Great highly competitive pricing. Order was quickly filled and shipped. Actual shipping time was somewhat slow. It took twenty-one days to receive the package after it was ordered. No credit cards acc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your representative, Peter, was very courteous and helpful in processing my recent order. He stepped in and solved a delivery related delay, with his service oriented expertise. Sinc... See more
Concerning order # V11136: I originally gave a 1-star review, which I am upgrading here. Silk Pharmacy's customer service people did a great job in replacing a lost shipment. My queries were respond... See more
Company replied
Order was delayed due to custom backlog . Silk did communicate through the process ,but there also was confusion in the messaging
Company replied
Company details
Written by the company
Silk Pharmacy is a trusted online platform serving U.S. customers with affordable prescription medications, including both generic and brand-name options. With a stellar reputation and the confidence of over 4 million users, it’s a popular choice for safe and cost-effective healthcare solutions.
Contact info
651 Lacolle Way,, K4A 5B6, Orleans, Canada
- 1-888-646-0898
- info@silkpharmacy.com
- silkpharmacy.com
4.5
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Silk Pharmacy saved me hundreds
Silk Pharmacy saved me hundreds of dollars when I reached the medicare "donut hole" last year. Like many of us, I received the COVIC "vaccine" when it first ecame available. Within a year following the second vaccine, I found myself in the hospital with Artrilfibulation (heart not pumping properly). The cost of Eliquis 5mg costs about $500 for a 3 month supply. I found Silk Pharmacy and ordered Branded Eliquis medication and they saved me about 50%. Silk Pharmacy quickly sent the medication and I was so relieved and thankful.
5 January 2025
I'm still waiting for delivery of an…
I'm still waiting for delivery of an important medicine having waited for nearly 4 weeks,and no medicine in sight. Robert S Anderson 203-945-6097
23 December 2024
Reply from Silk Pharmacy
Dear Robert
You are our regular customer. Your order was received on 24th December 24 and we promptly despatched your order on 26th December 24. However due to new year holidays UPS delayed most shipments.
Your order was finally delivered by them on 22nd January 25. We sincerely apologize for delay. You will appreciate that we have no control on UPS
Be sure that the person you are speaking to has communication skills.
The person that I spoke to, I believe that his name was Nash, was not too fluent in English. He speaks English very well but, he has trouble writing in English. I tried several times to give him my address many times and I don't think that he ever got my address right. I got another company to handle my meds. for now and at the end of the year, to avoid the deductibles and co-pays, I will try your company again. Thank you.
20 December 2024
Reply from Silk Pharmacy
Dear Richard,
Due to a disruption in the phone lines, our customer support team was unable to process your order. We sincerely apologize for any inconvenience this may have caused.
We truly value your business and look forward to serving you again.
Best regards,
Team SilkPharmacy
Postal Strike Issue, I believe
I actually don't believe it was a Silk problem, I believe it was the Canadian mail strike. Anyway, the meds arrived today. So I didn't miss a dose
12 December 2024
pills came in packs rather than in…
pills came in packs rather than in bottles. storage and use are too difficult when wrapping as you do .would like to return them for a credit if possible.
12 December 2024
Spoke to same representative throughout…
Spoke to same representative throughout the process.
9 December 2024
peter was very helpful and explained…
peter was very helpful and explained everything very clearly.
6 December 2024
prompt and courteous service and…
prompt and courteous service and reasinably quick delivery.
3 December 2024
Lengthy shipping time
Haven't received the product as yet...not happy. Finally received the product...thank you. Quality, so far, so good.
17 November 2024
Reply from Silk Pharmacy
Dear Michael your shipment is in transit and reached Denvar. You should get it in day or two. Thank you.
The service is great
12 November 2024
Still have not received the medication
3 November 2024
Reply from Silk Pharmacy
Dear Richard. We got your order on 4th November but never got your payment! We also sent reminder mails but still not got your payment! Please pay for your order and we will quickly despatch your order. Thank you
When exactly as planned and arrived on…
When exactly as planned and arrived on schedule
11 October 2024
Very good customer service and delivery
The customer representative was clear and helpful and the product was delivered on time as quoted. The package tracking information was easy to use and very helpful.
5 October 2024
Everything went well I am happy to…
Everything went well I am happy to report. Only thing: to unpackage the pills which came in 10 pill sealed foil
packages.
2 October 2024
Still waiting for delivery water went…
Still waiting for delivery water went through October 1st is now October 21st something has to be done about that
1 October 2024
Good support….very helpful …
16 September 2024
Recommend to all my friends!
I have use Silk Pharmacy several times to order expensive medications from the US. Each time the order was handled quickly, and customer service responded to all inquiries in a timely fashion. I recommend Silk Pharmacy to all my friends.
4 September 2024
Reply from Silk Pharmacy
Dear William
Thank you for your kind words. We look forward serving you again.
Regards
Team SilkPharmacy
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