Game Lab Reviews 

Absolute scam artists - late by months still not arrived chased loads of times. They will claim to look into it by asking for your details and checking in with tracker but just a cope out for not doing anything. Don’t believe the lies. No offer of replacement, no care, will pretend to be concerned and ask you for details for them to follow up despite sending same message several times. SCAM BEWARE - AVOID

Scam , broken with in 2 days , disgusting customer service they dnt help , still waiting for a refund since November,,,, honestly dnt waste ur money !!!!!

I have received my 2 consoles. I wanted them for the old Pokemon games I played as a kid. They are on the console and I have been playing yellow for about 4 hours. It's so sweet to have a screen you can see.
I had a bit longer than normal shipping wait. It took 7 weeks to get them. I checked in at 4 weeks and customer service assured me they were on the way. And are sending me a case for each for my long wait. I didn't ask or anything I was just curious about delivery. I have not got the cases yet but I'm sure they will come.
Things / life happen. Since customer service was so responsive and willing to help I cannot be anything other than completely satisfied.

i loooooooooove love gaming heheheh my mummy calls me gamer kiki pwease send me fweee games jk lol im sad my gf gamer left me

Haven't had an update for my order from the 28th of Feb tried using the website contact form doesn't recognise the order number tried contacting through Facebook Messenger with no response will initiate a refund through my bank Don't use them

They failed to deliver my christmas order placed first week of December, "guaranteed" delivery before christmas. I sent SO many emails, all of which they totally ignored. No tracking info, stuck on the same being processed screen. Finally got a reply in February saying it had been delivered 30th December! I found the unopened package (I wasn't sure what it was so it got put to the side) and now they are ignoring my emails yet again, three so far and refusing to provide a shipping label to cover the return! They are the worst company I have ever dealt with, utter scammers.

Ordered a console early Feb 2026 on priority shipping with shipping protection. Get informed by Luke Harrison (the only guy that works there?) that it's being investigated why it's not arrived end of February. Chase up twice afterwards to no response.

To Whom It May Concern,

I am writing once again regarding my order placed on January 27, 2026, for one handheld console, which included the purchase of shipping protection specifically intended to protect against loss, delay, or other delivery issues.

Following my purchase, I was issued a tracking number through Yun Express indicating that a shipping label had been created. However, it has now been over 30 business days since my order was placed—double the 15 business day delivery timeframe stated on your website.

Since the original delivery window expired, I have attempted to resolve this matter in good faith by contacting Stephanie at GameLab Customer Support and support@gamelabusa approximately four times per week. To date, I have received only two generic responses indicating that you would contact your shipping partner and that I would not be “left in the dark.” Unfortunately, no meaningful update, shipment confirmation, replacement, or refund has been provided.

At this point, your company has accepted payment but has failed to deliver the purchased product, provide verifiable tracking updates, or offer an appropriate remedy such as a replacement shipment or refund despite the shipping protection that was purchased.

Please be advised that these circumstances may constitute violations of U.S. consumer protection and commerce regulations, including but not limited to:
• Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), which requires sellers to ship merchandise within the timeframe advertised or provide prompt notice and refund options if delays occur.
• Potential unfair or deceptive acts or practices under Section 5 of the Federal Trade Commission Act (15 U.S.C. §45).
• Possible violations of state-level deceptive trade practices statutes, which prohibit accepting payment without the ability or intention to fulfill the order within the represented timeframe.

If this matter is not resolved promptly, I am prepared to escalate this issue by filing formal complaints with:
• The Better Business Bureau
• The Federal Trade Commission
• The Florida Office of the Attorney General
• My financial institution for a chargeback due to non-delivery of goods

Additionally, I will consider pursuing further remedies available under applicable consumer protection laws.

I am providing your company one final opportunity to resolve this matter. Within 5 business days of receiving this message, I expect one of the following:
1. Verified shipment confirmation with accurate tracking showing the item is in transit, or
2. Immediate shipment of a replacement console with expedited tracking, or
3. A full refund of the purchase price and shipping protection.

Failure to resolve this matter within the stated timeframe will leave me no option but to proceed with the formal complaints and legal actions referenced above.

I look forward to your prompt response and resolution.

Update: I am working with someone from this company to help resolve my issue through Facebook messenger. I was told due to a delay in shipping caused a new tracking number to be made after 27 business days. At least the tracking has been getting updated. Moving this from a 1 to a 2 until the shipment is complete.

Ordered on the 03/02/2026, still not received over a month later. Seems like a scam to me

Have sent countless emails for a tracking update and have gotten zero response. It’s been 6 weeks at this point and I don’t anticipate getting my product.

DON’T ORDER!!!

Update: Ironically my order was delivered today. It was placed on 1/26/25 so nearly 6 and a half weeks later. Really not that big of an issue. If I was updated on this I wouldn’t have ever complained. Looks like the problem is with customer service and not the product itself. Happy it’s here, but not happy how I never got a response back from anyone.

2nd review to see if I get a new response:
(A full month after purchasing without receiving items)
To the customer service "team" Luke and whatever the female's name is,
I have reached out many times with my order number and you've given the same lame ass response to each one about being bogged down with orders and that orders are behind and back logged.
Where the hell are the products I've purchased?
Tracking hasn't changed since I ordered the systems.
What the absolute hell is going on in your "company" that you can't fulfill orders and have them shipped in the timeframe you list on the purchase & payment page?
Especially since the items being shipped out aren't made by Gamelab?
Why are y'all lying to customers like this?
Aren't all the negative reviews a sign that you just aren't cut out for being in business?
When is the tracking going to update?
Are you just pocketing 90% of the money from orders made and not shipping the items?
Are you ordering them from temu or ali express and not being honest about it?
Is the tracking even real?
And I stfg if you send me the same copy/paste response I'll drop from laughter.
Give us a real response, not the same shit posted to everyone's review.

You are not doing "everything we can to improve our services" otherwise there wouldn't be a dozen new 1★ reviews daily.

{03/12/26}
Of course the standard AI copy/paste response was posted as a reply.
You could literally shit on these folks desk and they'd still use that same copy/paste reply.
Factually the worst business ever created.

This company would get zero stars if possible. Placed an order on the 24th of January. No console and refuse to reply to the many Emails I have sent. Avoid this company at all costs!

1 star is even to much.

i orderd the 11th of february, and still we didnt receive anything... also the customer support is shit the same message sorry the shipment is on his way we update the ur order as soon as possible. still no updates what so ever. horrible company.

Well the device itself is alright. Not a fancy quality and what you pay for is the sd card and its content and not the console (you can pick them up blank for like £20 online).
The biggest negative is the shipping. First time it took about 1-2 months to arrive.
One broke after barely any use so after a long wait getting answers from costumer service, they decided to send me a new one. That's about 2 months ago now and still just says label created. Would say customer service is pretty poor. They will answer in ok time but just completely useless answers with no result. Still wonder if I will ever get the replacement 🤷‍♀️

Made my order nearly 3 weeks ago and still haven’t received anything or been given any update since. Asked for an update 4 days ago to Luke and no response. Will be requesting a refund if I haven’t heard anything by tomorrow.

Placed an order Feb 6th, still havent received the item over a month ago despite 7-15 day shipping time, tracking hasnt updated since Feb 7th. No responses on any emails given on website. Contacted on Facebook to which they requested my order number about a week ago which I gave straight away and not a response. Seems they've replied to everyone's complaint by saying get In touch with your order number but hows that possible when they dont respond

My order is US743315. I have been waiting for more than a month now to get the consoles I have bought. It says information received January 30th. Then nothing else since then. I payed extra for express shipping. How is it taking this long.

I ordered this over a month ago, if there’s a lead time or issues shipping they should say that. I find it frustrating that my shipment hasn’t even reached the shipper yet. I would love to leave a nice review of the product but I haven’t even gotten it yet.

They don’t care about warranty claims.

I ordered two, the one my wife uses has a defective screen. But they deny any form of warranty.

The console was in perfect condition, huge selection of games. It's easy to play and kept me busy for hours. Customer service is fantastic, they're fast to reply and very happy. I would recommend to anyone who loves old school gaming.