Achie was thoughtful and considerate throughout our initial call. I really appreciate that she listened to my concerns and addressed each one to make sure I was comfortable with the plan. I really wis... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.
Contact info
United States
- 877-947-6411
- support@sesamecare.com
- sesamecare.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent all around experience
The signup process was very smooth, and my doctor (Dr. Wiltcher) was both personable and professional. She was able to make solid recommendations for my health needs and was very easy to talk with. I look forward to continuing my health care services with her and Sesame!

Reply from Sesame
Another Wonderful appointment with Dr
Another Wonderful appointment with Dr. Khan!
Dr. Khan heard my concerns and advised me in a direction that made me feel comfortable about our plan of action. He also expressed his concerns about side effects. Very engaging. He’s a busy doctor but I felt heard.

Reply from Sesame
My experience with Sesame
My experience with Sesame, particularly regarding prescription issues involving the Walgreens pharmacy on Elliot Road in Tempe, has been frustrating.
Before last month, I was looking into joining the weight loss program through Sesame. I completed the weight loss questionnaire, after which I was prompted to enter payment information and subscribe to Sesame Plus for $10 per month, which I believed was required in order to participate in the program. However, when I met with the provider, I was told that they were not associated with the weight loss program and that a refund would be issued. I then tried booking another appointment, but I had to call Sesame to confirm that this appointment also was not part of the weight loss program. That appointment had to be canceled, and the agent I spoke with directed me to the correct subscription, called Success by Sesame. Only after enrolling in the proper program was I able to be seen for a Wegovy prescription.
Last month, I also had problems with my prescription. It was initially sent to Walmart Pharmacy, but Walmart told me they had never received the prescription. Because the issue could not be resolved, the prescription eventually had to be transferred to Walgreens. I still had to follow up multiple times and go back and forth trying to determine whether it had actually been sent and what the out-of-pocket cost would be. It took a significant amount of time and effort just to ensure I would be able to get my medication.
This month, my prescription was initially sent to Walgreens. I was unable to see the price on the Sesame website, unlike the first month, (at which time my first prescription also came with a GoodRX coupon by default without going to the manufacturer's website to redeem the manufacturer reduced price, which wasn't the case this time), so I called Walgreens and was told that my out-of-pocket cost would be over $1,000. I declined and had the prescription transferred to CVS instead.
I then went to the manufacturer's website and obtained a coupon that reduced my out-of-pocket cost to $200. After CVS began giving me problems, I decided to transfer the prescription back to Walgreens. Before doing so, I called Walgreens to confirm whether they would accept the coupon, and they assured me that it would bring the cost down to $200. However, Walgreens later told me they never received the prescription after it had been sent from CVS. Even after the prescription was resent to Walgreens, I was told the same thing, and the issue remained unresolved. I then had to contact Sesame again to see what was going on. Sesame told me they had contacted the pharmacy and that I could pick it up at 3 p.m. on 6/17/26. I wanted to call to check on the status with the pharmacy, but I was on hold for a while. After finally getting through, they confirmed that they had received the prescription, that my out-of-pocket cost would be $200, and when it would be ready. Only then was the issue finally resolved.
As a result, I spent hours trying to locate my medication and coordinate between the pharmacies and my provider. I expected clearer communication and better coordination from Sesame. Instead, I experienced confusion, inconsistent information, numerous phone calls, and unnecessary stress.
I am tired of having to jump through hoops to get basic issues resolved, which is why I canceled Sesame and will not be using their service again. The lack of coordination and support throughout this process only added to the frustration.

Reply from Sesame
Sesame makes it so easy
Sesame makes it so easy, simple, and fast to get the medication(s) you need. I have been able to get an appointment within the hour. Some doctors even have the video turned off and just talk to you on the phone. This definitely makes it more comfortable, especially when you aren't feeling well. The appointments only last 1-3 minutes max. My prescriptions are filled and ready for pick up in a matter of hours or less. I highly recommend this affordable, convenient option!

Reply from Sesame
He was on time
He was on time. He asked key information about my current condition and meds and my input of current RX needs. We had some brief WiFi glitches almost certainly on my side, however he was patient the minute or so until it was restored. He made recommendations, wrote the RX and had sent it to a local pharmacy by the end of the call. Berry efficient and well done!!

Reply from Sesame
Tito was extremely professional and kind
Tito was extremely kind; he even helped my husband and me perform some physical tests to assess the possible cause of the pain I was experiencing, and it was thanks to him that we went to the emergency room.
Tito, thank you so much for clarifying things and helping us make the right decision for my health.

Reply from Sesame
I got caught in the rain on yesterday.
I got caught in the rain on yesterday. Woke up today feeling horrible. I couldn't get in to see my doctor. So, I made an appointment with Sesame. Had a great NP. She was very professional, understanding and kind. I was very pleased with my visit. Got my prescription on my way home and I have started taking them. Thanks Sesame....

Reply from Sesame
Best Online Doctor Ever!
Dr. Tod Work is amazing! Top rated, I highly recommend him!

Reply from Sesame
Dr Murillo is the best dr
Dr Murillo is the best dr . Listens to people’s needs and prescribes accordingly.

Reply from Sesame
Doctor was very friendly
Doctor was very friendly, efficient, and helpful

Reply from Sesame
Excellent & Caring Psychiatrist
Dr. Leibman has has been excellent. I’ve dealt with depression for a long time, and it had gotten really bad again with constant fatigue, anhedonia, and feeling on guard all the time. She listened carefully, understood what I was going through, and made thoughtful medication adjustments that started working surprisingly well. I’m finally seeing real motivation and clarity come back, and it feels like I’m getting my life back on track.
She’s genuinely kind and caring and you can tell she truly wants her patients to improve. If you’re looking for a psychiatrist who listens and delivers meaningful results, Dr. Leibman is the one.

Reply from Sesame
Probably great if you don’t need…
Probably great if you don’t need controlled substances. Dr. Was nice and refunded me. I imagine if they are all as calm and chill as him it’s good for its needs.

Reply from Sesame
Worked fine
The doctor I spoke to was great, very fast and easy, kind person. Seems like it worked to me.

Reply from Sesame
BEST DOCTOR!
For the past three years, I always look forward to my appointments with Dr.Chinedu Okeke. He is the best doctor I have ever met since we relocated to Florida. He truly cares about his patients. He is also very personable and professional. I’m happy my constant search for a Doctor is finally over.

Reply from Sesame
Compassionate, thorough, and kind
Dr. Nevins listened to all of my concerns and ordered labs to check them. Then she took the time to explain the choices and why the suggested coarse was the best decision. She was attentive, knowledgeable, compassionate, and on time.

Reply from Sesame
Another excellent experience with…
Another excellent experience with Doctor Henry. Very knowledgeable, helpful, thorough and a great guy.

Reply from Sesame
I felt like she took the time to listen…
I felt like she took the time to listen to me & answer questions. Thank you.

Reply from Sesame
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







