Shokbox UK Ltd The Ultimate Bike Box Reviews 

130
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Bought a Shockbox Pro (Chose this version as have internal routing in handlebars etc so no need to remove bars) via an online store. Arrived with no instructions however emailed Shockbox and within 30... See more

Rated 5 out of 5 stars

Fantastic bike box: well designed, easy to pack, rolls like a dream and very robust. Wheel bag system means you don't need to fully deflate tyres, so it's ideal for tubeless. Excellent comm's and s... See more

Rated 5 out of 5 stars

If you are lookng for 100% piece of mind whilst travelling with your bike this box is what you need. Very strong, well padded internally, remains upright when wheeling at the airport (unlike others I... See more

Rated 5 out of 5 stars

Customer service - first class. The boxes and bags look great and can't wait to ship our bikes in them. Did need to contact them regarding the combination locks - we didn't see the card enclosed - but... See more

Company details

  1. Bicycle Store

Written by the company

Shokbox is the ultimate cycle protection system, our hard case is manufactured from a unique blend of polyethylene, it provides a high level of strength and security when transporting your bike overseas. Manufactured and engineered in the UK, the Shokbox bike box was designed for cyclists, by cyclists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.6

All reviews

(130)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

The best customer service I've EVER experienced!

I placed my order for a Shokbox on a Friday and was told it would arrive the following Tuesday (I needed it by Thursday) however when it didn't turn up a phone call on Wednesday morning to Shokbox confirmed my suspicion there had been a mix up with the delivery address. It is usually at this point when you discover how good a business's customer service is and more often then not I'm left disappointed however in this case Martin (the owner) was very apologetic and assured me they would deliver a box to me on Thursday. And they did just that! Josh (Martin's son) picked up a box from their factory in Midlands on Thursday morning and drove it the 120+ miles to London, delivering to me in person! Just incredible! They even gifted me a wheel/tool accessory pack for the inconvenience caused. A truly wonderful company with an amazing product and quite possibly the best customer service in the world!

26 November 2023
Rated 5 out of 5 stars

The Shokbox is probably the best bike…

The Shokbox is probably the best bike box I’ve used, I had another B&W box which was lighter (11kg vs 12.5kg) but really fiddly to use and required more of the bike to be dismantled, it took maybe an hour to pack and reassemble my all road bike. In comparison the SB was about 30mins to pack and reassemble. I was so pleased with it I bought a second one during Black Friday sales a Classic without the wheel bags as I didn’t use the wheel bags anyway.
I can definitely recommend the Shokbox, I think it’s even made in the UK?

26 November 2023
Rated 5 out of 5 stars

Get a shokbox. So much to rave about…

The service from Shokbox was amongst the best I’ve ever had. Quick, and amazingly helpful. Nothing was too much trouble.

And the box itself?? Amazing robust construction means to box is sturdy and protects the contents. The internal structure means the frame is protected when the wheels are out. Straps and fastenings help make all contents secure. It is spacious with enough room for bike, wheels, tools, track pump as well as shoes, helmet and kit. And the sponge inners keep everything protected. Multi directional wheels make this a dream to steer. It’s like bike box ballet. The locks and clasps are mega string and robust. The moulded shell means lifting and steering is easy as hand grips and holds are in the right positions.

Get one. You won’t regret it. This box is a dream. It makes travelling with your bike and kit so easy.

I love it.

18 October 2023
Rated 5 out of 5 stars

Great product

Excellent prompt customer service. Very pleased with box. Plenty of space even for a large frame. Great attention to detail with the wheel covers and handy bag to keep all tools and lights securely in place.

2 October 2023
Rated 5 out of 5 stars

Fab Boxes - even better customer service!

Customer service - first class. The boxes and bags look great and can't wait to ship our bikes in them. Did need to contact them regarding the combination locks - we didn't see the card enclosed - but they sent pictures which were really helpful - better than the card. Missed out the accessories bags - but they followed. Overall I would say their service has been impeccable.

18 June 2023
Rated 5 out of 5 stars

Fantastic customer service and very…

Fantastic customer service and very quick to respond to any queries. Box is fantastic quality, Bike will be very well protected. Wheel bags are a great design and well padded. Excited to get this box on the road. You cant go far wrong with this box and the price and quality put it up there for me with some of the more well known brands. And its a UK company

20 May 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, fast response to email questions, fast delivery, good sturdy box, keeps the bike safe and secure, rolls really nice, highly recommend this product and company

30 March 2023
Rated 4 out of 5 stars

Really good service

Really good service. Sturdy box looks very secure except the side clasps which do not lick and are vulnerable to being knocked off

8 April 2023
Rated 5 out of 5 stars

Great bike box

Great bike box, very well made, design is easier to use than Bike Box Alan, all packing / padding materials included, delivered quickly.

3 April 2023

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