Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more
We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce,... See more
Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Asse... See more
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Mobility Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
275 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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It doesn't work on our bed
It doesn't work on our bed.
I sent its serial number and model before ordering on dec 9. Tania Solis replied that it was the correct hand control for this bed.
none of the motors worked. i tried 3 different power supplies. Any suggestions. there is not much else that could be wrong?
12 December 2025
Reply from Shop Home Med
Hi there, thank you for taking the time to share this — and we’re truly sorry for the frustration this has caused.
You did the right thing by sending the serial number and model ahead of time, and we understand how disappointing it is when the hand control doesn’t work as expected, especially after trying multiple power supplies.
At this point, there are a few possibilities we’d like to help rule out, including a potential compatibility issue, a defective hand control, or a connection-related issue within the bed itself. We’d really like the opportunity to troubleshoot this directly with you and make it right.
Please reach out to our support team again (or reply to your original email) so we can walk through next steps, including testing, replacement options, or escalation to the manufacturer if needed.
We appreciate you bringing this to our attention and hope to resolve this quickly for you.
Paid for the fastest expedited shipping…
Paid for the fastest expedited shipping and still took 4 days to deliver it. I should not have paid $20+ for expedited delivery.
11 December 2025
Reply from Shop Home Med
Thank you for reaching out. I understand your frustration regarding the shipping cost and delivery timeline.
Your order was placed on Thursday and was delivered on Monday. While this is 4 calendar days, it is only 2 business days, as weekends are not counted as business days by shipping carriers.
Expedited shipping prioritizes faster transit once the carrier receives the package, but it does not guarantee weekend delivery unless specifically stated by the carrier. Your order was shipped using the fastest expedited option available, and it was delivered within the expected business-day window for that service.
The website was user friendly
The website was user friendly. Finding the items was easy.
15 December 2025
Still waiting for my packages
Still waiting for my package. I’ll never order from you guys again and I’ll tell everybody not to order from you if I don’t get that package within the next two days.
8 December 2025
Reply from Shop Home Med
Ralph, your COVID tests are out for delivery.
Veri Good app
13 December 2025
Unprompted review
The product was recommended by a…
The product was recommended by a professional. The description of the product was clear. The process of choosing the product and putting in the cart and completing the address and the payment was super efficient. Receiving prompt email confirmation by Shop Home Med made me happy that I'd made the purchase.
12 December 2025
Easy to find the needed item
Easy to find the needed item, quick payment, and very fast shipping. Very satisfied customer.
9 December 2025
Takes forever to get Way over priced
Takes forever to get Way over priced. Found same thing for 200 less
5 December 2025
Reply from Shop Home Med
I’m really sorry for the frustration — waiting too long for an order and then feeling like you overpaid is the worst combo, and that’s not the experience we want for you.
On the timing: we know delays can be a huge inconvenience, and we’re actively working to improve both processing and delivery speed so orders arrive faster and with clearer updates along the way.
On pricing: we try to stay competitive while offering reliable products and real customer support, but we understand that price matters. If you found the exact same item for $200 less, please reach out with the link or details. We’d be happy to review it and see what we can do to help, including checking whether a price adjustment is possible.
Reply from Shop Home Med
I’m really sorry to hear that you had a bad experience with our customer service — that’s not the standard we aim for, and we appreciate you bringing it to our attention.
We’d like to make this right. Please reach out to us directly with your order number and a quick note about what went wrong, and we’ll look into it immediately.
Thank you for giving us the chance to improve and fix this for you.
Most comfortable bed & keeps bed sores from developing to a minimum.
Easy to order, arrived sooner than expected and was exactly the mattress what my 94 yr old friend needs to help with not creating bed sores . She was so happy with this much needed gift. Thank you
2 December 2025
Have not received package yet !!!!!
1 December 2025
Reply from Shop Home Med
I took a look at your order details, and your package was delivered on December 5, 2025. Your order was placed on November 28, 2025, which was during the Thanksgiving holiday when our warehouse was closed. Orders placed over the holiday begin processing on the next business day, and we offer a standard 3–5 business day shipping window. Since delivery occurred within that timeframe, it was still within our expected delivery window.
That said, we completely understand how delays around the holidays can feel stressful, and we’re always here to help. If you’re still having trouble locating the package or need anything at all, please reach out to our support team and we’ll take care of you right away.
Excellent service
Working with Tania made the whole process much easier she was so knowledgeable & helpful!
25 November 2025
My first experience with Shop Home Med…
My first experience with Shop Home Med was excellent. They made buying so easy, and my order arrived quickly. I am thoroughly impressed and would highly recommend them to others.
24 September 2025
Unprompted review
Horrible payed for faster delivery and…
Horrible payed for faster delivery and that didn’t happen . 14 dollars was refunded while the package sits in NJ . Horrible service and company
24 November 2025
Helpful ordering, incorrect shipping
Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest shipping (via Shop) and told them I needed it for Disney.
24 November 2025
Geri-chair
I had to call and change the delivery address for my order and it was taken care of immediately. I ordered a Geri-chair, which will be delivered and set up on Friday of this week.
25 November 2025
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