Great highly competitive pricing. Order was quickly filled and shipped. Actual shipping time was somewhat slow. It took twenty-one days to receive the package after it was ordered. No credit cards acc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your representative, Peter, was very courteous and helpful in processing my recent order. He stepped in and solved a delivery related delay, with his service oriented expertise. Sinc... See more
Concerning order # V11136: I originally gave a 1-star review, which I am upgrading here. Silk Pharmacy's customer service people did a great job in replacing a lost shipment. My queries were respond... See more
Company replied
Order was delayed due to custom backlog . Silk did communicate through the process ,but there also was confusion in the messaging
Company replied
Company details
Written by the company
Silk Pharmacy is a trusted online platform serving U.S. customers with affordable prescription medications, including both generic and brand-name options. With a stellar reputation and the confidence of over 4 million users, it’s a popular choice for safe and cost-effective healthcare solutions.
Contact info
651 Lacolle Way,, K4A 5B6, Orleans, Canada
- 1-888-646-0898
- info@silkpharmacy.com
- silkpharmacy.com
4.5
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very happy.
2 June 2025
I would normally give 5 but this time…
I would normally give 5 but this time you made me show the prescription and then said it was shipped and i waited and then asked why it was not shipped and you stated you didn't have prescription so i sent it again. Took twice as long as last time i ordered.
29 May 2025
Good experience
Good experience. But I saw same drugs offered cheaper a week later by another Canadian drug company.
27 May 2025
i take eliquis
i take eliquis, very expensive in the states. silk pharmacy is alot less expensive and they did a great job getting it to me. thank you silk
15 May 2025
great service - thanks
Had to write them a cheque which was a little bit inconvenient. But got my medicines at 1/5th the price. Great customer service. Would highly recommend - just placed my fourth order.
29 May 2025
Unprompted review
Vrry nice people to speak too
Vrry nice people to speak too, received my prescription sooner then i expected.
24 April 2025
Great service all the time fast and…
Great service all the time fast and saved lots of $$$$. The place to go for prescriptions.
2 April 2025
I followed the instructions that they…
I followed the instructions that they gave me and I received my shipment in two weeks as promised.
19 March 2025
Great customer service and assistance…
Great customer service and assistance throughout the entire process.
24 March 2025
Delayed delivery was an Issue
Delayed delivery was an Issue. Ordering process was was a bit involved but sales person was knowledgeable and assisted me.
7 February 2025
Fast Service
Fast Service, great prices, excellent customer service, arrived within the 10-20 days (work days) great follow up on email too!
11 February 2025
First purchase. Silk delivered as they promised they…
Silk delivered as they promised they would. I am very pleased with our relationship.
5 February 2025
I think this company is a scam
I think this company is a scam. They don't accept credit cards and do not have a physical address in Canada. BEWARE
19 February 2025
Unprompted review
Reply from Silk Pharmacy
Sure! Here's a polished and professional rephrased version:
"Hello Lee, we noticed that you haven’t placed an order with us, so we’re surprised by your concerns. Like many reputable Canadian pharmacies, we do not accept credit cards because Visa and MasterCard do not provide processing for our industry. This is not our choice but a restriction imposed on us. However, we do offer secure and reliable payment options to ensure a smooth experience for our customers. If you have any questions or need assistance, our support team is always happy to help!"
Team SilkPharmacy
The generic BREO product we ordered was ineffective…
The generic BREO product we ordered was not the same as the branded BREO. It was made in India. Our Pulmonary doctor thought we could try it. My wife's condition deteriorated within 7 days of starting to use this product and she is back to using the branded BREO (quite expensive). We're disappointed this generic didn't work out and we wasted $165 trying to save money.
The above is a review of the product we purchased. Silk Pharmacy’s service was good but we think they need to have feedback on customer experiences with the products they sell.
11 December 2024
Reply from Silk Pharmacy
Dear Leslie,
You ordered the generic version of Breo Ellipta, and we provided exactly that. It is manufactured by Glenmark Pharmaceuticals, a multinational pharmaceutical company. Our automated system sends an email with all order details, including the manufacturer's name, as soon as the order is placed.
There may be other factors contributing to your wife's illness, and we hope she is doing better now. Please note that you did not reach out to our customer support for any clarification. If you have any concerns, we would be happy to assist you.
Best regards,
Team SilkPharmacy
Everything the rep told me turned out…
Everything the rep told me turned out to be right on. Like delivery date
3 January 2025
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