SHEIN Reviews 

Awful , app is awful , clothes shockingly poor quality , refunds is a joke . Never ever again !

UPDATED 3/7/26 - FURTHER BOT RESPONSE NOTED BELOW DONT BE FOOLED THEY HAVE NO INTENTION IF DEALING WITH ANYONES COMPLAINTS THE RESPONSES ARE ALL FOR SHOW!! ILL SAVE MYSELF THE MENTAL PAIN OF SENDING THEM DETAILS OF MY COMPLAINT AGAIN ITS TOO STRESSFUL!! If I could give Shein zero stars I would. Awful company I put a review on here a while back about my terrible experience and they wrote a totally fake response saying please let us know your details and we want to hlo you resolve. Well I did this and I just kept getting the same bot response over and over in the end for my own self peace and mental health I had to just stop responding as they had no intention of resolving my issue and obviously just bots responding. I recommend going to a good company as you really do get what you pay for!!! AVOID IS MY ADVICE

What an awful experience. Everything is of the worst quality and fit for the dustbin. The state of the items is unbelievable and cannot be worn. It looks like the most disposable clothing and 100% plastic. My expectations were not high in the beginning but I was gobsmacked at the quality and how poor it was. None of the items look like the pictures. The app is incredibly difficult to use and you get bombarded with messages every hour trying to get you to buy more rubbish. Do not taken in by the incredibly cheap price as it is not worth it. My items did not arrive and I had a battle for many days to try and get my money back after spending days just to find how to get hold of anyone. As cheap as it looks, I strongly advise to avoid you will be disappointed. I’ve not ended up wearing any of the items that I bought and they’ve gone straight to the charity shop and I expect that they will put them straight in the bin. What a waste of the world’s resources.

Appalling con artists. On entering the website I was promised a 50% discount on my first order if I signed up for an account and let them have my phone number. When I went through the process and signed up I was then told - sorry but we've run out of coupons! What a crock of nonsense!

You should be shut down for trying to con people like that.

ADDITIONAL - 03/06/2026: Just as if they really want to prove their incompetence they have now asked for an order number. So they didn't even read the complaint before asking for proof of the problem.

ADDITIONAL ADDITIONAL - 03/06/2026: I have just received a message from them via Trustpilot that 'According to the information you provided, we noticed our team has sent a solution regarding your order.'

What order??? There hasn't been an order! So once again these idiots show themselves to be the disorgaqnised rabble I highlighted in my original review. Every time they respond with an idiotic reply I shall post it up on here. We may be here some time...

Absolutely terrible experience with SHEIN.

I ordered a bedside crib and received a bookshelf — not once, but TWICE. This is clearly their mistake, yet they expect me to fix it myself by carrying two heavy bookshelves to an Evri drop-off point and printing labels at my own expense.

Customer service has been completely unhelpful. They keep repeating the same response instead of taking responsibility or offering a proper solution. No offer of collection, no accountability — just inconvenience for the customer.

It’s unacceptable to send the wrong items and then expect the customer to do all the work to return them, especially when the items are large and heavy.

I will not be ordering from SHEIN again. Save yourself the hassle and shop elsewhere.

I have already contacted SHEIN about this issue. After leaving my previous 1-star review, I was asked to provide my order number, which I did. However, I still have not received any proper response to my complaint.
It is disappointing that SHEIN appears to respond publicly on review websites, but then fails to deal with the actual complaint.
I would strongly recommend that anyone ordering from SHEIN records a video when opening the parcel and documents the condition of every returned item. Otherwise, you may later be told that something was allegedly missing and your refund may be reduced.
In my case, I received poor-quality swimwear that did not match the description. I entered my measurements and ordered the recommended size, yet the items were far too large. I returned them immediately because they were unsuitable.
I was then given different explanations for why my refund was reduced. First I was told it was because of a coupon adjustment, and later I was told that one swimsuit allegedly had a missing hygiene sticker. I do not accept this explanation.
Based on my experience, I cannot recommend SHEIN. The quality was very poor, the sizing was inaccurate, my complaint has not been properly addressed, and I am still waiting for the remaining part of my refund.

I ordered a few items from Shein, when I opened the parcel, some of the items were missing. I sent some items back and stated on the returns I had items missing. I kept chasing Shein up for their reply on this, nothing. I chased this issue up again with customer service and I just keep getting a reply saying 'you have exceeded your time limit'. What the hell?. I reported missing items immediately. Every time I reply to their generic repetitive 'exceeded time' I just get the same back again. If they are not understanding me due to the language barrier, don't sell to other countries. Shein owes me money!!!!

I was issued a refund for items not received only to find this company have now cancelled the refund and have told me to go and sort it out myself with the courier they employ to make these deliveries. Terrible service. Nobody knows what they are doing. Its the worst company ive come across in a very long time, i would highly unrecommend them

My review is about getting a refund back from SHEIN I have been waiting over 10 days and still not got my refund in my bank I have called my bank and they said it hasent been processed properly so it’s impossible to speak to anyone at SHEIN just a robot chat which all they do is send proof of refund but still haven’t got it

I ordered 4 bikinis all the same style in 2 different sizes, so 8 bikinis in total. Two arrived and I tried on the tops which were both too small. The other six arrived and I did not open them as I knew they would not fit and returned all six bikinis. I have had a refund for the two I tried on but the other six I have been refused as they say all of the hygiene stickers have been removed. They have provided photo evidence of three bikinis without stickers. As I didn’t open the bags they were in I have no idea whether they had stickers on them but they were sent back as received. I have asked for the bikinis to be returned if I cannot have a refund and SHEIN have refused. PLEASE BE AWARE THAT THEY ARE REMOVING STICKERS AGFTER RETURNS TO AVOID PAYING REFUNDS.

I have used shein for a few years now. Reasonable prices on most items and I’ve also been reasonably happy with the returns process. Easy to place orders, my only complaint is the usual length of time it takes for delivery but then other orders have arrived within a week, and the returns options are sometimes a bit difficult to navigate on the app. Great for holiday T-shirts and dresses and at the prices they charge, disposable clothing after use! I have returned a few sub standard items but mostly kept. I’ve received compliments when wearing some of their footwear, so all in all a happy experience.

Beautiful clothes and fair price. Fast delivery.

Terrible service, parcel not delivered even though it says it was, no proof and also talking to a bot . then got a live chat who said it will say refund but it doesnt it now says not eligible for a refund! shocking service and really gone downhill as a company you have not sent me an e mail I have nothng from you my order number is GSO17V44900MQ6Q

I would give 0 stars.I've ordered 23 items from them and received an incomplete package.when I raised my concern to customer service they kept replying with some bot type messages that don't resolve the issue.contacted PayPal but was surprised that the case was rejected in favor of Shein because they showed them the tracking number for my order but took no care in any details relating missing items in my order (parcel i received wouldn't fit 23 items at all).So avoid this company. Not trustworthy and disappointing.

I’d like to give zero stars. I purchased an item which I wasn’t happy with so I requested a refund. They gave me a code, which I took to the evri drop off point. The QR didn’t scan. He asked if there was a 6 digit so he could process it for me that way, but there was no code. So I contacted customer service and explained to them that I needed the 6 digit number so that evri could help me process my return. They sent me a new QR code. So I asked if I could also get the 6digits in case I have the same issues. Anyone would think I’d asked for their PIN to their back account. They would not give me the 6digits. They kept ending the chat. I spent an hour and a half chatting to 3 different agents. None of which was actually paying attention to what the problem was. Absolutely disgusting service. If there are any managers from SHEIN reading this I have 30 years of customer service I’ll come and train your team on what good customer service looks like, also teach them to actually pay attention and under what the customers issues are

I ordered two pairs of swimming trunks from SHEIN, and they are completely unfit for purpose. While the waist fits as expected, the leg openings are an absolute joke. The elastic is completely non-existent, leaving the legs so incredibly loose and baggy that it poses a genuine public decency hazard. If I actually wore these into a pool, absolutely nothing would be left to the imagination.
Thinking it was a straightforward manufacturing defect, I contacted customer service. What a complete waste of time. I provided clear photographic evidence showing the totally useless, loose elastic, and the response was appalling. They either don't read the messages or simply don't care about selling faulty, unwearable items. No help, no accountability, and zero actual service.
Save your money and your dignity—do not buy swimwear from here!

Fantastic company, always communicate well. Courier has even lost my parcel and shein helped all throughout. I will trust every time

Not to be trusted, advertise products being delivered from UK warehouses in 3 business days. They lie and when items don't arrive will not help or refund saying it's 'being dispatched' and every tracking number they share shows the items haven't left their / suppliers warehouses. Not being honest, not willing to accept and support customers devalues these platforms.
Cheap yes but everything else is optional.

Love to buy things from shein easy yo order and return

Bought some items on SHEIN, they delivered some and some were not delivered. Contacted their customer service team and they told me that they all the items have been delivered and refused to refund me even after I sent evidence of my parcel being tampered and going back and forth with them. They still refused to refund me back my money which was over £50 worth of items purchased. Very untrustworthy service. Do not recommend.