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TXU Energy Reviews 2,709

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TrustScore 4.5 out of 5

4.7

Electric Utility Company
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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding, especially when dealing with billing or service issues. Many appreciate the exceptional customer service, highlighting quick and efficient assistance, and the ability to speak with knowledgeable representatives who provide valuable information and support during difficult times. People often mention feeling respected and that their concerns are heard and addressed with care. However, some people were dissatisfied with the pricing, finding their bills unexpectedly high or experiencing significant increases without clear justification. A few other people also felt that the company made it difficult to resolve issues, particularly regarding payment discrepancies or when trying to switch providers, and some reported negative impacts on their credit scores.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise several agents for being... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being helpful, understanding,... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Payment

Users describe positive interactions with payment, often highlighting the helpfulness of customer service in... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with TXU literally for decades. I like that when I call with a concern, I can talk with a real person who is knowledgeable and professional (such as Kathya G. today). They always resolve... See more

Rated 5 out of 5 stars

I'm just starting my experience with TXU but so far so good! Being able to split the deposit made my move a bit smoother which was greatly appreciated! My move day changed suddenly just days before my... See more

Rated 5 out of 5 stars

I chatted with rep Angel Emmanuel today. Completely understood my situation & my family and took amazing and quick action. Awesome rep with great customer service skills, even provided me extra valuab... See more

Rated 5 out of 5 stars

I had to have a dental procedure done that unexpectedly cost a lot more than I was told, which I had to use the funds for my electric bill for. Representative Kathya G. really eased my families' worri... See more

Company details

  1. Electric Utility Company
  2. Green Energy Supplier
  3. Solar Energy Company

About TXU Energy

Written by the company

More Texans choose TXU Energy to power their homes and businesses than any other electricity provider. Our customers count on us for plans that fit the way they live and work and to help them save with straightforward, price-protected rates. We’ll also help you use less electricity with our tips and tools, 24/7 service and support, bill assistance and more.

Plans That Fit Your Life
 Our plans are designed to provide relief when you need it most. From free nights to solar buyback to cash-back plans, we’ll help you pick a plan that fits your lifestyle based on how you use energy. And you’ll never have to worry about hidden fees or fluctuating pricing.

Total Satisfaction Guarantee
 Choose your plan with confidence, knowing you can test drive it for 60 days. If it’s not the right fit, we’ll help you find one that is – or you can switch for free.*

Mobile App
 The TXU Energy app is the easiest way to see how and when you’re using electricity so you can make changes to save, set up helpful alerts, view and pay your bill and more.

Price Protect Promise
 All our term plans come with our Price Protect Promise, meaning you’re shielded from rising wholesale power prices and unpredictable weather, so you can rest easy all year long.

Tips & Tools
 We’ll help you use less and save more with tips and tools for every season and room in your home.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy Customer

I needed to extend my payment and the service rep could not have been more patient and helpful. I highly recommend TXU.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

customer service

I had a request for a closed account and Kathya G. a customer service specialist did not hesitate to look into it and handle it with absolutely zero push back.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Luis G measure to accommodate me and…

Luis G made sure to accommodate me and help me while going through a rough time and struggling with bills help me come up with a great arrangement and got my services reconnected I love TXU thank you Luis

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Kathya G & Allan C

Kathya G & Allan C. really took the time to make sure they broke everything down for me and helped me understand my bill. Allan helped me find a better plan to suit my needs and Kathya helped me understand a breakdown completely. They are really helpful people and I appreciate their assistance immensely.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Kathya G

Kathya G was the agent who helped me with my issue. She was very knowledgeable and able to help me out. She was courteous and very helpful. She resolved my issue quickly. Thank you Kathya.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Angel V

Angel V. was very helpful and answered my issues completly.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Angel V the chat agent was nothing…

Angel V the chat agent was nothing short of amazing. Thank you for all of your help, myself and family really appreciate you. Your patience was impeccable with all of my questions especially with me being at work. Communication was great and my options definitely fit what I needed. Thank you again

22 July 2025
Unprompted review

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