Game Lab Reviews 

do not order anything from this site.
I ordered mine at the start of February with a "guarantee" it will be delivered within 11 days.

The reviews on their site are fake, the company takes no accountability for their orders and blame the postage system. My order still says that the info is being processed. This site is a scam. Please consider ordering this product from Amazon. Do research and understand this product is a copy with a gamelab logo slapped on it. Biggest scam ever. I am genuinely shocked how they haven't been investigated.

Still waiting for my for mine a month later. Horrible communication on behalf of the company. Working on a refund currently. BS company. Very unhappy.

I dont know who's running this company but you need to seriously look at the leadership.

First we changed our address because we moved before the product that was ordered over 2 months ago hasnt been received, let alone shipped. There has been zero email communication on delays. Fast forward and the address was never changed. Its being delivered to our old address which is several hours away. When running a company the customer experience and setting expectations are your focus. You seem to be focusing on the vitality and collecting money. You deserve this poor review and can hopefully learn from it.

Second you use a shipping company called GoFo which no one who's doing legit business uses. Ship directly with UPS or FedEx especially that you charge a premium on the product. Had a poor experience with them too because they cant switch the address either.

Your logistics are a nightmare figure it out.

I would not waste your time with this company. Based on my experience and all the bad reviews on here looks like there customer service just does not exist and they never seem to deliver.

I ordered my device on March 3rd it’s now March 27th and it hasn’t even moved it’s a bit of a joke and not how a company should work, I have contacted by various ways and either receive no response or very little response I just want to know the delivery status of my parcel and when it will arrive, my brother has received one from this company but it took a month he said it would take a month but nearly a month with no tracking a bit of a joke, I just want my console and a response, I got a text message from my bank this morning 23rd April saying the chargeback had been successful, I mean I’d still would of rather of had the product but nearly 2 months and no movement was a bit of a pisstake, and the sporadic messages as well it’s like they have no customer service, wish they had a phone number where you could just call to a human, I have no bought one elsewhere

Ordered it at the begining of the month. Still not been delivered or any tracking information. I have contacted the company a week a go and still not heard anything back. Starting to wonder if it's a scam.
9/4/26 update
Still not received. Customer services take days to reply and blame it on and increase of orders and the tracking information will be updated but it has not been. Can not locate order and customer services have not replied to me in 6 days.
Do not order from them it's a scam I will be requesting a refund.

Never write reviews but this one is needed. What ever you do, DO NOT BUY FROM THIS SCAMPANY!!!!

Order never arrived, non existent support, zero tracking, bouncing emails and the list can go on.

This company is trash and are just selling knock off handhelds anyway.

After over a month of no movement and persistent emails I have still not received any actual response. They are quick to respond with a generic message saying it will be shipped out but have refused to refund my order. If I could give a negative rating I would. Absolutely do not buy from this company!

Avoid. My console finally arrived broken and trying to get it fixed is an exhausting process of sending videos and then sending them again.

I was asked if I wanted a refund, or a new product. I asked for more details, but was asked for more videos and now nothing. Silence. My emails are more failing to be delivered.

I've come to the conclusion my money is gone.

I'm housebound and this was going to help me get by, but it hasn't. Nothing but stress.

A dishonest and fraudulent company.

I had recently ordered a Retronova console from this brand. The value was taken from my account but i have not received any conffirmation e-mail. I tried to reach the mail address previously available but i had no response. I am affraid I was catfished from the "brand"

Initially I tought I miswrote my e-mail address but now I am really not sure about that....

Even the website is different from yesterday and from which I have ordered the console...sketchy...

The website is different every day, even twice a day...the last one i've seen about 10 hours ago had just disappeared....

At first I was excited about the console but after just 45 days of using it one of the buttons broke. I reached out to their customer service and at first they were very responsive- they asked me to send a video detailing the issue. They confirmed they got the video and it was sent to their team to determine next steps. They have been completely silent since then - it's been almost 2 months since their last response. Despite multiple follow-up emails they have stopped responding. I'm extra frustrated because I purchased their warranty. Absolutely terrible experience and a waste of money. I can't find them on the BBB to report them. I just want my money back at this point.

I ordered 2 consoles and paid priority shipping thinking my order would be handled accordingly and shipped asap and here I am a month later with no update on the item being shipped.
Customer service is no help, they told me they would look into it and never got back to me.
I am truly disappointed, terrible communication. I’d be understanding if they informed me they were backed up but completely unresponsive is unacceptable.
The service has been terrible.
Lord knows if I’ll ever get my order.

Still waiting for my order think never gonna arrive I’ll say definitely don’t order from these like throwing your money away sent many emails had one reply but no luck AVOID

I placed an order in the middle of February. The website said delivery was roughly 15 days. Once the 15 days had passed, I tried tracking my order and it told me nothing. I then began emailing the company for order updates and now I have asked for a full refund as I still haven’t received my order, but the company has yet to respond to any of my emails.

DO NOT ORDER FROM THIS COMPANY!! I ordered three items from them on March 3 2026. I received a tracking that read “CA-US”. Here we are three plus weeks later and still no package or update on the shipping. I emailed the team which the email address is showing “address not found”. Tried reaching out through their Instagram page and was told to “rest assured, it’s on its way” with no further update or response. I trusted their product video and comments section which was a rookie mistake on my end. Find another company and spare yourself the HEADACHE!!

AVOID!!! Ordered product end of February and still nothing. Tried to contact them via email, which bounced straight back as undeliverable, despite the confirmation email saying it COULD be replied too. Then submitted an online form for them to get in touch with me, and got nothing. I have had to go through my bank to contest the transaction in order to get a refund. Shameful

Terrible customer service. Took forever to reply about order that I have not received shipping order for, 2 weeks after order. And deleted my comments on their posts instead of addressing issues. I’d buy from eBay instead

If I could score a zero I would.

Ordered on the 28-1-26 and still not arrived

Communication with the company is just as slow as they are at for filling their orders

No real apologies from the company. It’s now march 21st and I paid extra for fast delivery

All Luke says on customer support is that they are looking into it.

No offer of a replacement or a refund

I had to go to my credit card and open a dispute to get my money back

Honestly this is a bogus company do not buy from them as it seems very unlikely that you will get the product you ordered and paid for

FULL TRUTHFUL Review from Order to Play:

Read before buying.

Looked great on YouTube and website, so ordered myself a Red console with 30K game option on 9th Feb 26. Until I ordered I was unaware of extra charges for warranty and delivery protection. I may of pressed these options by accident but I doubt it as I never go for warranty or anything. So check your order because buying.

Started getting worried I was scammed as online stated 7 working days for delivery but in FAQ/T&C after some digging it’s not guaranteed. Tracking system was ‘bugged’ and I believe non existent as even after the item was delivered my tracking is still saying in transit or does not exist. Something I got in contact about a few times.

Delivery took 6 weeks and continuous chasing, to the point where I was offered a free protective case on 07/03/26. (as of 21/03/26 still waiting for this to arrive)

Salesman named Luke was somewhat helpful and I can’t say no to a free item, but I feel there’s a theme with GameLabs where delivery and contact is an issue. This needs to be looked at internally as Trust Pilot reviews at 1 Star across the board all have a similar feel.. long delivery, no tracking but item arrived is fun. A different feel to reviews on their site.

I sent an email chasing a refund as it was suspicious, on 20/03/26 and Sod’s Law Console arrived an hr later, but I was grateful and retracted my request for refund. Still awaiting case.

In terms of the console it’s great and exactly what I was after in terms of nostalgia. However I noticed 2 things. First a bit petty maybe but the console has 25K games not 30K as advertised. Secondly the same consoles I can see are on Amazon or other sites for a cheaper price. GameLabs are hoping people see the ads, see the ‘amazing reduced discount’ from £88, trust the company must offer something more and go for it. But in reality it just opened more questions..
- are they just buying from Temu and Amazon then adding they’re packaging and sending it out? If so why the delay in delivery
- What’s with the delivery protection? Tracking never worked and the packaging was basic.
- 5 year warranty? Imagine that process of claiming that.

However the console is fun, and my son loves it to the point of asking for one himself. Of which now I did some research to see if there was a better way of purchasing one. Of course there is.

Overall I’m glad I did my research after receiving the console as I won’t be buying from GameLabs again. Instead I will go for the same item at a cheaper price online which I presume is what they did before re packaging it like everyone else.

Sorry not sorry to GameLabs for this review, some sort of a professional pedestal has been built to stand out from others but in realty there’s a scam element. 5 yr warranty I doubt exists, and delivery protection from my experience is 100% fake. Just another way of shifting profits

2 stars is fair, product someone else has created is fun, however the purchase experience, missing 5K games and from my point of view fake extras just ruined the overall package.

I suppose this will not be posted to the website and be discarded but I hope the team behind GameLabs takes this all onboard to improve their system for future buyers. It’s not about chasing profits that makes a business successful. It’s the experience and reputation. The money will come with time. Just look at Arc Raiders vs COD in 2026