UPDATE: Finally shipment on it's way. Thought about dropping to 1 star after the unidentified character in Denmark questioned my integrity,but that would be unfair to Margaret in the US who did the wo... See more
Company replied
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See what reviewers are saying
Unfortunately the company has come down the drain. It used to have amazing service back in the day but off late it’s gone the opposite. Indefinite delays, no proper response from its customer care, ru... See more
Company replied
I am very satisfied with the services of this company! Package came from USA to Poland in less than one week. Despite it was very heavy (20 kg) I didn't pay much for airplane transport. I was worried... See more
Company replied
I can't say anything wrong about the service. I shipped 1 pack with them from USA to Spain (Barcelona) and everything went smoothly. Information was clear on their website and I choose the FedE... See more
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Company details
Written by the company
Hos ShopUSA får du din egen personlige amerikanske adresse og dermed adgang til alle de amerikanske webshops - også dem, der ikke sender pakker ud af USA. Vi klarer alt det praktiske med fragt, told og moms for dig. Opret din profil i dag og shop løs i de amerikanske webshops.
Fragtgaranti
Hurtig levering
Lavere fragtpriser end størstedelen af de amerikanske webshops.
Contact info
Frydenlundsvej 30, Bygning A, DK-2950, Vedbæk, Denmark
- +45 70 34 50 36
- dk@shopusa.com
- shopusa.com/dk
2.8
Average
3K reviews
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service!
12 April 2017
Reply from ShopUSA
Dear Runpor, thank you for your review. We are very pleased that you find our service easy to use. Kind regards Michael
Reply from ShopUSA
Mange tak for din anmeldelse, glæder os du synes om vores service. Venlig hilsen Michael
Fast easy just what i was looking for!
I had to get my stuff from the US to denmark Europe. And shop usa let me upload proof of prize and they gave me a complete prize including tax. they even send me a picture of the package when they got it.. (it could have been a better Quality photo) but overall Great experience! will buy this way again!
24 January 2017
Reply from ShopUSA
Hi Martin, thanks for your review on our service. We appreciate your comments. Kind regards Michael
Unreasonable expensive shipping and handling prices
Before i signed up at ShopUSA.com, i used the ShopUSA.com shipping calculator to see the price for a 9lbs (4.5 kg) package of 5 books to Italy, which was around 61$. However in reality they charged 141$ in the end. (without the "premium discount it would have been 240$). They dont change you for the or weight price of the final packet. But they count about 15$ per packet handling cost (which was really not clear in advance). You can actually see the real final price, by writing the number of packets for consolidation, and the total weight in their shipping calculator. With other shipping forwarders, you can also send multiple separate (non-consolidated) packages together, with a shipping discount, but i did not see that option with them. I will move back to shipito, in the end its not only more professional (better pictures, longer storage, more options). But also still a bit cheaper.
This review regards the services of ShopUSA.com, (who are based in the US) and is not really related, to the county where i ship the packages to , or the language of the website (Denmark, Germany, Italy or whatever).
13 January 2017
Reply from ShopUSA
Dear Bo, thank you for your customer review. Highly appreciated. Kind regards Michael
Unexpected increase in the cost
The company does not behave correctly. They give you a cost for the shipment. But then the final cost is higher then what they said, and they withdraw money from your account without informing you... In my opinion this is very bad and uncorrect.
Please be very carefull with such company, and pay strong attention to the cost.
Personally I shift to other companies, which are more transparent regarding the final price.
8 July 2016
Reply from ShopUSA
Dear Paolo, thanks for your feedback. We are very sorry to ready your review of our service. ShopUSA has not charged you for more than what you have requested. You selected airshipment and we shipped your order by Air on June 10 and delivered it to the requested GLS Package Shop on June 14. Please contact os directly so we can understand your concern. Kind regards Michael
Super smart koncept, god service
Super service, og smart koncept hvis man handler på Ebay eller andre amerikanske websider.
Keep up the good work.....
30 April 2016
Reply from ShopUSA
Thank you Ali.
Kind regards Charlotte
The worst customer service I have experienced in years
Order was given & paid for to Craftsy mid-February and distributed to my mail box in Virginia - order nr. DK81473.Received mail from DK office on Feb 27 with the following:
Vi sørger herefter for sende din ordre fra USA, næste afgang er den 3/3 til modtagelse i DK den efterfølgende tirsdag. Short & sweet translation - we will send your order from the US with next departure on March 3 with receipt in DK the following Tuesday - i.e., March 8. I am still awaiting receipt of my purchase. Received mail earlier this week - March 29 that the flight had been delayed ... Have still not heard when I can expect to receive my goods. Very unfortunate and unacceptable service - especially as they had been recommended. I certainly won't be recommending them. I would just like to know when I can expect my goods. In addition, there is a difference between the invoice sent fm ShopUSA, US to Shop
31 March 2016
Reply from ShopUSA
Kære Jill, mange tak for snakken i dag. Beklager mange gange håndteringsfejlen fra vores side. Dette må ikke ske og vi har nu sikret at denne fejl ikke vil gentage sig. Årsagen til forsinkelsen over påsken skyldes helligdagene og jeg glad for at du nu har fået din pakke. Mht. din afregning er du blevet afregnet korrekt jf. din ordrebekræftelse. Vi ser frem til at håndtere din næste forsendelse fra USA. Rigtig god weekend. Venlig hilsen Michael
Reply from ShopUSA
Tusind tak for din kommentar :- )
God weekend
Charlotte
ShopUSA Danmark & Sverige
Reply from ShopUSA
Hi Jankovic, thank you for your feedback that is highly appreciated. Wish you a merry Christmas. Kind regards, Michael
Quick service
Got my stuff within a week and very easy to use - this was my first time
22 November 2015
super service
13 September 2015
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