Shopminivip Reviews 639

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the products, often highlighting the excellent quality of hoodies and printing. Many also appreciate the ease of the ordering process and the overall design of the items. However, some people were dissatisfied with the delivery service, experiencing significant delays and issues with orders not arriving as promised, even when express delivery was paid for. There are also concerns about the company's response time to inquiries, with several customers reporting a lack of communication regarding their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Order

Consumers find the ordering experience to be ambiguous. While some reviewers report an easy and quick... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of items, including... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the quick and efficient... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report waiting weeks for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us

Rated 5 out of 5 stars

A great idea to keep as a keepsake, good quality printing, quick delivery and love the design. Simple order process too.



Contact info

3.0

Average

TrustScore 3 out of 5

639 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible service

Ordered over a month ago items not arrrived contacted them all they said was should have arrived let us check then no contact

23 February 2025
Unprompted review
Rated 1 out of 5 stars

What a disappointing first experience

What a disappointing first experience. Wished I would of read review first. Placed order 3 March which was confirmed. These were birthday gifts for grandsons. Had dispatch notification of full order the main items 2 personalised tracksuits not there. Contacted company by email who then messaged back saying sorry out of stock will send a refund. NOT good enough when we're they going to inform me now have to rush round trying to buy another gift for them. Terrible company I like to order from small businesses but never again eith this one. They don't answer phone either.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Money taken but nothing delivered. Do not use.

I ordered on January 30th and my order stated 4 to 6 days delivery. It has now been 12 days since ordering and my order is not here. I have contacted shop mini VIP via their messenger service and also via email and have had no response but money was taken from my account.
Shocking customer service and I do not recommend buying from this company.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Sweatshirt …

The sweatshirt looks lovely online so I ordered it for my grandson and its so beautiful . The printing is great and the colour and its grat quality too, he's going to look gorgeous in it

15 January 2025
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER. I paid for an item that was delivered ages past the estimated delivery date so no longer needed it. I requested a returns label 15 times and nobody ever got back to me. Had to go through my bank to get a refund. AVOID!!!

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company - do not buy!!!

Purchased personalised polar express jumpers for our train ride, they took absolutely ages to come, all different types of sizing/style jumpers. Also brought a personalised lounge set for my daughter that despite them stating they had sent it (in confirmation email/receipt) but this was missing and never received. I tried to call them in excess of 40 times and always got the same response - a busy dial tone - tried their chat service, emailing them, commenting on their posts on facebook and not once did anyone reply. Thankfully I paid via Clearpay so I logged an issue with them and this morning they emailed to say they have had no response from MiniVip and that the case is now closed and I am being refunded.

The way they’re treating their customers is absolutely diabolical. Something needs to be done about these awful people.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Ordered bespoke Xmas decorations for trees but never arrived and no reply from seller.

SCAM DO NOT BUY

16 November 2024
Unprompted review

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