Overall, I’ve ordered a few things from Sheils and I’m pretty happy. The only thing that broke was a ruby and diamond heart enhancer; the enhancer clasp broke, but I got lots of comments on the ston... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying online can often end in a bad experience, but not with Shiels. My earrings were described perfectly, hoops, not snuggies and bright sparkling diamonds. The entire process from order to delivery... See more
The ring I purchased is perfect and much better than I expected - free upgraded main stone level than the website stated after the email request. Also my finger size is smaller than the resize option... See more
Company replied
I love shiels jewellery. Instead of gifing people money, I gift them shiels jewellery as they can wear it and remember me . The quality is so good and durable.
Company replied
Company details
Written by the company
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Contact info
3.0
Average
962 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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Not impressed
Not happy with how it just comes in a zip lock bag. It should be in a box .. and I've asked them for the boxes to be sent to me as they are gifts but then they stopped replying ? It looks cheap and dodgy the way they sent it
Product itself it nice. Just presentation and customer service isn't.
1 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Sonam, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
Reply from Shiels Jewellers
Hi Brianna, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Reply from Shiels Jewellers
Hi Lana, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Every thing went perfectly
6 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Easy, secure online experience
Easy to order what I wanted from online. Fast and secure delivery even during a busy period.
Beautiful crafted pieces.
7 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Megan, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Tracy and bec from morayfield have…
Tracy and bec from morayfield have never treated me better they are fantastic to deal with they know me so well and understand exactly what I like I have a very special connection with these lady. Thanks for you help shiels is fantastic and would never go any where else.
16 November 2023
Unprompted review
Reply from Shiels Jewellers
Hello, thank you for your review about our team members Tracy & Bec. We really appreciate your kind words, and it’s great to hear that Tracy & Bec helped create a friendly and positive in-store experience.
^Shiels Team
Tracey and Bec from morayf are fantastic customer…
Tracey and Bec from morayfield are fantastic customer service I'll always come back to the great girls they look after me so well I could not be happier. They are amazing and treat me special
16 November 2023
Unprompted review
Reply from Shiels Jewellers
Hi Katy, thank you for your review about our team member Tracey & Bec. We really appreciate your kind words, and it’s great to hear that Tracey & Bec helped create a friendly and positive in-store experience.
^Shiels Morayfield Team
Good
Good service nice bows and gave us a book with our purchase which includes sales
6 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Cassie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
9ct gold 10mm sleepers
9ct gold 10mm ear rings so small that they are difficult to handle. So flimsy unable to easily align one ear ring to close. Difficult to differentiate between ear ring opening and hinge. Advertising photo on website very misleading.
Find I cannot return as ear rings are 'body jewellery'. This is not a change of mind, but a very dissatisfied customer.
Thank you Caelum. I have waited patiently but with no result for your response to the email you requested I send. Since then, I have investigated further and find that 9ct gold 10mm sleepers either made in Australia or Europe are available at 3 popular Brisbane jewellery stores. The non sale price at one is $159.00. My local south side jeweler is selling a similar item for $69.00: 9ct gold 10mm made in Australia. Which makes me wonder how Shiels can advertise the item I bought, as discounted from $239.00. Sounds like a great bargain.
However, is this misleading advertising?
It does validate shopping around.
6 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Helen, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
Reply from Shiels Jewellers
Hi Andrea, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Beautiful quality jewellery at highly competitive prices.
Beautiful quality jewellery at highly competitive prices. Great customer service complemented by prompt postage. Definitely recommend this company.
6 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Kylie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
I love the product but it took a long…
I love the product but it took a long time to get it delivered and there was no instruction booklet with my item🫤
5 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Patrick, thank you for leaving a review. Please feel free to provide more details about your experience with. We appreciate valuable feedback from our customers and are always looking at ways to improve our service.
Watch purchase
Recently bought a watch. Arrived promptly. Very happy with the purchase
5 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Chris, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Beautiful product 👌 delivery took a…
Beautiful product 👌 delivery took a little while but it's was black friday so I can forgive shiels for that 😀
5 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Kylie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
The staff at Shiels are very pleasant…
The staff at Shiels are very pleasant to deal with. Kwan With online questions has been a gold sent. Wishing you a Merry Christmas and hopefully you all have some time off
27 November 2023
Unprompted review
Reply from Shiels Jewellers
Hi Jennifer, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
It’s great jewellery shop
It’s great jewellery shop, the quality of the items is very unique and look elegant, exactly what Im looking for. I am highly recommended SHIELS jewellery is spectacular. Thank you so much.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Cristina, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Men's items
I brought a few men's items for my bfs birthday and they did take around 3 weeks to get here but everything came and it is exactly like the pictures.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Summer, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Reply from Shiels Jewellers
Hi Faiza, thanks for your review. We’re so happy that you love your new rings.
^Shiels Team
I am regular customer with Sheils , staff are helpful when attended and also Easy to buy and quick delivery.
Easy to buy and quick delivery.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Santi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Wow the necklace I bought as a gift…
Wow the necklace I bought as a gift looks amazing and the detail is spot on to the picture when ordering online had no trouble at all and the look of the item is amazing.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Belinda thanks for your review. We’re so happy that you love the gift you have chosen.
^Shiels Team
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