Fuzzball Reviews 

175
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that their cats truly adore the food, specifically praising the high-quality ingredients, fresh smell, and noticeable improvements in their pets' overall health and shiny coats. Many people also appreciate the convenient subscription options, fast delivery services, adorable packaging, and helpful free gifts included in their boxes. However, some people mentioned issues with orders and shipping delays. A few reviewers experienced missing confirmation emails, delayed trial boxes, or unexpected items arriving instead of what they actually purchased. Additionally, a small number of customers noted that their pets were occasionally picky or refused certain specific flavors.

What people talk about most

Product

People report positive experiences with product, highlighting high quality ingredients and noticeable health... See more

Quality

Consumers find quality to be positive, noting that the cat food features a high meat content and looks and... See more

Order

Users describe ambiguous interactions with order, highlighting both positive and negative experiences. Many... See more

Subscription

Reviewers mention ambiguous feedback about subscription, as experiences with the service vary significantly.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Sphynx loves her biscuits, and loves her Albert Fuzzling toy even more! Having a subscription is handy as it means we never run out and can manage the deliveries easily if we need to postpone a box... See more

Company replied

Rated 5 out of 5 stars

My cat is absolutely obsessed! She use to graze all day long but since making the switch she scoffs her food down instantly and never lets us forget when dinner time is. Since starting fuzzball she ha... See more

Company replied

Rated 5 out of 5 stars

UPDATE: Fuzzball representative called me directly following my review. I explained the issues I came across and these wore resolved quickly and efficiently. Super friendly and put me at ease. Rece... See more

Company replied

Rated 5 out of 5 stars

My cat has an extremely sensitive stomach and has been on a gastrointestinal diet for a long time but it was very expensive to maintain. I decided to give fuzball a try and surprisingly its been reall... See more

Company replied


Company details

  1. Pet Store

Written by the company

Proper food for all catkind.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(175)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Loved the trial pack and have stayed…

Loved the trial pack and have stayed with them ever since. My cats weren't keen on one flavour but their customer service were amazing and subbed it out of the orders going forward.

My cats have the healthiest coats overseen for a while and are obsessed with the fish treats!

Can't wait to see what this business does going forward.

20 October 2023
Unprompted review
Fuzzball logo

Reply from Fuzzball

Glad to have some more happy Fuzzballers!!

Rated 5 out of 5 stars

Cat happiness starts with what's in their bowl

There’s a lot I can say about this company but I’ll try and keep it short and sweet!

Firstly the customer service from this company is 10/10! I am always impressed with how lovely everyone is and how helpful they all are too! Customer service in my opinion is a heart of a business and to see them really appreciate their customers with my silly little questions, to adding more items in orders or even taking the time to listen to feedback and any ideas for future products, the team are just great!!

I found fuzzball from a Gus and Bella box in April and my cat Skye absolutely loved the food so I decided to buy a trial box from them which included litter , food and treats.

Since the trial box I have been getting 28 cans of food since the end of April alongside bags of the litter with the order. I don’t speak cat but as soon as I open a can of food , Skye is meowing and running to her food bowl! I have now changed my order so from January my cats entire month of food is just from fuzzball! We’ve just brought home a new kitten too, so we will be definitely looking at bringing food from fuzzball in for her too!

I do have to say along with the food, the litter is absolutely amazing! It doesn’t smell when they use it , it lasts a lot longer than most brands , clumps amazingly and the cherry on top is that it’s flushable! Which is an actual godsend for when she decides she needs to go for a poo early in the morning or just before we go to bed or even when it’s pouring it down outside - which is like 90% of the time 😂

I recommend fuzzball to any other cat parent, plus a subscription model is always very handy when you’re busy too!

13 December 2023
Unprompted review
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Reply from Fuzzball

Delighted to hear about another happy Fuzzballer!!

Rated 5 out of 5 stars

The best for my fussy cat!

Their customer service is one of the best I have experienced. They respond to messages promptly, and are always willing to help. Me and my fussy floof cloud are very happy with the food.

10 December 2023
Unprompted review
Fuzzball logo

Reply from Fuzzball

Glad Mr Floof and you are happy Fuzzballers!!

Rated 5 out of 5 stars

Fuzzball cat litter is the best thing…

Fuzzball cat litter is the best thing ever. We will never use anything other then this product, clumps easily, odourless & easy to clean. I would recommend trying it to any cat parent as once you have used it you will never go back to using any other. I rate 5/5.

7 December 2023
Unprompted review
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Reply from Fuzzball

Great to hear!!

Rated 5 out of 5 stars

Great food and amazing customer…

Great food and amazing customer service!

So glad we found Fuzzball, the food has a super high meat content and our cats absolutely love it.

We’ve also subscribed to the treats which have gone down amazingly.

We are so happy to have found healthy and delicious food that our cats love to eat!

Keep up the good work!

7 November 2023
Unprompted review
Fuzzball logo

Reply from Fuzzball

Glad to hear your Fuzzball is enjoying all the noms!

Rated 5 out of 5 stars

Highly recommended!

Great service and adaptability for the order. Our catt loves the treats so far 😊

6 November 2023
Fuzzball logo

Reply from Fuzzball

Glad they're going down well!!

Rated 5 out of 5 stars

My cat loves the food but....

Lovely email and reply from customer service.
My cat really likes the food. I just worry feeding her this as she has a heart condition and it says to avoid with dextrose for heart disease when researching.
Thank you for your reply and please let me know when your new batch arrives and I will buy again in the future

10 November 2023
Unprompted review
Fuzzball logo

Reply from Fuzzball

Hi Kathryn, thank you for your feedback, we look forward to welcoming you back when our new batch arrives!

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.
Taster box had a good variety.

29 September 2023
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Reply from Fuzzball

Hope it's all enjoyed!!

Rated 5 out of 5 stars

What's not to like.

Great quality products at great value delivered to the door. What's not to like.

29 September 2023
Fuzzball logo

Reply from Fuzzball

Delighted your Fuzzball is enjoying it all!

Rated 5 out of 5 stars

Great dry food and super cat litter

Our cats love the biscuits, which have a very high meat content and no fillers or nasties hidden away in the ingredients.

The tofu cat litter is also highly recommended - it clumps really well and as a by product, is very eco-friendly. It soaks everything up in seconds, you can easily see which bits to clean (unlike with paper litter) and is totally dust free. Amazing stuff!

27 September 2023
Unprompted review
Fuzzball logo

Reply from Fuzzball

Glad you're Fuzzballer is enjoying all the food!

Rated 5 out of 5 stars

Yummy food !🐾

Lovely healthy food for my cat !
No nasties salts or added sugars …..
Purrs all round 5stars ⭐️⭐️⭐️⭐️⭐️

4 September 2023
Fuzzball logo

Reply from Fuzzball

Glad your Fuzzballer is enjoying!!

Rated 5 out of 5 stars

Great!

I love how you can choose the flavours. My cat loves the food she is obsessed with it! But the litter isn't as good some of my cats refuse to use it. Great experience over all.
Would highly recommend!

6 September 2023
Fuzzball logo

Reply from Fuzzball

Glad your Fuzzballer is enjoying all the food!

Rated 5 out of 5 stars

HAPPY CAT …

Amazing company !!!!….I have an extremely fussy Sphynx cat and have to be careful what I feed her ….the food from fuzzball is of high quality I’ve had no problems with tummy issues and as Cleo is so fussy there has never been any problems amending her food with customer service HIGHLY RECOMMENDED thank you FUZZBALL

9 August 2023
Fuzzball logo

Reply from Fuzzball

Hi Louise, so glad your Fuzzballer is enjoying all the food!

Rated 5 out of 5 stars

Excellent quality products.

The information about the products was well presented and the trial box arrived quickly. I (and my cat) were impressed with the canned food although I have not been able to persuade said cat to try the pellets. I have received my first month of the canned food and think it is much better quality than others that we have tried.

2 August 2023
Fuzzball logo

Reply from Fuzzball

Glad to hear all the Fuzzball food is being enjoyed!

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