Great experience, no issues with my order at all. Bought a led mask from them and I couldn't be happier
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Product is fine but I think that over £20 is an astronomical price for 2 replacement toothbrush heads especially for an older model . Only bought because I couldn’t source elsewhere .
Company replied
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... See more
Company replied
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... See more
Company replied
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
260 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
I ordered new toothbrush heads for my silkn toothbrush, which is excellent. Speedy delivery and a fair price for 4, will last me all year.
9 September 2023
Reply from Silk'n
Dear Tina,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
I haven’t received the item yet
I haven’t received the item yet! Or a reply from my email asking where it is??
2 July 2023
Reply from Silk'n
Dear Abi,
Thank you for your review.
We are currently in contact with you about your order. We are trying our best to find out where your order is. We are very sorry for the inconvenience.
Kind regards,
Silk'n Team
Received replacement heads very quickly
3 July 2023
Reply from Silk'n
Dear Diana,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivered on time and they were exactly…
Delivered on time and they were exactly what I needed.
30 June 2023
Reply from Silk'n
Dear Mr. Rouse,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Item not sent and terrible customer…
Item not sent and terrible customer service.
Chased seller and they said the product was out of stock despite website showing as available. I was told it would be sent at the end of the week (5 days after order). Still no dispatch notice or update from customer service.
25 June 2023
Reply from Silk'n
Dear Naomi,
Thank you for your honest statement.
Unfortunately, due to logistical difficulties, we were not able to dispatch the order in time.
in the meantime, the errors have been corrected and all shipments have been sent to the customers.
thank you for your loyalty,
with kind regards,
The Silk'n team
The product I have bought was not in…
The product I have bought was not in stock...should not be possible to buy it. You have arranged delivery but still not dispatched the product...
22 June 2023
Reply from Silk'n
Dear Oskar,
Thank you for your honest statement.
Unfortunately, due to logistical difficulties, we were not able to dispatch the order in time.
in the meantime, the errors have been corrected and all shipments have been sent to the customers.
thank you for your loyalty,
with kind regards,
The Silk'n team
Great product does a really good job.
4 June 2023
Reply from Silk'n
Dear Hugh,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Not delivered
17 May 2023
Reply from Silk'n
Dear Fiona,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Great product
Great product - made my very rough feet lovely and smooth. Super fast delivery too!!
17 May 2023
Reply from Silk'n
Dear Jan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Susan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Fern,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Placing the order was easy
Placing the order was easy. But dispatch of the Oder had taken a long time. Thsnks
20 April 2023
Reply from Silk'n
Dear customer,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Easy to order replacement heads for…
Easy to order replacement heads for toothbrush.
Quick delivery as promised
10 April 2023
Reply from Silk'n
Dear Mrs Henry,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Fast delivery goods as described
25 March 2023
Reply from Silk'n
Dear Hermione,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivery was seamless.
30 March 2023
Reply from Silk'n
Dear Eyitayo,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
I ordered and paid for the items on Mar…
You asked me to contact the customer service again, however, I got exactly the same reply from your staff saying the following. It's a wasting a time!
"For some reason the order did not come through in our system.
We are currently sorting this out.
I am sorry but I can not tell you when your order will be delivered.
I will let you know once I know more."
I ordered and paid for the items on Mar 28 and there is no updates till now. Poor customer service.
28 March 2023
Reply from Silk'n
Dear Vivian,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Delivery service
The courier delivered the parcel in the lobby of the building without any notice.
21 March 2023
Reply from Silk'n
Dear Kit,
We are very sorry to hear that your order was not delivered at the correct place.
We apologize for that and hope it will work better in the future.
We also hope that you will enjoy and be successful with our product.
Best regards,
The Silk'n Team
The 3 pack replacement head I’ve order…
The 3 pack replacement head I’ve order not yet received. But learn the item cancel
After trying emailing the company. Someone is investigating my refund. Hopefully the brush heads will be in stock in UK soon.
10 March 2023
Reply from Silk'n
Dear Len,
We are very sorry to hear that your order is cancelled.
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
I have not yet received goods????
I have not yet received goods????
I THINK THIS IS A DODGEY SITE!!
Please do not use it
16 March 2023
Reply from Silk'n
Dear Louise,
Thank you for your review.
We have received your email from today regarding the delivery. We are currently looking into the status of your order. I am very sorry for the delay. We are doing our best to deliver in time.
Kind regards,
Silk'n Team
Order not delivered after more the 1 week
It’s been 9 days and I have yet to receive my order.
20 March 2023
Reply from Silk'n
Dear Jan,
Thank you for your review.
I am very sorry for the inconvenience. Your order is being send out today.
Have a nice day!
Kind regards,
Silk'n Team
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