Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more
We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce,... See more
Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Asse... See more
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Mobility Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
275 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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very easy to order and we are loving…
very easy to order and we are loving the new mattress. thank you
9 January 2026
Reply from Shop Home Med
Please note the bed package ships in 3 packages. The mattress will be arriving via FedEx
You were helpful and kept your word.
8 January 2026
Beware!
Beware of doing business with this company. They post all over the website that they have a 30 day return policy so if you are buying mobility devices or products that you are unsure will work for you, you feel comfortable spending the money knowing that you can make the return. I spent $2000 on a transfer device that would not fit close enough to my wheelchair to work, when I went to return it they said it was a 25% restocking fee! That’s $500! Plus I have to spend the money on shipping this huge box back. When it’s all said and done I’d be at a $700 loss on a product they said was returnable within 30 days. They have to know that the common expectation when they say that is that you get a full refund. This is so deceptive. Watch out!
5 January 2026
Reply from Shop Home Med
We’re truly sorry to hear about your experience and understand how frustrating this situation feels—especially with a large, expensive mobility product.
We do want to clarify, transparently, that while we do offer a 30-day return window, certain items such as mobility and transfer equipment are subject to a restocking fee, which is clearly outlined in our return policy. These products are often bulky, costly to ship, and cannot always be resold as new once opened or assembled, which is why the fee applies.
That said, we never intend for our policies to feel deceptive, and we regret that this was not the expectation you had when placing your order. We strongly encourage customers to reach out to our support team before purchasing large mobility equipment so we can help confirm fit, compatibility, and placement to avoid situations like this.
Broken part was not under warranty even…
Broken part was not under warranty even though the machine was less than 3 months old.I noticed a caster was broken inquired on replacement and was told that item was not under warrantee I had to purchased a set for $ 134 .00 item was purchased December 2025.
7 January 2026
Reply from Shop Home Med
Thank you for sharing your concern. We understand how disappointing it can be when a product issue occurs so soon after purchase.
Can you please provide more information about what the issue was so we can better understand and assist?
Reply from Shop Home Med
Can you please provide a bit more information about the issue you experienced so we can look into it further?
Responsive, reachable, and caring
Shop Home Med is responsive, dependable, courteous, and caring. They provide informative updates, open communication, and prompt processing of orders.
8 January 2026
I'm a repeat customer of Shop Home Med
I'm a repeat customer of Shop Home Med, and my satisfaction with their extensive range of medical equipment and supplies has been consistently great. I plan to continue ordering from them in the future.
7 January 2026
The representative was very helpful and…
The representative was very helpful and answered all my questions and needs to my granddaughter growing age and special needs. Her recommendation made my purchase so easy.. I thank you 😊
5 January 2026
Great website
Great website. Good, quality selection. Waiting on delivery. Will return to write how that goes. So far, seller doing a GREAT job!
5 January 2026
You were way off on your delivery time…
You were way off on your delivery time estimate
22 December 2025
Reply from Shop Home Med
Hi there — we’re sorry the delivery estimate did not match the actual delivery timeframe. We understand how frustrating that is, especially when you're planning around an important delivery. Our team is reviewing what happened and we’d like to help make it right. Please contact us directly with your order number so we can look into your shipment and assist right away.
Even though the wheelchairs wheels were…
Even though the wheelchairs wheels were unavailable for a short while, I appreciated the updates about shipping but especially the low cost of obtaining the wheels. It made my life a great deal easier.
17 December 2025
The customer service is terrible and…
The customer service is terrible and they didn't delivery the $1999 item that I paid and extra $347 for overnight shipping on time. The package go flagged by UPS as medical hazard and they didn't do anything about it. This product was urgently needed for my 85 year old mother who was coming home from the hospital after loosing the ability to walk. Dulce was unable to provide customer support.
24 December 2025
Unprompted review
Reply from Shop Home Med
Hi there — thank you for sharing your feedback. We’re very sorry for the frustration this situation has caused, especially given how urgently this item was needed for your mother after her hospital discharge.
We’d like to clarify that our team has been actively working with you on this shipment prior to this review being posted. The delay was caused by UPS temporarily flagging the package as a “medical hazard,” which resulted in the carrier holding the shipment outside of our control. The order was shipped within the appropriate delivery window using the expedited service selected.
That said, we understand how upsetting this experience has been, and we regret that it has caused additional stress during an already difficult time. Our team continues to work directly with you to resolve this as quickly as possible, including coordinating with the carrier and reviewing appropriate next steps.
We appreciate your patience as we work toward a resolution and thank you for allowing us the opportunity to address this.
Highly satisfied
The shower curtain fits down into chair creating a water damn to prevent leaking onto floor.
18 December 2025
website was easy to navigate
The website was easy to navigate,, I purchased a fully electric hospital bed, It arrived in time for Christmas,, had a couple of situations where I called to get instructions on putting the bed together and each time someone was there to help answer questions and help me with putting bed together
Bed is great quality
I will definitely buy from Shop Home Med again
22 December 2025
Reply from Shop Home Med
Your order was placed on the 20th and shipped today, the 22nd. This is well within our stated shipping timelines and policies.
I enjoy these footwear I Relaxing 😌 footwear bought.
I enjoy these footwear I bought.
15 December 2025
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