Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the service excellent. I love the mattress. I have been having a great night’s sleep. My only negative is I never expected a groove to appear in the mattress after the first night. I wrong... See more
Company replied
Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery. Excellent fan. In current heatwave it dropped bedroom temp from 32... See more
Company replied
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... See more
Company replied
Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lousy Customer Service
No complaints about speed of delivery, however, the cool pillow I ordered was unusable due to the smell of the product which reminded me of an 'industrial' nature. Silent Night said I should leave it in a well aired room for a time and wipe it with alcohol wipes. It's a brand new product!! Why should I? Clearly 'Customer Service' is merely lip service to Silent Night.
27 May 2026
Reply from Silentnight
We appreciate you sharing your experience with the pillow's odour Mike. We understand your frustration with receiving a new product that requires airing out and cleaning. We are taking your feedback seriously and will review our product quality control and customer service procedures to prevent similar issues in the future.
Warm regards
Silentnight Brands
Mattress is fantastic
Mattress is fantastic. I bought a Firm one. Great quality. Reoccurring Pain in the should gone. Delivery went smoothly. The reminders before delivery were very helpful. I would recommend their service.
30 May 2026
Reply from Silentnight
We are so pleased to hear that our firm mattress has brought you such comfort and relief from your shoulder pain Joanne. It's wonderful to know that the delivery process was smooth and our reminders were helpful. We truly appreciate your recommendation!
Kindest regards
Rebecca
Silentnight Brands
I ordered a tower fan and had this…
I ordered a tower fan and had this redirected to the local evri locker to be informed by evri it was first delayed then 3 days later checked the tracker to be informed it was being returned and no idea why. 2 weeks later and several emails with no response from silentnight. Had to use protection from PayPal to receive a refund. Will not be buying anything else from Silentnight
5 June 2026
Reply from Silentnight
We are truly sorry to hear about the issues you experienced with your tower fan order and the delivery process. We understand your frustration with the lack of communication and the need to involve PayPal for a refund. We appreciate you bringing this to our attention.
Kindest regards
Rebecca
Silentnight Brands
Really easy ordering and delivery men…
Really easy ordering and delivery men were lovely very helpful Mattress is perfect so far have slept well
5 June 2026
Reply from Silentnight
We're so pleased to hear that your ordering experience was easy and that our delivery team was helpful. It's wonderful to know you're sleeping well on your new mattress Karen!
Kind regards
Rebecca
Silentnight Brands
Ordered the pillow,the courier lost it.
Ordered the pillow,the courier lost it.
Rang several times to chase it up.
Another pillow was dispatched,by everi time overall was to long and an inconvenience.
5 June 2026
Reply from Silentnight
We sincerely regret the inconvenience caused by the lost delivery and the delay in receiving your pillow Carol. We are actively reviewing our courier services to prevent such issues.
Kindest regards
Jenny
Silentnight Brands
Reply from Silentnight
Thanks Ian for your kind feedback!
Packed really well and lovely size
28 May 2026
Reply from Silentnight
We appreciate your kind words Jacqueline!
Kind Regards
Jenny
Silentnight Brands
Really comfy mattress topper
Really comfy mattress topper. Helped me sleep on a hard bed.
4 June 2026
Reply from Silentnight
We're so glad our mattress topper helped you sleep comfortably Vicky and thank you for your feedback.
Kind regards
Sarah
Silentnight Brands
Airmax 3400 tower fan excellent
Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery.
Excellent fan. In current heatwave it dropped bedroom temp from 32 down to 26 by leaving it on before going to bed. Leaving on during the night...for an hour at a time using the timer function dropped the temp to 24. Comfortable sleep ...even had to.pull covers on just before getting up.
25 May 2026
Reply from Silentnight
We are so pleased to hear that you love your new fan, and that the Airmax 3400 tower fan has helped you stay cool during the heatwave. It's wonderful to know you're enjoying comfortable sleep! Thank you for sharing your positive experience Ruth.
All the best
Joanne
Silentnight Brands
Reply from Silentnight
We are so glad to hear you are happy with the quality and delivery.
Thank you for takin g the time to feed this back Linda.
Kind regards
Joanne
Silentnight Brands
It took away the heat re menopausal…
It took away the heat re menopausal sweats & extreme weather heat so really so pleased with the cooling blanket.
Thankyou so so much grateful appreciated for the companies superb workmanship in making this cooling blanket.
I will definately buy for my family if they need them.
Kind regards
1 June 2026
Reply from Silentnight
We are so glad to hear our cooling blanket has provided such comfort for you. Your kind words about our workmanship are truly appreciated, and we thank you for considering us for your family.
Kind regards, Louise at Silentnight Brands
Goods received on time and as expected 👍
25 May 2026
Reply from Silentnight
We are so pleased your goods arrived promptly and met your expectations. Thank you for your positive feedback Lorraine,
All the best, Louise at Silentnight Brands
Happy with the product and delivery
Happy with the product and delivery. Only problem was that an essential pack of screws was missing and it proved difficult to obtain replacements, although l eventually did. Staff on phone were very pleasant.
24 May 2026
Reply from Silentnight
We're glad you're happy with the product and delivery. We apologise for the missing screws and any difficulty in sourcing replacements. We'll look in to this further.
Louise at Silentnight Brands
Recently claimed through the guarantee
I recently made a claim under the guarantee because my mattress had a dent in it. To be honest, I wasn't expecting much, but I was pleasantly surprised when I received a response just a week later confirming that a replacement mattress would be sent.
The whole process was straightforward and hassle-free. On the day of delivery, I was given a clear delivery window, the delivery team brought the new mattress upstairs, and they also took away the old one.
The service from Silentnight was excellent from start to finish. I was genuinely impressed and would have no hesitation in purchasing from Silentnight again in the future.
19 June 2026
Unprompted review
Reply from Silentnight
We are so pleased to hear about your positive experience with our guarantee process and delivery service. It's wonderful to know we could resolve the issue efficiently and that you would consider purchasing from us again. Thank you for your kind words!
Louise, Silentnight Brands
Best pillow I have ever bought
Best pillow I have ever bought, I gave 4 pillows away before this one , my son stole the CDB one off me which he says is fantastic answell so 5stars for both
31 May 2026
Reply from Silentnight
We are so happy to hear our pillow is the best you've ever bought! It's wonderful that your son is also enjoying his. Thank you for your fantastic feedback Louise,
Kind regards, Louise at Silentnight Brands
The bed was damaged on delivery
The bed was damaged on delivery. I have contacted customers services and not received a reply.
30 May 2026
Reply from Silentnight
We are sorry your bed arrived damaged and for our delayed response. We are looking into this now for you and will have the CX team get back to you asap
Louise, Silentnight Brands
Reply from Silentnight
Thank you for your feedback Ian,
Louise, Silentnight Brands
Reply from Silentnight
We're delighted you enjoyed our service and timely delivery. Thank you for your positive feedback Ethan.
Louise, Silentnight Brands
Very poor
Very poor. Was told upon purchases that if item was unsatisfactory, it could be returned for a refund or an exchange as I spoke to customer service, unsure of the product to buy and they assured me of this as it was a lot of money. However, when attempted to return, they did not answer emails for weeks, and when they finally did, I was told that this wasn't possible
27 February 2026
Reply from Silentnight
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your return and the communication delays. Unfortunately, due to hygiene reasons, we are unable to accept the return of bedding once used and apologise we were unable to help further on this occasion.
Louise at Silentnight Brands
Missing order.
I still haven't received my order.
To let you know I still haven't received the swatch. and it's now been another 15 days since you said it would be reposted.
28 May 2026
Reply from Silentnight
We're really sorry if your swatch hasn't arrived, this could possibly have been lost in the post, so just in case we'll send another out for you asap.
Kind regards, Sarah at Silentnight Brands
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.