Sesame Reviews 

4,263
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, attentiveness, and genuine care, often highlighting their ability to listen and understand individual needs. The service is consistently described as efficient and easy, providing a smooth and convenient user experience for many. People appreciate the exceptional customer service, noting helpful and fantastic interactions that make the process pleasant and productive. However, some customers also noted issues with customer service, reporting unresolved problems and unhelpful chatbot interactions. A few other people also felt that some providers were unhelpful or did not thoroughly review their cases. Additionally, some reviewers mentioned technical difficulties with video calls or felt appointments were rushed and not fully completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, compassion,... See more

Service

Reviewers highlight positive aspects of service, often praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, often feeling cared for, listened to, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease, simplicity, and speed of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the services affordable and a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a major insurance change due to a job loss and needed affordable care while everything settled. I found Samantha Turcotte, who was able to help me stay on my medications without crazy out of poc... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied

Rated 5 out of 5 stars

Dr. Fuentes was prompt, attentive, and a great listener. He provided thoughtful insight and made me feel genuinely heard and cared for. I truly appreciate his professionalism and the way he shows conc... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(4,263)

1,034 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dr. Ogbodo is the best!

Dr. Ogbodo is so wonderful! His demeanor is so kind, and he really cared about helping to solve our issue. Actually, it was my husband’s appointment, but he was very interested in the few comments I had to share. He far exceeded our expectations! Thank you so much!

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Todd Work was very helpful listened to…

Todd Work was very helpful listened to my symptoms and made a good plan of action to help my healing process with good prescriptions and to get got good rest . Very happy with service

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Leafblad is wonderful

Dr Leafblad is wonderful. This is my second time with him. He asks all the right questions, answers my questions, and we both agreed on what I should do. He is absolutely amazing. I wish I could steal him to New York. In any case, I will continue to turn to him. Thank you Dr Leafblad.

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I never had to leave my bed

I wasn’t feeling great and I never had to leave my bed. The doctor signed on by video, took the pertinent information and was able to give me a prescription in minutes. You can’t beat that! I’m very happy.

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Melissa Roberts gets a gold star!

Melissa Roberts was thorough, kind and very professional. She took great care to diagnose and prescribe treatment of my malady. Excellent communication in layman's terms. She did not rush as most medical people do.

28 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

I am extremely frustrated with Sesame

I am extremely frustrated with Sesame. I specifically requested two prescriptions that are meant to be used together, but the doctor only sent one of them.

There is no direct way to contact the doctor. The only option is to speak with a chatbot, which repeatedly said it could not help. When I asked for customer service contact information, the chatbot still refused to provide any assistance.

Even worse, I was told that if I wanted to discuss the missing prescription with the doctor, I would need to schedule and pay for another appointment. Patients should not have to pay again just to correct a prescription issue or ask a follow-up question about a mistake.

I paid for medical care, not endless conversations with an unhelpful chatbot and additional appointment fees to fix their errors.

26 June 2026
Unprompted review
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Reply from Sesame

Hi there,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Protecting our patients' privacy and confidentiality is extremely important to us, so we're unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we can better understand your experience, but we haven't yet received a response.

We take feedback like yours seriously and would still like the opportunity to help. If you need further assistance, please email us at support@sesamecare.com. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Doc was wonderful!

The doctor was really helpful and nice and answered my questions and provided recommendations. Will request her again next time.

24 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The provider was very kind

The provider was very kind, took the time to listen to my concerns, and never made me feel rushed. They explained everything clearly, suggested medication options, and genuinely cared about helping me. Highly recommend!

24 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐Lovelin was an Amazing Provider!

⭐⭐⭐⭐⭐

I had an excellent experience with Lovelin through Sesame. She has open availability for everyone’s schedule! She was professional, reliable, punctual, and incredibly knowledgeable. She took the time to listen to my concerns, answered all of my questions thoroughly, and made me feel heard and understood throughout the entire appointment.

Lovelin not only helped me with my medical issue and promptly sent my prescription to the pharmacy, but she also took the time to explain other services available through Sesame. Her patience, compassion, and willingness to help went above and beyond my expectations.

It’s rare to find a provider who is both highly competent and genuinely caring, but Lovelin is exactly that. I truly appreciate the outstanding care and support she provided. I would highly recommend her to anyone seeking quality healthcare through Sesame.

Thank you, Lovelin, for such an amazing experience!

23 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Doctor was very understanding and did…

Doctor was very understanding and did exactly what I needed without any problems. Only took 2 or 3 minutes tops. Would definitely recommend this to anyone!

23 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Extremely convenient and cost-effective

Very easy to set an appointment in the doctor was prompt, professional and courteous. There was a bit of an issue with the pharmacy and the doctor worked hard to resolve it

22 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I am very happy with my interaction…

I am very happy with my interaction with Dr. Bret Danielson. He was attentive, and he took the time to listen carefully to my concerns. He explained the available options clearly and recommended the best option for my situation. I truly appreciated his professionalism, compassion, and thoughtful approach to my care.

18 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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