Game Lab Reviews 

Absolutely awful company. They sent me a broken console (which took forever to arrive - almost 2 months). I contacted customer service and get the same AI email asking me to send a video of the fault, which I did.
No response for over a week, then I get the same AI email asking for a video when I chased it up. I was told they're "taking my case seriously and it will be reviewed" - Almost 2 months later, nothing. Still chasing and getting the same AI response.

Also, they market themselves as a UK company, but it's all just cheap chinese rubbish

Worst company ever. Talk about good customer service but it’s a lie. This company and their product is a joke. Avoid at all costs.

Wish id of read these reviews before placing my order, friend at work recommended this system to me.
Orderd 2 on the 11.02.26 with fast shipping, still waiting... tracking non existent. Extremely disappointed. Should of just had a next day one off amazon. Must be coming from China not a UK supplier.

Ordered over a month ago and it hasn't even shipped yet! Don't buy its a rip off!

AVOID AVOID AVOID if your reading this its propbably too late and you have issues. Consoles delevered very late. one console has a faulty screen and faulty speakers wife reached out to support and has been passed from piller to post with no outcome. they even tried blaming the missaligned pixels on retro games not the console its self. pathetic DO NOT ORDER off theese people you will will get no where if there is a fault 3 moths on and still no resouloution

I ordered two consoles. One of them stopped working only days after starting using it. I contacted them through all their email addresses without any response.

Ordered on 6th Feb and paid for express delivery within 10 business days. Item has never arrived and communication from gamelab has been poor would never order from these again and I'm going through the process to get my money back through the bank DO NOT USE

Avoid this company! They took my money about a month ago and I have still not received any communication as to when to expect the shipment. The only response I have received from the company was to an earlier review on Trust pilot apologising and asking for more details. I provided the requested details and have still not received any communication from them since. None of the email addresses seem to work, as any email to them comes back as unable to deliver.

Do not buy from here scammers take your money and send nothing ignore you when asked for refund AVOID AVOID AVOID

Its been a month since I've heard anything about my package. I keep getting the same response when I send an email. Basically telling me to just wait and its on its way.

Sent me faulty device with broken pixels, exchanged some emails with them saying to take out sd then after reset blabla, did everything then they completely ignored me. I sent 8-10 emails after? They ignored all. AVOID. Very disappointed. I had even contacted them the same day i got the item. Company is a joke.

- so now they have responded me to below on here asking me to provide details 😆 iv already contacted you 20+ times. You responded here to make it look like you are actually trying to resolve it when in reality you dont care and ignore ALL forms of contact when things dont work out. Im Not interested now, will cut my losses as iv invested more time then needed and got no where and iv sent the order numbers to you on every email and videos. I just hope my review prevents other people making the same mistake i did by purchasing from yourselves.

Ordered a game console on 10th feb, dispatched 11th feb and was told 3-10 business days for delivery. Item has not arrived. Tried contacting company on the number on their website which doesn’t exist and also emailed but no response. Wish I had read reviews before ordering! Stay clear, £45 down the drain!

Took about a month to arrive, seems to work ok, haven’t had the chance to play on it much yet, due to a small child taking up my time 😅

It is a bit glitchy at times, won’t turn off properly or randomly turns itself on, which lowers the battery quicker than it should do, but a good range of games, easy to favourite too and to play, will hopefully be a treasured piece of tech that lasts for years to come 🤞🏻🤞🏻

I ordered consoles on 8th of Feb and still haven’t received them. I paid for priority postage and still haven’t received them. Had one email back but with no resolve or date I will receive product. I too feel like this is a scam. I brought for family holiday and now won’t receive on time. Don’t buy from this site

I thought i’d write an update since my last one star review. Despite placing the order with express delivery on the 2nd feb still no refund. Terrible service. I’ve now initiated a chargeback request through my bank. This company should be shut down.

Haven't received my package order number US744635...
Bought on February 7th and nothing Yet

Placed an order a week ago, was promised 1-3 days of “processing” before shipment but still have not received a single notification about its status (not shipped still). Also tried emailing countless times and they just don’t respond, their responses under all these reviews say to email them but that clearly doesn’t work.

Anyone reading this please call the Better Business Bureau and get them shut down. They keep repeating lies and never send you the items you ordered. If enough people call they will get shut down. Scam company!!! I don't know how they are allowed to operate still.

Superb customer service from start to finish. Great quality product. Would highly recommend. Friendly and helpful. Special mention to Luke who’s customer service was amazing

It's amazing the depth of deception with this company. First, with the social media videos, and then website. You'll notice there is no number to call because they are not actually in the US or UK like they claim. You have an email option, and the replies there are late, vague or non-existent. I have reached the max on my set delivery date window, and the website tracking info is useless, hasn't updated in two weeks. You'll notice the same generic answer on this site for complaints as well,

"Hi,
We sincerely apologize for the inconvenience. Your feedback is valuable, and we are actively working to improve our service and prevent these issues moving forward. Please contact us with your order number and the email used at checkout, so we can check the status and assist you as quickly as possible.

Customer Support Team"

Not an ounce of sincerity or desire to help. And on cue, they sent the exact response to me that everyone gets (see below). And to top it off, I get an email advertising their bew console with more lies:
"Free shipping, aesthetic packaging and 24/7 support"
"Fully trackable shipping + optional protection"

And I got an email offering a free protective case for my inconvenience.