Game Lab Reviews 

Ordered 12 days ago and paid for express shipping. The item has gone no where, not dispatched at all. I sent them an enquiry on there website and have had no replies. Ill be surprised if I even get the item.

Ordered on FEB 15 and only Mar 20 did i get an update saying the carrier finally got it to start shipping to me. website still says 7-15 business days after order. Finally got the item Mar 30. The device itself is great the time of shipping and whatnot awful

This company is a scam. My order was placed on 2/16/2026. I’ve emailed so many times and I get a generic response from “Stephanie” about how my order is on the way and I will be updated as soon as possible. Today on 3/19/2026 I get an update that my order arrived to the China distribution center. I live in the US so it would be at least another week before anything even arrives. And that’s being generous! I don’t even believe my order exists at this point. I’ve already requested my money back from the bank. It seems like after I notified them of this, my order magically started updating. They have missed the time frame by over 2 weeks by now and there’s no reason why. This company is scam. Please save yourself the trouble and don’t order from them.

I purchased one of their game emulators game emulators and I haven’t received it yet. I reached out to them and they said that they’d reach out to the shipping company and see what the delay was and that they’d update the shipment tracking shortly afterward. I am still yet to receive an update and it’s been almost a month since I ordered the product. They make you pay for shipping and yet they can’t tell you when your product will arrive or if there is even anything being shipped to you. They failed to confirm whether or not they had shipped me anything and all they did was apologize for the delay and couldn’t tell me where my product was getting held up. Overall it’s been a really poor experience and I haven’t received help from the company. 0/10 I would not recommend to anybody.

I ordered 2x Crimson greed consoles December 9th, I was told I would have them in time for Christmas. I got them 2nd January both turned up without Micro SD's meaning they can't be used.

I've spoken to several members of the team over email which they all end up not responding after the 2nd reply. I've sent pictures of the order, was made to send a video to prove the Sd port are really empty and still nothing.

Absolutely ridiculous! They were Christmas presents and it's March.

Don't order from Game Lab.

Would give no stars if possible. Been waiting 3 week and still no further update other than ‘label created’. Will be reporting to the authorities as this is definitely a scam. When I asked for a refund I’ve been ghosted. Fraudulent company that shouldn’t be allowed to exist. Save your money.

Ordered 31/12/2025 and still waiting. Avoid this company like the plague. This person does not respond. Do your research before purchasing from this seller. I wish I did.

Absolute dogshit of a company. Got dragged in to the Instagram advert that seemed legit. So, so wrong. Dont even bother placing a order through this company, you'll be very lucky to receive your order. I waited 4 weeks before claiming my money back through my bank. The only response I got in those 4 weeks was from the mysterious and elusive Luke Harrison, who I can imagine is singlehandedly opening complaints and then proceeding to delete said complaints as his full time weekly employment. STAY AWAY FROM GAMELAB!!! At least D1ck Turpin wore a mask.

Even though the time of receiving the product was longer than expected, Stephanie stepped up with professionalism and excellent service for the consoles to finally reach their destination. The console is amazing and nostalgic. I’m so happy with my purchase. God bless.

Beware – Order Not Delivered

I placed an order with Gamelab UK on 20th February 2026 (Order #NUK1170) totaling £74.99. Three weeks later, I still haven’t received the products, and the tracking information they provided doesn’t work.

I’ve tried contacting them multiple times via email, but they have not responded. Based on my experience and reading other reviews, I cannot recommend this company. I am now forced to escalate the matter with my credit card provider as a potential fraudulent transaction.

Paid for expedited shipping, and it's been just about a month...and nothing . Worst customer service; inconsistent, incompetent and they lie.

Ordered mine in mid February. Last update was February 21st saying shipping information received. No update since then. This Luke guy seems to be the only one there. It's been longer than the priority shipping. Wish I would have read these reviews before ordering. Seen several of these advertised by other companies and hoped that this one was legit. I feel I might be wrong.

DO NOT ORDER FROM THIS COMPANY.
I wish I had seen the reviews before I ordered. I ordered on 2/12/2026 and received a shipping notification on 2/13/2026. After weeks of no movement or updates I sent an email to support on 2/26/2026 asking about order updates. I was told that the packages had been shipped and due to an influx of orders there were delays. There was still no movement. I emailed again on 3/6/2026 asking about another update and was told and I quote “your package is with the courier and on its way. The tracking should update shortly as it progresses through the system.” After another 4 days I requested a refund at that point due to the items clearly not being shipped. I was told that they can’t process a refund while the items are in transit and I was sent a shipping update. All it was was the same information as the previous tracking but with 3/12/2026 staying shipment information received rather than the original date of 2/13/2026. Don’t waste your money or time.

I would rate zero. DO NOT ORDER FROM HERE THIS IS A SCAM!!!!! I ordered Feb. 4 was told it'll be here Feb. 13 it's now March 14th with no product, no way of tracking, and the same spam email saying "it's on the way to you" I just disputed with my bank, again; DO NOT ORDER FROM THESE SCAMMERS!!!

Great piece of tech, easy and works straight out the box. Highly recommend

Update from previous review. Ordered at end of January. Still nothing. Have requested a refund multiple times now as ordered for a long flight over a month ago and still nothing, even though I paid for express delivery. Have had responses ensuring that it was on the way. still nothing. Today I had an update saying tracking details have been updated, entered the tracking details and 'cannot be found'. Have told them that I want a refund and if they do arrive (which I highly doubt), to send a return delivery sticker and I'll send them back unopened as they've long missed the delivery window they guaranteed as I don't want it any more.No response still. Have initiated a charge back with my bank and will be reporting to trading standards..insane they are doing this and still able to release new products with he same delivery guarantees..

Don't use this company.

Ordered the product on 20/01/2026 and still recieved nothing after being told it was 15 business days fast shipping to the UK. I have emailed countless times and been assured it is being looked into. I then recieved two further copy and pasted emails to teo separate queries.

Finally today I recieved a shipping update with different tracking numbers which show "Order cannot be found". This is now the case for both original tracking number and new tracking number. This company is a SCAM. I can't wait for another copy and pasted response to this review.

AVOID AVOID AVOID.

Place an order over a month ago with zero updates. Based on other reviews this seems common place for them. I am going to pursue cancelling my order. I would not recommend.

Ordered 8th February. Tracking was awful before. Got an email today to say that there has been an update on my shipment. Entered order number and email on their site and it says no order found. Website states 10-15 business days for delivery. It's been almost 25 and I can't even get an update. I'll be doing a chargeback through my bank. Ordered a similar product from Amazon and it arrived in 2 days. Save your money. Do not order from this company.