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Shawfield Timber Reviews 

226
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the remarkably fast delivery times and note that the professional drivers are exceptionally helpful, friendly, and polite when dropping off heavy materials. Consumers also appreciate the consistently high quality of the timber products, the highly competitive pricing, and the very efficient online ordering process. Some reviewers were not happy with unexpected delivery delays, poor communication issues, and missing items that significantly disrupted their ongoing building projects. A few people also mentioned receiving damaged goods or incorrect sizes, requiring considerable additional time and effort to sort out necessary replacements.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Service

Customers had positive experiences with service, frequently highlighting prompt order handling, helpful staff... See more

Product

Users describe positive interactions with product, expressing satisfaction with the excellent build quality... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising prompt communications, swift... See more

Staff

Clients share positive opinions on staff, frequently highlighting that employees and delivery drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a delivery mishap which was quickly resolved all was good. I received the order but unfortunately the goods were damaged. I believe this was caused in transit. I cannot praise the service i re... See more

Rated 5 out of 5 stars

I was very impressed with my first transaction with Shawfield Timber. I placed my order at 7:52, received confirmation at 8:04 and notice my order was ready for collection at 08:34. My order was a pa... See more

Rated 5 out of 5 stars

Purchased some louvre doors, and unfortunately one was damaged in transit. Not the fault of the supplier I must add. I raised this problem that evening and by 8am the following morning I had a... See more

Rated 5 out of 5 stars

Item was delivered within a few days . Driver was pleasant. I ordered the wrong size and company was excellent at collecting the wrong order and sending me correct size with no problem what so ever.... See more


Company details

  1. Lumber Store
  2. also in
  3. Building Materials Supplier
  4. Do-it-Yourself Shop
  5. Door Shop
  6. Landscaping Supply Store
  7. Wood Supplier

Written by the company

Quality Timber & Building Materials in Scotland. Serving both trade professionals and passionate DIYers for over 30 years with a friendly, knowledgeable team and a vast selection of timber and building supplies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(226)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Happy

Item was delivered within a few days . Driver was pleasant.
I ordered the wrong size and company was excellent at collecting the wrong order and sending me correct size with no problem what so ever.
I wil certainly be using them again and would happily recommend them to friends and family

21 April 2026
Rated 5 out of 5 stars

Great company

Great company, we ordered the solid pine Louvre doors. Very nicely made, the delivery was expensive though.
Happy with the purchase.

20 April 2026
Rated 5 out of 5 stars

FANTASTIC CUSTOMER SERVICEAfter a delivery mishap which was…

After a delivery mishap which was quickly resolved all was good. I received the order but unfortunately the goods were damaged. I believe this was caused in transit. I cannot praise the service i received thereafter enough.
After sending off a few photos to Gordon at Shawfield the goods were instantly replaced, no quibbles just straight forward customer service.
I would have no problems recommending Shawfield Timber to anyone. Recieved a new delivery a couple of days later. Well done Gordon.

14 April 2026
Rated 5 out of 5 stars

Good company.

I ordered 2 x louvre doors,the stock width being 5mm
wider than required.I sent an email asking if they could plane the doors down.They were unable to plane them but offered to run them through the saw.
When the doors arrived the cut looked perfect and only needed a light sanding. Shawfield didn't charge any extra and I'm very pleased with the doors.

7 April 2026
Rated 5 out of 5 stars

Fantastic!

Visited on 3 separate occasions whilst helping our daughter build bookcases and every time the guys were extremely helpful.
Great prices and fantastic that they cut wood to size for us.
Would 100% recommend and will use them for any future projects.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Fencing order

Ordered Friday late afternoon and it was delivered first thing Tuesday morning. Driver was very pleasant and helpful. Only slight problem was I did not get told it was arriving that morning

31 March 2026
Rated 5 out of 5 stars

Excellent service

Easy to order materials online, prompt delivery, and the delivery driver helped me with my delivery. Excellent service!

31 March 2026
Rated 4 out of 5 stars

Decking boards

Got 40 3.6m decking boards. Unfortunately 4 were unfit for purpose. Managed to get job done but really need to check it before it goes out. Everything else from ordering to delivery was excellent

24 March 2026
Rated 5 out of 5 stars

Helpfull sales team.

Very helpfull guy in sales after ordering online without realising there was no delivery with my purchase sorted that problem and products were delivered on time. Would use Shawfield timber again.

27 March 2026

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