UPDATE: Finally shipment on it's way. Thought about dropping to 1 star after the unidentified character in Denmark questioned my integrity,but that would be unfair to Margaret in the US who did the wo... See more
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See what reviewers are saying
Unfortunately the company has come down the drain. It used to have amazing service back in the day but off late it’s gone the opposite. Indefinite delays, no proper response from its customer care, ru... See more
Company replied
I am very satisfied with the services of this company! Package came from USA to Poland in less than one week. Despite it was very heavy (20 kg) I didn't pay much for airplane transport. I was worried... See more
Company replied
I can't say anything wrong about the service. I shipped 1 pack with them from USA to Spain (Barcelona) and everything went smoothly. Information was clear on their website and I choose the FedE... See more
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Company details
Written by the company
Hos ShopUSA får du din egen personlige amerikanske adresse og dermed adgang til alle de amerikanske webshops - også dem, der ikke sender pakker ud af USA. Vi klarer alt det praktiske med fragt, told og moms for dig. Opret din profil i dag og shop løs i de amerikanske webshops.
Fragtgaranti
Hurtig levering
Lavere fragtpriser end størstedelen af de amerikanske webshops.
Contact info
Frydenlundsvej 30, Bygning A, DK-2950, Vedbæk, Denmark
- +45 70 34 50 36
- dk@shopusa.com
- shopusa.com/dk
2.8
Average
3K reviews
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used them twice, been happy both times
ShopUSA isn't inexpensive, but it does exactly what it promises to do, which is allow you to shop online in the US with a US shipping address. It then takes care of all the postage and Danish government customs and VAT paperwork so you can pick up your item at the local corner shop with no headaches. I have used them twice and been satisfied both times.
29 April 2019
Unprompted review
Reply from ShopUSA
Kære Kate
Mange tak, vi værdsætter, at du har givet dig tid til at skrive en anmeldelse,
Samt at læse, at du har haft fordel ved at vælge ShopUSA til fragt af dine varer fra USA til Danmark.
Ønsker dig en god dag.
Venlig hilsen
Søs
ShopUSA
Super SERVICE
14 April 2019
Reply from ShopUSA
Kære Erik Mortensen,
Mange tak for din fine anmeldelse af ShopUSA´s service.
God søndag
Charlotte
ShopUSA
super god behandling kan varmt anbefale…
super god behandling kan varmt anbefale team shopusa
25 March 2019
Reply from ShopUSA
Kære Jens
Tak for din anmeldelse.
Det glæder os, at du er tilfreds med ShopUSAs fragtservice.
Venlig hilsen
Søs
ShopUSA
Reply from ShopUSA
Kære Frederik
Tak for din anmeldelse.
Det glæder os, at du er tilfreds med ShopUSAs fragtservice.
Venlig hilsen
Søs
ShopUSA
4 days without respond email
4 days without respond email. Are you still in business?
PS. i rate ShopUSA.com. I didn't rate ShopUSA Denmark or Thailand.
PS2. After rated, They are keep bothering in every channels until today 5 Apr 2019 thus I am decreasing them a star.
10 February 2019
Reply from ShopUSA
Hello Kiatirat,
You have ratet ShopUSA Denmark, but I see you're a user of ShopUSA in Thailand..
If you want to rate ShopUSA Thailand please feel free to do so, but do not give bad ratings for ShopUSA Denmark for the reason that you have not had any shipment from USA to Denmark via ShopUSA Denmark either you have an profile by us .
We also like you to know that ShopUSA Thailand and ShopUSA Denmark are two different companies.
Kind regards
Charlotte
ShopUSA Denmark
Bad communication
I’ve used ShopUSA for a while. For my straightforward requests - shipping to Denmark- went fine.
On this occasion, I used their “extra service” - doesn’t really work well on a smartphone. I was unable to finish my instructions while creating the “extra service” order. The window closed and I hadn’t confirmed anything, so I figured I’d recreate it when I had my laptop. In the middle of the night, I received an email saying that my extra service was completed! I had never finished creating my order nor did I confirm it, however “it was now completed”!
I wrote to the customer service, they requested I give them the full instructions. I sent everything: list of products to be removed and paid freight return label for the web shop I’d ordered from.
A couple of days later I asked if I should complete the return under extra services. I received an answer “no,everything is done, just create your shipment to Denmark before 11 (that day)”. I followed their instructions and paid for my shipment to Denmark plus the extra services which was $25 on top.
I had the tracking number for the return goods, which I could see hadn’t been scanned. I wrote customer service about this and they didn’t understand me.
A week later I received my parcel from ShopUSA, which I was expecting the “return products” were removed. EVERYTHING WAS THERE! Including the products I had paid $25 for to be removed and sent back to the web shop.
I wrote to customer service and have yet to receive a reply.
So I’ve paid for an extra service I never received.
Do I feel cheated? Definitely.
In response to your response of my feedback, Charlotte.
I actually have emails where you agreed that it was a mistake and that I wouldn’t be paying for it, and now you are on here claiming otherwise.
But you know what? I am so through with your “customer service” that you can keep your $25, because it’s the last that you will be getting from me.
5 January 2019
Unprompted review
Reply from ShopUSA
Kære Camilla,
Tak fordi du identificerede din henvendelse her på Trustpilot.
Se venligst også den mailkorrespondance vi allerede har haft med dig, ligeledes har vi også været i dialog med dig på grund af de fejlserviceydelser du klikkede af på din personlige profil.
ShopUSA er ikke ansvarlig for at vores EKSTRA SERVICE funktioner ikke bliver brugt korrekt, det er jo dig som bruger af vores service som er ansvarlig herfor.
Efterfølgende er der som lovet tilbageført $25 til din konto for de serviceydelser du ved en fejl klikkede af.
Vi beklager at du ikke har været opmærksom herpå og beder dig henvende dig direkte igen til vores support hvis du har yderligere spørgsmål.
Venlig Hilsen Charlotte
WARNING!!!: DO NOT USE THEIR SERVICE, BEFORE READING THIS!
WARNING!!!: DO NOT USE THEIR SERVICE, BEFORE READING THIS!
So, I bought 2 USB-sticks from USA, because one of them isn't available where I live. So I could also just buy the other one with it, as I thought it was a fine price.
My 2 USB-sticks was a SanDisk on 128 GB with USB 3.1 and 380/480 read/write, and the other one was a USB Rubber Ducky.
Total cost of those 2 items combined is: $108,68.
- Just to get that clear.
Hang on, because it's now time for me to explain why I'm so mad.
They wanted $84 for shipment, customs and VAT (fragt, told samt moms), which you have to pay before it's legal to import items.
But $84 is way too much to pay, for 2 USB-sticks.
They said the total weight was 2kg in total, but when I received the package with my 2 USB-sticks, it said 0,91kg!
So the few other honest reviews was right, they put your stuff in way too much package, which is such a waste - and a scam for the customers.
I even bought the premium, but I can't imagine what the cost would've been, if I didn't have it. Or maybe the premium didn't help at all, maybe their premium is a scam too?
Even if you contact their customer service by e-mail, they try to call you, instead of just answering your request by e-mail. If you then don't pick up the phone, then they will answer your e-mail by saying "We tried to reach you by phone, but without any luck. Please call us at (number)" or something like that. It's useless, disgusting, and very amateur customer service in my opinion.
I can't say this enough - DO NOT PUT YOUR MONEY INTO THEIR BUSINESS, I CAN'T AND WON'T RECOMMEND THEM TO ANYONE!🤢🤢🤢
11 December 2018
Reply from ShopUSA
Kære Simon,
Tak fordi du har givet dig til kende.
Du advarer andre mod at bruge ShopUSA, da du er utilfreds med prisen.
Men på forsiden af vores hjemmeside sidder der en beregner hvori man altid kan forhåndsberegne både fragtpris og afregningen til SKAT.
Prisen for fragt beregnes på baggrund af pakkens fragtpligtige vægt og ikke af værdien på indholdet.
Samme pakke, men med forskelligt indhold koster altså nødvendigvis ikke det samme, blot så du er opmærksom herpå.
Du har ikke betalt $84 til for din fragt til ShopUSA men derimod $47 for fragt af de 2 pakker.
Hertil skal så lægges momsen af varens pris og moms af fragtprisen, tolden undgås idet der ikke er told på varer i kategorien ELEKTRONIK.
Vær opmærksom på at du også har undgået at betale importafgift ( min 160 dkr. pr. pakke ) som normalt man betaler er ved alle indførsler direkte fra USA til Danmark. Idet ShopUSA ikke opkræver importgebyr.
Til venlig information viste den fragtpligtige vægt før sampakningen lbs4 og efter sampakning lbs3, altså blev den oprindelige fragtpligtige vægt reduceret med lbs1.
Den fragtpligtige vægt er det tal som fremkommer når man holder pakkens dimensioner og pakkens fysiske vægt op mod hinanden, hvilket står detaljeret beskrevet i vores FAQ.
Vi har allerede været i dialog med dig, både på vores chatservice og på mail.
Det er derfor rigtig kedeligt at du både har overset vores beregner, samt overset det faktum at alle varer der importeres til Danmark afregnes told og moms i forhold til varens værdi og den udgift man har haft til fragten af varen.
Venlig hilsen
Charlotte
ShopUSA
Terrible Support
They simply do not respond to emails or telephone calls. I have tried several times on multiple occasions and still no response.
Come on guys pick up the phone or at least answers my emails.
26 June 2018
Unprompted review
Reply from ShopUSA
Hej Sean
Tak for din anmeldelse.
Vi er beklageligvis uforstående overfor din anmeldelse, idet du har modtaget svar fra SHOPUSA både på chat og mail på dine henvendelser til ShopUSA, senest her til morgen pr. mail.
Vores telefoner er åbne alle hverdage kl. 10-15, som ligeledes fremgår på forsiden af ShopUSA. Har der været optaget ved dine forsøg pr. tlf., er vi ærgerlige over, at du ikke blot sendte os en mail med ønske om opringning, og dette ville være blevet foretaget herfra.
Venlig hilsen Søs
ShopUSA
Far too expensive
Far too expensive. Overpacked my package in a much bigger box than necessary. Slow delivery
8 June 2018
Reply from ShopUSA
Kære Morten,
Tak for din anmeldelse,
ShopUSA har ikke pakket din pakke, det har derimod Amazon i USA hvor vi kan se at du har købt varen.
Hvis man mener at pakken er for stor i forhold til indholdet pakker vi selvfølgelig gerne om, blot vi får besked.
Din pakke er leveret til din adresse i Danmark og der har ingen unormale eller uoplyste forsinkelser været at notere i transitten fra USA.
På din ordrehistorik kan vi se at du har oprettet din pakke til at afgå med vores ugentlige flyafgang fra USA og at den er leveret som lovet.
Måske har du blot overset at vi i Danmark havde en lukkedag i form af Grundlovsdag hvor GLS ikke kørte pakker ud.
God weekend
Venlig hilsen Charlotte
ShopUSA
I just wanted to ask if it guarantees …
I just wanted to ask if it guarantees no damage to the product that is a guitar in hard case for me
5 January 2018
Unprompted review
Reply from ShopUSA
Dear Rock, you are more than welcome to contact us directly via email dk@shopusa.com or phone +45 70 34 50 36. Then we can help you best possible. Kind regards Michael
syndes at fragten er for dyr
syndes at fragten er for dyr. servicen var god, pakken kom til tiden.
22 December 2017
Reply from ShopUSA
Kære Benny tak for din anmeldelse. Du har kun betalt $73 for at fragte din pakke hjem fra USA. Havde du valgt at fragte den direkte fra sælger ville fragtprisen være $131.84. Du har derfor sparet penge på at benytte ShopUSAs fragtservice. Jeg er glad for at du synes godt om vores service og at din pakke blev leveret som aftalt. Skulle du have spørgsmål til en anden forsendelse fremadrettet, er du altid mere end velkommen til at kontakte os. Venlig hilsen Michael
Fantastisk service og information under …
Fantastisk service og information under hele forløbet, vil klart anbefale ShopUSA til andre.
22 December 2017
Reply from ShopUSA
Kære Lars, mange tak for din anmeldelse af vores fragtservice. Det glæder os utrolig meget og er motiverende for hele ShopUSA-teamet. Venlig hilsen Michael
Very professional service!!
17 November 2017
IT JUST WORKS !!!!
20 October 2017
Fin service.
11 October 2017
A great way to shop in the US without …
A great way to shop in the US without getting on a plane. Easy and thoughtful Service who asked questions if they were in doubt and found the most cost effective ways of shipping.
11 October 2017
Super service.
25 May 2017
Udmærket service
12 April 2017
Reply from ShopUSA
Kære Heidi, mange tak for din anmeldelse af ShopUSAs fragtservice. God påske. Venlig hilsen Michael
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