Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the service excellent. I love the mattress. I have been having a great night’s sleep. My only negative is I never expected a groove to appear in the mattress after the first night. I wrong... See more
Company replied
Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery. Excellent fan. In current heatwave it dropped bedroom temp from 32... See more
Company replied
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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5cm mattress topper
We wanted a mattress topper they wouldn't break the bank - and this hit the mark. Ordering was straightforward and delivery was as detailed at the time of ordering .
We have been sleeping on the topper now for around 3 weeks and it has made a brilliant difference. I am sleeping much better!!
11 June 2026
Reply from Silentnight
We're so pleased to hear that our mattress topper has made such a brilliant difference to your sleep and that you're resting much better Eluned! It's wonderful to know that it met your expectations for value and that ordering and delivery were straightforward.
Kind regards
Rebecca
Silentnight Brands
The delivery arrived on time and the…
The delivery arrived on time and the delivery men were very helpful
4 June 2026
Reply from Silentnight
We are so pleased to hear that your delivery arrived on time and that our delivery team provided you with excellent service. Thank you for your kind words Shirley!
Kind regards
Rebecca
Silentnight Brands
The quality of the mattresses
The quality of the mattresses, and the way I was kept up to date about the delivery and also the friendly and efficient delivery drivers.
2 June 2026
Reply from Silentnight
We are so pleased to hear you are happy with the quality of your mattresses William. It's also wonderful to know that our delivery updates and friendly drivers met your expectations. Thank you for your kind feedback.
Kind regards
Jenny
Silentnight Brands
Happy customer!
Went on line and selected what we wanted, then went to the part to make sure we selected the right mattress. Which when going through the process pinpointed the mattresses best suited to us, which gave us a choice and narrowed down what was suitable. After choosing the one we wanted by selection and budget, ordering it was easy. It came within a couple of days and the lads delivering it were very helpful. I prepared their route in the house, they took it upstairs to the bedroom, opened it up, made sure we were happy, cleared away the wrapping and took the old mattress away. Brilliant from start to finish, the longest part is deciding which mattress is best for you but once they point you in the right direction everything else is seamless! Very happy thank to all concerned.
9 June 2026
Reply from Silentnight
We are so pleased to hear about your positive experience with us, from the initial selection process to the delivery and setup of your new mattress. It's wonderful to know that our online tools helped you find the perfect fit for your needs and budget. We're especially glad that our delivery team provided such helpful and efficient service, making the entire process seamless for you. Thank you for sharing your kind words; we truly appreciate your feedback Colin.
Silentnight Brands
A very good product that was delivered…
A very good product that was delivered very promptly
8 June 2026
Reply from Silentnight
We appreciate you taking the time to share your feedback. We're happy that the product was very good and that it was delivered very promptly.
Kind regards
Joanne
Silentnight Brands
Fast delivery
9 June 2026
Reply from Silentnight
We appreciate you taking the time to share your feedback.
Easy to order
Easy to order, good range of products and some really great prices. Delivery on time with disposal of old unit AND a free pair of pillows.
9 June 2026
Reply from Silentnight
We're so pleased you found ordering easy and appreciated our product range and prices. It's wonderful to hear that the on-time delivery, old unit disposal, and free pillows added to your positive experience Chris.
Kind regads
Joanne
Silentnight Brands
Bed delivery
Came when expected. Kept informed through out. Delivery smooth. Very happy with service.
1 June 2026
Reply from Silentnight
We are so pleased to hear that your delivery was smooth and that you were kept informed throughout the process. We appreciate your kind words Cathy!
Kind regards
Joanne
Silentnight Brands
Really clear website and ordering…
Really clear website and ordering process.
Quality product.
7 June 2026
Reply from Silentnight
We're so happy to hear you found our website clear and the ordering process smooth. We truly appreciate your positive feedback on our product quality Elaine!
Warm regards
Rebecca
Silentnight Brands
Poor communication poor delivery did…
Poor communication poor delivery did not keep me informed but the topper itself is brilliant shame about lack of customer service and delivery
7 June 2026
Reply from Silentnight
We appreciate your feedback regarding the communication and delivery. We are sorry for the issues you experienced and are reviewing our processes to improve.
Warm regards
Rebecca
Silentnight Brands
Lousy Customer Service
No complaints about speed of delivery, however, the cool pillow I ordered was unusable due to the smell of the product which reminded me of an 'industrial' nature. Silent Night said I should leave it in a well aired room for a time and wipe it with alcohol wipes. It's a brand new product!! Why should I? Clearly 'Customer Service' is merely lip service to Silent Night.
27 May 2026
Reply from Silentnight
We appreciate you sharing your experience with the pillow's odour Mike. We understand your frustration with receiving a new product that requires airing out and cleaning. We are taking your feedback seriously and will review our product quality control and customer service procedures to prevent similar issues in the future.
Warm regards
Silentnight Brands
Mattress is fantastic
Mattress is fantastic. I bought a Firm one. Great quality. Reoccurring Pain in the should gone. Delivery went smoothly. The reminders before delivery were very helpful. I would recommend their service.
30 May 2026
Reply from Silentnight
We are so pleased to hear that our firm mattress has brought you such comfort and relief from your shoulder pain Joanne. It's wonderful to know that the delivery process was smooth and our reminders were helpful. We truly appreciate your recommendation!
Kindest regards
Rebecca
Silentnight Brands
I ordered a tower fan and had this…
I ordered a tower fan and had this redirected to the local evri locker to be informed by evri it was first delayed then 3 days later checked the tracker to be informed it was being returned and no idea why. 2 weeks later and several emails with no response from silentnight. Had to use protection from PayPal to receive a refund. Will not be buying anything else from Silentnight
5 June 2026
Reply from Silentnight
We are truly sorry to hear about the issues you experienced with your tower fan order and the delivery process. We understand your frustration with the lack of communication and the need to involve PayPal for a refund. We appreciate you bringing this to our attention.
Kindest regards
Rebecca
Silentnight Brands
Really easy ordering and delivery men…
Really easy ordering and delivery men were lovely very helpful Mattress is perfect so far have slept well
5 June 2026
Reply from Silentnight
We're so pleased to hear that your ordering experience was easy and that our delivery team was helpful. It's wonderful to know you're sleeping well on your new mattress Karen!
Kind regards
Rebecca
Silentnight Brands
Ordered the pillow,the courier lost it.
Ordered the pillow,the courier lost it.
Rang several times to chase it up.
Another pillow was dispatched,by everi time overall was to long and an inconvenience.
5 June 2026
Reply from Silentnight
We sincerely regret the inconvenience caused by the lost delivery and the delay in receiving your pillow Carol. We are actively reviewing our courier services to prevent such issues.
Kindest regards
Jenny
Silentnight Brands
Reply from Silentnight
Thanks Ian for your kind feedback!
Packed really well and lovely size
28 May 2026
Reply from Silentnight
We appreciate your kind words Jacqueline!
Kind Regards
Jenny
Silentnight Brands
Really comfy mattress topper
Really comfy mattress topper. Helped me sleep on a hard bed.
4 June 2026
Reply from Silentnight
We're so glad our mattress topper helped you sleep comfortably Vicky and thank you for your feedback.
Kind regards
Sarah
Silentnight Brands
Airmax 3400 tower fan excellent
Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery.
Excellent fan. In current heatwave it dropped bedroom temp from 32 down to 26 by leaving it on before going to bed. Leaving on during the night...for an hour at a time using the timer function dropped the temp to 24. Comfortable sleep ...even had to.pull covers on just before getting up.
25 May 2026
Reply from Silentnight
We are so pleased to hear that you love your new fan, and that the Airmax 3400 tower fan has helped you stay cool during the heatwave. It's wonderful to know you're enjoying comfortable sleep! Thank you for sharing your positive experience Ruth.
All the best
Joanne
Silentnight Brands
Reply from Silentnight
We are so glad to hear you are happy with the quality and delivery.
Thank you for takin g the time to feed this back Linda.
Kind regards
Joanne
Silentnight Brands
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