Great experience, no issues with my order at all. Bought a led mask from them and I couldn't be happier
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See what reviewers are saying
Product is fine but I think that over £20 is an astronomical price for 2 replacement toothbrush heads especially for an older model . Only bought because I couldn’t source elsewhere .
Company replied
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... See more
Company replied
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... See more
Company replied
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn't receive my order and couldn't…
I didn't receive my order and couldn't get any reply for my emails.
12 March 2023
Reply from Silk'n
Dear Nada,
Thank you for your review.
Please note that we are trying our best to deliver all packages in time.
We have answered your mail with the information that we will check the status of your order, this was on Friday. We will give you more information as soon as we can.
I am very sorry for the inconvenience.
Kind regards,
Silk'n Team
Have yet to receive item ordered
16 March 2023
Reply from Silk'n
Dear Diane,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Efficient
My e mailed enquiry was answered quickly and the delivery of my order was very efficient despite a snowfall that day.
11 March 2023
Reply from Silk'n
Dear Valerie,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
out of stock for a month
still not send out yet, they said out of stock ! for a month ?why don't you take off form your website?
8 February 2023
Reply from Silk'n
Dear Iris,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Great service and product
3 March 2023
Reply from Silk'n
Dear Dimitar,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Deliver the order!!
1 March 2023
Reply from Silk'n
Dear Norman,
Thank you for your review.
I am very sorry to hear that you have not gotten your order yet.
We would like to get in contact with you.
Could you please send us an email: customercareuk@silkn.eu
Kind regards,
Silk'n Team
Terrible
Terrible. Received nothing but they take my money. No update. No correspondence, No nothing
22 February 2023
Reply from Silk'n
Dear Shirley,
Thank you for your review.
I am very sorry to hear that you have not received your order. We are currently trying to solve this for you. We will update you as soon as we are certain when we can ship your order.
Kind regards,
Silk'n Team
Order taken whilst product is not in…
Order taken whilst product is not in stock but this wasn’t advised when the order was placed. Now in the process of trying to cancel which isn’t proving easy.
17 February 2023
Reply from Silk'n
Dear Sarah,
Thank you for your review.
I am very sorry to hear that you are not satisfied with our service. Hereby I would like to confirm to you that your order has been cancelled and the money you paid will be refunded.
Kind regards,
Silk'n Team
I recently ordered FaceTite Revive and…
I recently ordered FaceTite Revive and Slider Gel on 10th Feb, however until now 24 Feb my order still hasn't ship yet.
The communication with the customer support team has been good, they get back to me quickly, but still I'm very disappointed about my order. The website said I should receive my order in 2-4 working days. For me, the reality is far from that.
10 February 2023
Reply from Silk'n
Dear Ruiting,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
My wife LOVES the skin removal tool!
My wife LOVES the skin removal tool!
It makes the skin on her feet soft and smooth! She DEFINITELY recommends it to people looking for a tool such as this.
3 February 2023
Reply from Silk'n
Dear John,
Thank you for your 5 star review!
We are very happy your wife is satisfied with our service and product.
Best regards,
The Silk'n Team
Great value for money
Order placed and received in a few days. The product was excellent value for money.
25 January 2023
Reply from Silk'n
Dear Valerie,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Susan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Brilliant service
Brilliant service !
Parcel arrived very quick. Was getting notifications every time so I knew where my little pack is.
Thanks a lot! xx
20 December 2022
Reply from Silk'n
Dear Magda,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Good reliable company
Be careful when ordering to ensure you select the correct brush head for the toothbrush had to reorder and give Silkn credit they got them to me double quick and the returns procedure for the wrong items was smooth and easy a good company to do business with.
5 January 2023
Reply from Silk'n
Dear Peter,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Quick and easy order
Quick and easy website and reviews. arrived in good time. packaging was great
4 January 2023
Reply from Silk'n
Dear Ash,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
I haven't had this delivered at all
I haven't had this delivered at all, I keep trying to contact the people who are meant to be delivering this. First of all they stated it was delivered before Christmas, only for this to be a lie and it to be returned to the depot while reported as delivered. I contacted them to try and get it redelivered. After Christmas there was no sign of it being designated as undelivered and I contacted them again. They said they would get it out to me as soon as possible. It is now the second of the new year and I haven't received anything. And by now the person I was getting the present for has bought a different foot-care item.
2 January 2023
Reply from Silk'n
Dear Tom,
We apologize, we are very sorry to hear that you are not satisfied with our service. As reported to you, we are currently cancelling your order and will make a refund for you. We are very sorry that DPD did not deliver your package.
We wish you all the best for 2023!
Kind regards,
Silk'n Team
Fabulous service and very quick delivery
23 December 2022
Reply from Silk'n
Dear Sue,
Thank you for your 5 star review!
We are very happy you are satisfied with our service.
Best regards,
The Silk'n Team
Item not received
Item not received despite many emails between me and the company. There are claims about an issue with DPD however Silk'n have failed to chase this up. I received an email from Silk'n to leave a review on their website, I left the review that explains my issues, they 'moderated' it and advised that they will not be publishing it which indicates to me that the company are not honest with their consumers.
I have requested a refund and awaiting the outcome.
Not happy with their service at all
1 December 2022
Unprompted review
Reply from Silk'n
Dear customer,
We apologize, we are very sorry to hear that you are not satisfied with our service. As reported to you, we are currently working on canceling your order, unfortunately this will take some time. We apologize again, we have done our utmost to help you as best as possible.
We wish you a happy new year.
Sincerely,
Team Silk'n
I have not received the goods that I…
I have not received the goods that I ordered on 27/11/2022
8 December 2022
Reply from Silk'n
Dear Bill,
We are very sorry to hear that you still did not receive your order.
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
Item not received
Item not received. Replacement not sent as they need to “investigate”
Customer service has been very very poor. Do not touch this company with a barge pole!
Now I need to fight for a refund!
6 December 2022
Reply from Silk'n
Dear Emma,
We are very sorry to hear that you are not satisfied with our service.
We did all we could to solve this issue with DPD, we were able to send you your package again but you wanted a refund which is already made and the money is back in your bank account.
Best regards,
The Silk'n Team
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