Sesame Reviews 

4,267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, attentiveness, and genuine care, often highlighting their ability to listen and understand individual needs. The service is consistently described as efficient and easy, providing a smooth and convenient user experience for many. People appreciate the exceptional customer service, noting helpful and fantastic interactions that make the process pleasant and productive. However, some customers also noted issues with customer service, reporting unresolved problems and unhelpful chatbot interactions. A few other people also felt that some providers were unhelpful or did not thoroughly review their cases. Additionally, some reviewers mentioned technical difficulties with video calls or felt appointments were rushed and not fully completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, compassion,... See more

Service

Reviewers highlight positive aspects of service, often praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, often feeling cared for, listened to, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease, simplicity, and speed of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the services affordable and a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a major insurance change due to a job loss and needed affordable care while everything settled. I found Samantha Turcotte, who was able to help me stay on my medications without crazy out of poc... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied

Rated 5 out of 5 stars

Dr. Fuentes was prompt, attentive, and a great listener. He provided thoughtful insight and made me feel genuinely heard and cared for. I truly appreciate his professionalism and the way he shows conc... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(4,267)

1,040 reviews in the last 12 months

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Rated 5 out of 5 stars

NP Fonkika was amazing

NP Fonkika was amazing! She was on time, listened to my problems and was attentive, and we were done before the 15 minute mark! I was also able to ask her for an alternative medication and a doctor’s excuse a couple days after my visit and she responded promptly. Sesame was also very easy I almost felt too easy lol, i chose a provider, booked a day and time and that was that, definitely will be considering subscribing to Sesame and booking with her again in the future, thank you!

26 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Seamless experience and Great providers

Booking is simple — easy to see which providers are licensed for my state and lots of after hours appointments available so I don’t have to miss work. Quick responses and early to my appointment. I went to my visit with an idea about what I needed, but the provider I saw improved upon that and even corrected the script later to help me to get the variation of my medication that was of lower cost to me. I did have to get bloodwork done and that was also seamless.

19 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Great first experience. I will use again!

Great experience. This was my first time using Sesame Care, and it went really smoothly: in less than an hour I was able to schedule an appointment, do it, and get all my questions answered! Thanks!

24 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Wonderful doctor

Wonderful doctor, very easy to talk to. Great experience

27 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Would highly recommend Dr. Leafblad

Dr. Matthew Leafblad is a great doctor: smart, relatable, helpful. I would highly recommend him to other patients.

19 August 2025
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

I googled telehealth appointments and…

Edit: they reached out to me unprompted and refunded my appointment. Very happy :)

I googled telehealth appointments and found sesame. I was on a page that was about telehealth appointments and then searched for doctors. I booked an appointment and didn’t realize it was in person. It did not make it clear. I cancelled it the next morning and they would not refund me.

25 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

The service was great and I didn't have to wait!

The service was great and I didn't have to wait for my appointment. The time I scheduled was the time the doctor came on. Not like other websites that take up to 24hrs to get back to me. Thank you Sesame for making the booking process so easy and getting my medication into the pharmacy right away!

24 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Chukwujekwu Okpalaji Sesame!

Dr. Chukwujekwu Okpalaji has been my preferred doctor, always available, listens, doesn't rush you and answers any follow up questions I might chat him with. Thank you Sesame for your service and this particular doctor!

22 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Stormy McBride was prompt

Stormy McBride was prompt, professional and informative. I am very happy to have her as my provider.

23 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Good experience

Dr was prompt, quick, thorough and sent prescription to my pharmacy.

24 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Sesame is super good for those of us…

Sesame is super good for those of us who need quick medical guidance and prescribing medicine is needed. Perfect because you don't have to go into an office if you are contagious etc.

23 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Amazing experience

I was able to get a same day appointment and was extremely satisfied with the professional and understanding nature of the visit. Within 45 minutes of my appointment I was able to pick up my prescription which was incredibly helpful. Thank you

10 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

My appointment was on time and quick

My appointment was on time and quick. Glad I went this way. The Dr got me a script so I could get a MRI as soon as possible. Sooner than what my primary care could do for me.

23 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Great experience

Dr. Leafblad was easy to talk to and I felt very comfortable and reassured during our call. I highly recommend

23 May 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

My visit went very well

My visit went very well. I was very pleased overall. Dr. was knowledgeable. Process was easy. I was prescribed the meds I needed. Would recommend.

22 May 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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