Shoe Carnival Reviews 

The worst company ever! Ive been trying to talk to someone for over a week! Chat, emails, calling, no one ever gets back to me! What is wrong with you guys? i just want the track number from my return! It arrived there last week. And i haven't received anything from it, not even an email or the number of the new order.. I am not asking for something impossible, its just a update!

They never answer the phone, the chat never works!
A shame!

If I could give 0 stars I would. I tried to purchase some shoes on the website, used the 25% off code listed on the website. When I put in my card information in, it said there was an error, tried to do it again, and another error. I even tried to use a different device, still error with the card. I got charged 3 different times for the same one pair of shoes. No email saying that my order was received, no confirmation, nothing. Tried getting in contact with a rep through customer service, I've been on hold for OVER AN HOUR! At this point, I don't want the shoes anymore I just want a refund. And after reading some of the other posts, I think it'll be a long time before I get one!!!!

I wish I could give a zero star review! My mother and I tried to order shoes online. Got an error message that the payment could not be excepted and to contact the card issuer or try a different card. We did both! Every card we tried to use it said the card could not be used. Found out they pulled money every single time we tried to use the card but the orders failed!!! Called customer service and found they had 7 orders that had failed but had pulled money for every single order!!! They were going to file a report and make me wait 2-3 business days for someone to contact me to issue a refund of almost $800! I had to fight with the rep to get someone to refund the money immediately. I’m sorry but I didn’t have a week to wait on someone to refund $800 when I have bills to pay, and we all know that’s exactly how long it would’ve taken them to get the process done, if not longer! They don’t value their customers or our time! They’ve lost about 7-8 customers over this issue as I’ve told everyone in my family who shops with Shoe Carnival to never return! Don’t waste your time or money with these clowns. The whole establishment is a joke....

I was shopping in Shoe Carnival this morning I went to use the restroom and the door was barricaded I was told by management that I should use one of the restaurants located in the same mall. I find it very insulting when a business tells me to use another establishment that I am not even patronizing. I am good enough for them to take my money but not good enough to use the restroom.

Store 384 won't accept return for defective shoes. Manager won't talk to me. Told to call corporate. Website shows defective shoes can be returned within 60-days. Showed to store and told "sorry, no, call corporate". Shoes purchased on 9/14, attempted exchange on 9/24.

Worst online experience ever!!! Only received order confirmation and number through email and then never heard another thing about my order! I have had to jump through hoops just to get the tracking number and that was after 4 days of waiting on hold at least 30 minutes for nobody to ever answer and speaking to 2 online chat reps, which the first one have me wrong info and still did not provide me with a tracking number! They use some sort of smart post for their delivery options and is the reason for the slow delivery bc Fed ex only takes it to a certain point and then the USPS is responsible for it being delivered the rest of the way, but that’s what you get for getting free shipping takes 7-12 business days! I orders the 14th money came out the 15th never got a confirmation email that they had been processed like the website states and one rep said they would be here the 21st and they weren’t, they were actually in PA on the 21 st, just spoke with Fed Ex and they won’t be here till the 28th mean time they have been sitting in a Fed Ex wear-house for a week bc of the shopping option Shoe Carnival chooses!!! I have yet to speak to anyone with shoe carnival directly! I have left messages through their website and have gotten confirmation emails with case #’s and text stating a customer service advocate will contact you shortly, hey shoe carnival it’s been 4 days and I still haven’t heard from anyone! I usually spend $200 a month with this company but I’ll be taking my business elsewhere even if it means paying a few extra dollars!

Shoecarnival claims that they have everyday second pair half off but that's a bunch of bull I've been up here three times and two weeks and they won't sell me that second pair for half price so I'm not buying sheets from them ever again because it states clearly on their website that they everyday is half a second pair half off and that's a lie!!

I ordered a size 10 shoe... I received a size 6. I called 3 times within the matter of 2 weeks and have yet to get any help. I asked for a refund since it’s taking too long and I was told a manager will call me. How long does it take to either give me the right shoe or a refund??!

Ordered two pair of shoes and was told it would take upwards of 2 weeks to receive. I still have not received the shoes and nobody will email be back. I ordered two pair of shoes on sept 3rd and was told it would take at least two weeks to receive due to Covid. Two days later I got an email saying shoes had been delivered but they hadn't. I reached out to customer service and they said this error happens frequently. I was told to wait until sept 18th to see if they showed up. I had not received them and emailed customer service that day with no response. I email again today, no response. I tried calling their support number and it just repeatedly told me the line was busy and never actually rang. I will NEVER shop with this company again and suggest you look at the many other REPUTABLE shoe stores to spend your money.

I have ordered from here twice and had good service with a good prices both times. I am currently waiting for another order (3rd order) that I placed last week. It does take awhile to receive them in the mail, but this is no different from anything that I have ever ordered online from anywhere and chose the free shipping!

Sent me wrong pair of shoes. Charged me for refund and wanted me to deliver refund during pandemic. These guys are horrible.

SLOWWWWWWWW Shipping still waiting 2 weeks later

Placed an order and they charged me twice. They said they will not refund me.

I was very worried about ordering from them, given all the bad reviews. But not only they are the only company who had the shoes I was looking for in stock (TEVA sandals for my son) but they also had them discounted. I thought to good to be true, but since payment was Paypal, I took the risk.

I am happy I did, both pairs arrived as expected, shipping was ok (not ultra quick but not slow), and it was a great transaction.

I can't say anything about customer service, but if you are just looking to order online and know what you want, don't hesitate this site is not a scam.

The shoes I got are ok but they put in a 7 and a 7.5 and the customer service was HORRIBLE NOT GOING BACK FONT WASTE YOUR MONEY

Worst experience ever. Ordered a pair of kids sneakers as a bday gift. The kid received the box opens up and finds ugly looking slippers. Customer service says we ll refund you, we don't t have your shoes in stock. Will never order and refer their their site. They wouldn't even offer a discount or some other incentives to keep customers. THEY DONT EVEN DESERVE HALF A STAR.

I didn't have any issues at all with this site I got my stuff really quick I Don't know why there were so many dislikes but like I said I ordered 6 pairs and had no problem thanks you shoe carnival you guys are the best

I am very unsatisfied with shoe carnival & how they handle their exchange policy online . All I wanted to do is exchange my shoe for a different size & was told that i needed to go to the store for an exchanged size & if the store does not have my size , ( in which the stores do not have my size ) , then I have to reorder the shoe online & pay the difference, when the first time I ordered online I bought one pair and got the second for half off , and now I have to reorder the shoe I need in a difference size online and pay the difference, does not make no sense . I will not be a returning customer to shoe carnival .
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Because they require masks even to people who are exempt i will never shop here again. They are extremely rude and don't care about people that have medical problems and can't wear a mask

Just bought a pair of Dr. Martens online. EXTREMELY disappointing to find out the Docs being sold are made in Vietnam, and not in the UK as all Docs used to be. While I'm not sure if they are knock-offs or not, it is upsetting to pay $100.00 for a pair of boots that aren't made where they originated from, or where you think they are coming from. Be sure to check where they are made if you buy them from here!!