Sesame Reviews 

4,270
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and providers for their professionalism, knowledge, and compassionate approach. Many people appreciate how providers listen attentively to concerns, making them feel heard and well-cared for during their appointments. The service is often highlighted as easy, quick, and convenient, with many finding it a practical alternative to traditional doctor visits. Reviewers also note the efficiency of the user experience, including prompt prescriptions and smooth processes. However, some customers also noted issues with provider competence or care, citing instances where providers seemed unengaged, failed to review records, or offered inappropriate medical advice. Additionally, a few other people felt dissatisfied with customer service, experiencing unresolved issues, lack of callbacks, or unhelpful chatbot interactions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the convenience, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many feeling heard, cared for, and that their concerns... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding prices affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Achie was thoughtful and considerate throughout our initial call. I really appreciate that she listened to my concerns and addressed each one to make sure I was comfortable with the plan. I really wis... See more

Rated 5 out of 5 stars

My APRN Camilo Murillo is awesome! He is the best healthcare provider I have ever been to. He is very knowledgeable and listens to your needs and concerns. He is very easy to talk to and it's a ple... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(4,270)

1,041 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent all around experience

The signup process was very smooth, and my doctor (Dr. Wiltcher) was both personable and professional. She was able to make solid recommendations for my health needs and was very easy to talk with. I look forward to continuing my health care services with her and Sesame!

16 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Another Wonderful appointment with Dr

Another Wonderful appointment with Dr. Khan!

Dr. Khan heard my concerns and advised me in a direction that made me feel comfortable about our plan of action. He also expressed his concerns about side effects. Very engaging. He’s a busy doctor but I felt heard.

16 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

My experience with Sesame

My experience with Sesame, particularly regarding prescription issues involving the Walgreens pharmacy on Elliot Road in Tempe, has been frustrating. 

Before last month, I was looking into joining the weight loss program through Sesame. I completed the weight loss questionnaire, after which I was prompted to enter payment information and subscribe to Sesame Plus for $10 per month, which I believed was required in order to participate in the program. However, when I met with the provider, I was told that they were not associated with the weight loss program and that a refund would be issued. I then tried booking another appointment, but I had to call Sesame to confirm that this appointment also was not part of the weight loss program. That appointment had to be canceled, and the agent I spoke with directed me to the correct subscription, called Success by Sesame. Only after enrolling in the proper program was I able to be seen for a Wegovy prescription.

Last month, I also had problems with my prescription. It was initially sent to Walmart Pharmacy, but Walmart told me they had never received the prescription. Because the issue could not be resolved, the prescription eventually had to be transferred to Walgreens. I still had to follow up multiple times and go back and forth trying to determine whether it had actually been sent and what the out-of-pocket cost would be. It took a significant amount of time and effort just to ensure I would be able to get my medication.

This month, my prescription was initially sent to Walgreens. I was unable to see the price on the Sesame website, unlike the first month, (at which time my first prescription also came with a GoodRX coupon by default without going to the manufacturer's website to redeem the manufacturer reduced price, which wasn't the case this time), so I called Walgreens and was told that my out-of-pocket cost would be over $1,000. I declined and had the prescription transferred to CVS instead.

I then went to the manufacturer's website and obtained a coupon that reduced my out-of-pocket cost to $200. After CVS began giving me problems, I decided to transfer the prescription back to Walgreens. Before doing so, I called Walgreens to confirm whether they would accept the coupon, and they assured me that it would bring the cost down to $200. However, Walgreens later told me they never received the prescription after it had been sent from CVS. Even after the prescription was resent to Walgreens, I was told the same thing, and the issue remained unresolved. I then had to contact Sesame again to see what was going on. Sesame told me they had contacted the pharmacy and that I could pick it up at 3 p.m. on 6/17/26. I wanted to call to check on the status with the pharmacy, but I was on hold for a while. After finally getting through, they confirmed that they had received the prescription, that my out-of-pocket cost would be $200, and when it would be ready. Only then was the issue finally resolved.

As a result, I spent hours trying to locate my medication and coordinate between the pharmacies and my provider. I expected clearer communication and better coordination from Sesame. Instead, I experienced confusion, inconsistent information, numerous phone calls, and unnecessary stress.

I am tired of having to jump through hoops to get basic issues resolved, which is why I canceled Sesame and will not be using their service again. The lack of coordination and support throughout this process only added to the frustration.

10 June 2026
Unprompted review
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Reply from Sesame

Hi Sruti,

We’re sorry for any frustration this has caused. Our records show that our team has already been able to assist you with this matter.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please don’t hesitate to reach out to us at support@sesamecare.com. Phone support is also available Monday through Friday at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Sesame makes it so easy

Sesame makes it so easy, simple, and fast to get the medication(s) you need. I have been able to get an appointment within the hour. Some doctors even have the video turned off and just talk to you on the phone. This definitely makes it more comfortable, especially when you aren't feeling well. The appointments only last 1-3 minutes max. My prescriptions are filled and ready for pick up in a matter of hours or less. I highly recommend this affordable, convenient option!

17 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

He was on time

He was on time. He asked key information about my current condition and meds and my input of current RX needs. We had some brief WiFi glitches almost certainly on my side, however he was patient the minute or so until it was restored. He made recommendations, wrote the RX and had sent it to a local pharmacy by the end of the call. Berry efficient and well done!!

17 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Tito was extremely professional and kind

Tito was extremely kind; he even helped my husband and me perform some physical tests to assess the possible cause of the pain I was experiencing, and it was thanks to him that we went to the emergency room.
Tito, thank you so much for clarifying things and helping us make the right decision for my health.

14 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I got caught in the rain on yesterday.

I got caught in the rain on yesterday. Woke up today feeling horrible. I couldn't get in to see my doctor. So, I made an appointment with Sesame. Had a great NP. She was very professional, understanding and kind. I was very pleased with my visit. Got my prescription on my way home and I have started taking them. Thanks Sesame....

16 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Excellent & Caring Psychiatrist

Dr. Leibman has has been excellent. I’ve dealt with depression for a long time, and it had gotten really bad again with constant fatigue, anhedonia, and feeling on guard all the time. She listened carefully, understood what I was going through, and made thoughtful medication adjustments that started working surprisingly well. I’m finally seeing real motivation and clarity come back, and it feels like I’m getting my life back on track.

She’s genuinely kind and caring and you can tell she truly wants her patients to improve. If you’re looking for a psychiatrist who listens and delivers meaningful results, Dr. Leibman is the one.

14 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 4 out of 5 stars

Probably great if you don’t need…

Probably great if you don’t need controlled substances. Dr. Was nice and refunded me. I imagine if they are all as calm and chill as him it’s good for its needs.

14 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Worked fine

The doctor I spoke to was great, very fast and easy, kind person. Seems like it worked to me.

13 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Quick

Quick, easy, good value

12 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

BEST DOCTOR!

For the past three years, I always look forward to my appointments with Dr.Chinedu Okeke. He is the best doctor I have ever met since we relocated to Florida. He truly cares about his patients. He is also very personable and professional. I’m happy my constant search for a Doctor is finally over.

11 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Compassionate, thorough, and kind

Dr. Nevins listened to all of my concerns and ordered labs to check them. Then she took the time to explain the choices and why the suggested coarse was the best decision. She was attentive, knowledgeable, compassionate, and on time.

12 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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