651 Lacolle Way,, K4A 5B6, Orleans, Canada
- 1-888-646-0898
- info@silkpharmacy.com
- silkpharmacy.com
4.5
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Silk Pharmacy
Dear Jim
Thank you for your kind words. We look forward serving you again.
Regards
Team SilkPharmacy
Good prices
30 August 2024
be aware
I ordered 6 bottles of latanoprost for my eyes. They are small bottles but first 2 I used were almost empty. I used 2 bottles for 3 eye treatments. I have only one eye to treat so I was really disappointed.
20 September 2024
Reply from Silk Pharmacy
Dear Wallace,
We were surprised to learn about this issue. It’s highly unlikely that two bottles of eye drops would be nearly empty, as they are produced using advanced machinery and strict quality control measures.
Additionally, we did not receive any notification from you regarding this matter when the shipment arrived. Had we known, we would have gladly provided a free replacement.
Nevertheless, we sincerely apologize for the inconvenience this has caused you.
Best regards,
Team SilkPharmacy
Reply from Silk Pharmacy
Thank you William for your appreciation.
I ordered Viagra 16 pills for 187$ and…
I ordered Viagra 16 pills for 187$ and I got the generic which I get for $19 a month with my doctors prescription 30 pills
27 August 2024
Reply from Silk Pharmacy
Dear Dalton,
As mentioned in our email, we sent you branded Viagra, not a generic version. It is manufactured by Viatris, a joint venture between Pfizer and Mylan. This information is clearly stated on our website, and we always ensure to send legitimate medication as advertised.
Best regards
Team SilkPharmacy
Too long!
It took too long and the medication was mailed from India. Transcontinental and hence the delay.
24 August 2024
Farxiga generic
Just received my first script of the generic for Farxiga.
It takes about 3 weeks to get from when ordered but saved hundreds.
Well worth it!
Will reorder with them.
Thanks!!
6 September 2024
Unprompted review
Reply from Silk Pharmacy
Dear Leonard Thank you so much. We look forward serving you again. Team SilkPharmacy
i don't remember seeing the package
i don't remember seeing the package, could k get a copy of the signed receipt
6 August 2024
Order was sent to the wrong address
Order was sent to the wrong address. I hope you correct the problem in the future.
16 August 2024
Reply from Silk Pharmacy
Dear Leslie Steele,
Thank you for being a loyal and repeat customer. We apologize for the inconvenience caused by in your latest order. Unfortunately, we had your old address in our system, We understand the hassle you must have faced coordinating with USPS, and we're sorry for that. We've now updated your new address in our system, so you can be assured that future orders will be delivered correctly.
Team SilkPharmacy
Eliquis 5 mg generic
I've been purchasing the generic version of Eliquis from them for nearly two years now—180 tablets for $215. I've saved thousands of dollars this way. The only downside is that they don't accept credit cards, so I have to send them a check. However, their service is quick, and the customer support is fantastic.
30 July 2024
Reply from Silk Pharmacy
Dear Bob
Thank you so much for the 5-star review! Your satisfaction is our top priority, and your kind words mean the world to us. Your appreciation inspires us to work even harder.
We look forward to serving you again in the future.
Best regards,
Team SilkPharmacy
Prepare to be scammed
Prepare to be scammed. They assured me drugs are shipped from Canada by they are really shipped from India. They also promised me the drug was manufactured by Pfizer but it was not. When contacted they refused to make good.
7 May 2024
Reply from Silk Pharmacy
Dear RD,
The medication you ordered is manufactured by Viatris, a joint venture between Pfizer and Mylan. We clarified this information via email previously. Additionally, we offered you the option to return the medication for a refund. However, you chose to keep the medication and still request a refund, which is not a fair request. We hope this clears up any confusion.
Best regards.
John
Good customer service
Good customer service
Excellent response
Received product
Everything is fine
30 October 2023
Reply from Silk Pharmacy
Dear Ralph , Thank you for your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.