Sesame Reviews 

4,258
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, attentiveness, and genuine care, often highlighting their ability to listen and understand individual needs. The service is consistently described as efficient and easy, providing a smooth and convenient user experience for many. People appreciate the exceptional customer service, noting helpful and fantastic interactions that make the process pleasant and productive. However, some customers also noted issues with customer service, reporting unresolved problems and unhelpful chatbot interactions. A few other people also felt that some providers were unhelpful or did not thoroughly review their cases. Additionally, some reviewers mentioned technical difficulties with video calls or felt appointments were rushed and not fully completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, compassion,... See more

Service

Reviewers highlight positive aspects of service, often praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, often feeling cared for, listened to, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease, simplicity, and speed of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the services affordable and a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a major insurance change due to a job loss and needed affordable care while everything settled. I found Samantha Turcotte, who was able to help me stay on my medications without crazy out of poc... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied

Rated 5 out of 5 stars

Dr. Fuentes was prompt, attentive, and a great listener. He provided thoughtful insight and made me feel genuinely heard and cared for. I truly appreciate his professionalism and the way he shows conc... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,258)

1,030 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient appointment

Very efficient appointment. Knowledgeable doctor who was helpful with diagnosis and treatment.

8 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

I booked a mental health appointment…

I booked a mental health appointment for anxiety with a specific provider and waited nearly a week for the visit. When the appointment time came, no one showed up. Sesame acts as a marketplace but appears not to verify provider availability before confirming appointments. This wasted my time, affected my health, and reflects poor accountability.

8 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 1 out of 5 stars

No customer support

No customer support. Must tal to Ai which knows nothing. If your going to take my money then you need to have a phone # to resolve issues. Otherwise your stealing my money and i will be reporting as such.

8 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Tallin Patterson is an excellent…

Tallin Patterson is an excellent practitioner. Professional but also down to earth. She listened and also explained everything. She is a gift. Very thankful for her and for Sesame as well. Great care!

5 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Venise

Venise Aviso was perfect loved her

1 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Best medical experience. I feel much better and relieved.

This was the best experience I’ve had with a medical provider. For the past year I’ve had a tough time finding reliable and empathetic care. This provider listened and helped me a great deal. It might not have seemed like much but it was truly a life changing appointment. Such a stressful weight has been lifted off me. Thank you.

2 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great attention

Great attention! Not rushed! He prepared
By reading my lab work and comments. So attentive to my questions until I was all out. Thank you!

4 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Jackie Morgan has always been very nice…

Jackie Morgan has always been very nice to me and helpful I always can get what I need she is very through I would recommend her to my family and Friends if they want a good televisit dol

4 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 4 out of 5 stars

It’s a little weird actually

It’s weird actually. I’m trying to navigate the American healthcare system without insurance, it’s just a stack of subscriptions that still ends up being cheaper than a healthcare plan. But it was weird explaining to a stranger why I want to try a new mood stabilizing medication. I only had 15 minutes to plead my case and, since I’m emotionally dysregulated, it was actually kind of stressful and he wasn’t very…pleasant. Very to the point. Kind of squinted at me like I was lying the whole time. I felt very exposed. But I got the prescription so I guess it was a success. I’m excited to try it, it’s the first time I’ve tried to treat my disorder with medication. So yea I mean, ultimately it was an ok experience.

3 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Very knowledgeable

Kathryn Ruliffson was so nice & understanding. She let me describe what I had going on & I trusted her. Would definitely recommend her to others.

3 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dawn is a great provider

Dawn is a great provider. She took the time to listen, explained everything clearly, and made me feel genuinely cared for. Highly recommend.

2 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great

Sesame Care was a great experience. Dawn Drewes is great. She is compassionate, caring and knowledgeable. I am so glad I was able to get a same-day appointment with her and was able to get the lab testing order that I needed.

2 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Caring

The website itself is user-friendly, and my provider was very helpful.

2 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Followed all prompts to book a mental…

Followed all prompts and provided details to book an appointment. When the time for my appointment came she stated it was the wrong type of appointment and would not complete my consultation. I simply followed the prompts. Customer service refunded, but what a waste of time. Go to a real doctor and skip the fake docs here.

1 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi Steve,

We really appreciate you taking the time to share this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.

That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Helpful, Efficient, and Quick Referal

Appointment was available same day and multiple choices of times and doctors. I needed an MRI referal as I am in between primary care doctors and I got the MRI referal within an hour of my appt. Couldn't thank Dr. Juan Fernandez enough for his services and professional medical opinions on my injury.

1 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

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