TXU Energy Reviews 2,709

Honestly, I'm not a 'review person' and truly, in the past few years, customer service has NOT been at its best...But, neither has the world, anyways.. I would say one of the biggest things I learned, and have taught in Customer Service, is to have empathy. No, that doesn't mean take on the next persons issues, but just.. remember just like YOU have a life, outside of work and your profession, so does the next person. Angel Emmanuel was extremely exceptional and had the attitude as if he wanted to be there, provided with the energy to know this through only chat. I can only imagine a phone call would have been just as pleasant and beneficial.

So Angel, since you took the time out of your day and made something that was big for me, seem like not an issue for you, I will take the time out my day to say thank you again! Service workers are not just doctors and teachers, but its the people who literally help us, customers/consumers, and even you, get through our day to day lives and assist in situations where we have no other hope, help or answers.

Always know the difference you make can be the smallest and believe that the kindness you give out will come back to you, in the most unexpected ways. Keep your head up in these trying days and stay grateful for the little things. Great job Angel and whomever trained him know that sometimes people just have "it."

TXU has not really been my FAVORITE company but I CAN say that this is the second person I have came in contact with, last minute, with questions and was met with positivity and the urgency to help with empathy.

Kathya G. was a pleasure to talk to you. She was kind and helped solve my problem.

I prefer chat because I am on the phones all day. Kathaya G helped me with my problem and fixed me right away. Best yet❤️ Thank you!

Very helpful chat agent (Kathya G) who handled my concerns professionally and quickly.

Very helpful chat agent (Kathya G) who took care of my payment professionally and quickly.

I chatted with Angel E and he was very attentive and helpful. I was very polite and professional. He understood my issues and was very understanding to my concerns. He helped me understand usage and helped me with my issues.

He was very quick and efficient . Answered my questions quickly and to where i can understand . Thank you Angel .

Angel E was extremely helpful!

All my concerns were addressed and I was provided with extra information that I didn't ask for but that truly helped.

Thanks again!

I chatting with Rep Angel Emmanuel today. All my questions and concerns were answered quickly and professionally! Very pleasant to speak with also.

I chatted with rep Angel Emmanuel today. Completely understood my situation & my family and took amazing and quick action. Awesome rep with great customer service skills, even provided me extra valuable information for other type of assistance as needed. Thank you Angel for working with heart and making your job outstanding, we are proud customers of TXU Energy because of great people like you that understand our current situations and take quick action. God bless..

Competent, informative and helpful.

I was worked with and given several options. thank you

Predatory billing practices and false advertising.

I enrolled in TXU’s Average Monthly Billing program, which is advertised as a way to “save money” and provide predictable payments. Instead, my bill doubled and TXU hit me with a $1,072 deferred balance on top of my $300+ monthly bills. When I asked how to lower costs, a representative actually told me to set my thermostat to match the outdoor temperature — meaning 100°F inside my Texas home during summer.

To make matters worse, TXU is demanding over $1,000 to exit the program, trapping me in a cycle of increasing charges. Their “save money guaranteed” marketing is flat-out false, and their practices are predatory and unethical.

I have filed a complaint with the Texas Public Utility Commission and strongly urge others to think twice before trusting TXU’s claims.

Diana helped me out on today.She has great customer service and she was very responsive to me when I asked her questions.She was also patient with me and I’m very appreciative of that.

Very fast!and understanding

I have been with TXU literally for decades. I like that when I call with a concern, I can talk with a real person who is knowledgeable and professional (such as Kathya G. today). They always resolve my issue, whether it's regarding billing or a service issue. They've even provided me with resources to help with my bill during hard times.

I can't imagine using any other electric service provider, because they provide so much more than just electric power.

LUIS GUERRERO'S ASSISTANT WAS GREAT AND PROVIDED SOLUTIONS. APPRECIATED!!! 🙌🏿☀🙏🏿ASE'

Kathya was great, she answered all my questions.

I am a new customer and had an issue with our account. I did the online chat and within 5 minutes, I was connected with Angel E. Angel did a great job addressing my concerns and helped resolve my issue within minutes. Great customer service and experience!