Sesame Reviews 

4,267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, attentiveness, and genuine care, often highlighting their ability to listen and understand individual needs. The service is consistently described as efficient and easy, providing a smooth and convenient user experience for many. People appreciate the exceptional customer service, noting helpful and fantastic interactions that make the process pleasant and productive. However, some customers also noted issues with customer service, reporting unresolved problems and unhelpful chatbot interactions. A few other people also felt that some providers were unhelpful or did not thoroughly review their cases. Additionally, some reviewers mentioned technical difficulties with video calls or felt appointments were rushed and not fully completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, compassion,... See more

Service

Reviewers highlight positive aspects of service, often praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, often feeling cared for, listened to, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease, simplicity, and speed of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the services affordable and a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a major insurance change due to a job loss and needed affordable care while everything settled. I found Samantha Turcotte, who was able to help me stay on my medications without crazy out of poc... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied

Rated 5 out of 5 stars

Dr. Fuentes was prompt, attentive, and a great listener. He provided thoughtful insight and made me feel genuinely heard and cared for. I truly appreciate his professionalism and the way he shows conc... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(4,267)

1,040 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very knowledgeable

Kathryn Ruliffson was so nice & understanding. She let me describe what I had going on & I trusted her. Would definitely recommend her to others.

3 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dawn is a great provider

Dawn is a great provider. She took the time to listen, explained everything clearly, and made me feel genuinely cared for. Highly recommend.

2 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great

Sesame Care was a great experience. Dawn Drewes is great. She is compassionate, caring and knowledgeable. I am so glad I was able to get a same-day appointment with her and was able to get the lab testing order that I needed.

2 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Caring

The website itself is user-friendly, and my provider was very helpful.

2 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Followed all prompts to book a mental…

Followed all prompts and provided details to book an appointment. When the time for my appointment came she stated it was the wrong type of appointment and would not complete my consultation. I simply followed the prompts. Customer service refunded, but what a waste of time. Go to a real doctor and skip the fake docs here.

1 June 2026
Unprompted review
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Reply from Sesame

Hi Steve,

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Helpful, Efficient, and Quick Referal

Appointment was available same day and multiple choices of times and doctors. I needed an MRI referal as I am in between primary care doctors and I got the MRI referal within an hour of my appt. Couldn't thank Dr. Juan Fernandez enough for his services and professional medical opinions on my injury.

1 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I felt heard and cared for

I felt heard and cared for. I appreciated that the provider took his time to educate me and discuss all options while still allowing me to have a voice in my care plan.

1 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

For anyone uninsured..

For anyone uninsured, and in need of nonemergency care, this is a great affordable service. A fraction of the cost of visiting an urgent care center or ER.

31 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

Lack of manners, bad doctors

Most doctors there have no interest in you or manners. They just want to prescribe something and get rid of you ASAP. Conversations rarely last more than 5 minutes. It's not even about time spent on me. It's about attitude and lack of common courtesy. They talk to you like you're some fly annoying them and distracting from something important. Looks like they take appointments in the middle of their regular work day and they only care about taking your $50 for 3 minutes of talking to them and getting rid of you ASAP. Often they don't even say bye or disappear if you're 1 minute late. On top of that, once I was prescribed a horse dosage of medicine that made me sicker than I already was. Simple Google search confirmed that this dose is dangerous. Last time I used it I had bacterial lungs infection, the doctor prescribed me HORMONAL IMMUNE SUPPRESSANT AND CAUGH SUPPRESSANT. Simple Google search and common sense tell anyone with an IQ over 70, that when your immune system is trying to fight a bacteria you shouldn't be trying to suppress it. Caugh helps mucus come out of the lungs. If I stop coughing, it will stay there. Which is why last time I had the same infection a month ago and I was prescribed same meds, it did not help the way it should and the infection reappeared soon again. I will not use Sesame again. $50 for 3 minutes of talking to a bad doctor.

31 May 2026
Unprompted review
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Reply from Sesame

Hi there,

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Great telehealth company

The experience of scheduling an appointment and receiving the care is easy and quick. The provider I saw was very thorough, professional and kind. It’s a nice resource for weekends when your doctors office is closed.

29 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Sesame is now my new #1 choice for TeleMed Dr visits

Using Sesame couldn't have been easier. Very user friendly, system is very easy to operate and within a matter of hours my issue was resolved. I didn't have to wait long for an appointment (about 2 hours) and the prescription i needed was sent in immediately. I have Goodrx which I use as insurance, but I thought it was thoughtful that they sent a discount coupon with the prescription too. Easy peasy, great doctor, great price!

29 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Everything went well

I was able to schedule an appointment pretty quickly and the appointment went well. The doctor listened to my concerns, prescribed the right medication, and got it called in to the pharmacy right away. I highly recommend Sesame.

28 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

App was easy to use

App was easy to use and the doctor was friendly and helped with my medication needs

28 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Highly recommend

I didn't have to wait, she was on time. She was Friendly, knowledgeable and very professional. I would highly recommend Taranda Warfield.

29 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Upper respiratory infection

Imtiaz is amazing. Typically I get sick once a year around mid January. I unfortunately got sick end of May with an URI. Imtiaz cut right to the chase and saw me quickly. He is kind, thorough, and ensured any and all questions I had were answered. I am thankful that Sesame exists so that I don’t clog up an Urgent Care. Thank you Imtiaz, and Sesame.

29 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience from start to finish!

Great experience from start to finish! I would highly recommend this over Teladoc or other virtual care options. Upfront, true pricing - compassionate and competent care. Truly a wonderful experience!

27 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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