Sesame Reviews 

4,258
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, attentiveness, and genuine care, often highlighting their ability to listen and understand individual needs. The service is consistently described as efficient and easy, providing a smooth and convenient user experience for many. People appreciate the exceptional customer service, noting helpful and fantastic interactions that make the process pleasant and productive. However, some customers also noted issues with customer service, reporting unresolved problems and unhelpful chatbot interactions. A few other people also felt that some providers were unhelpful or did not thoroughly review their cases. Additionally, some reviewers mentioned technical difficulties with video calls or felt appointments were rushed and not fully completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, compassion,... See more

Service

Reviewers highlight positive aspects of service, often praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, often feeling cared for, listened to, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease, simplicity, and speed of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the services affordable and a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a major insurance change due to a job loss and needed affordable care while everything settled. I found Samantha Turcotte, who was able to help me stay on my medications without crazy out of poc... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied

Rated 5 out of 5 stars

Dr. Fuentes was prompt, attentive, and a great listener. He provided thoughtful insight and made me feel genuinely heard and cared for. I truly appreciate his professionalism and the way he shows conc... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(4,258)

1,030 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend provider Agnes Opara.

Dr. Agnes was very friendly and listened to what i had to say about previous bouts with an ongoing medical issue.She discussed options and was very open to my sharing about which treatment plan i thought had worked well for me in the past. Dr. Agnes the sent the meds very timely and followed up to make sure i was able to get them picked up. Highly Reccomend

3 July 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Absolutely fantastic

The visit itself was shockingly short. I don't know exactly what I had expected, but this level of expediency and convenience was not it. Will probably continue using this service for a long time to come

3 July 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

They don’t prescribe anxiety meds that are controlled despite their website clearly saying they do

Their website clearly says they prescribe specific anxiety meds, which is what worked in the past for me and what I was looking for, so I paid the $79 fee for a virtual appt and their medical provider said they never prescribe any controlled medications. I wouldn’t have wasted my time and money and her time if their website didn’t specifically say they prescribe those medications. She then offered me depression medication and I told her I’m not depressed, it’s only anxiety.

3 July 2026
Unprompted review
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Reply from Sesame

Hi Kathleen,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum.

We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at support@sesamecare.com with your full name, date of birth, or the email address associated with your account so we can look into your concerns further.

You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.

Best,
Sesame Care Support

Rated 5 out of 5 stars

10/10 Recommend

I am very happy with the care I received via Sesame. Dr. Ruliffson had a connection issue, so she texted, letting me know what was happening. We then booked a phone call within the hour. The only negative was that I couldn't do a video call (we didn't connect, but the service thought we had), which was fine by me. I could upload photos if I needed to. Dr. Ruliffson was very knowledgeable, kind, and thoughtful. I will use this service and doctor again.

4 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr. Suero is an extremely knowledgeable and caring physician, I recommend him 100%

Dr. Suero and the Team at Sesame are extremely professional. Dr. Suero took care of my mother's medical concerns, he was prompt and very proactive when it came to our concerns about refilling her medications prior to travel. Dr. Suero is thorough communicative, and a very knowledgeable physicians, who cares about the comfort and the health of his patients. Our family trusts him 100%.

2 July 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Odekunle

Dr. Odekunle was very polite and understanding. Had my prescriptions called in immediately.
I highly recommend him.

1 July 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great Price

The website is clear and easy the only downside is you can’t access a lot thru phone you have to log in a pc to complete other tasks but other than that experience is great but some people don’t have pc or laptop they rely on phones….my PA is amazing ⭐️⭐️⭐️⭐️⭐️ PA Shaikh

29 June 2026
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Finding a healthcare provider who cares

Finding a healthcare provider who is both knowledgeable and genuinely compassionate is rare, and I feel incredibly fortunate to have found Linda Enjema, FNP-C.

From the very beginning, Linda has been kind, patient, and truly attentive to my concerns. She never makes me feel rushed and always takes the time to listen, explain everything clearly, and ensure I feel comfortable with my care. Her professionalism is matched by her warmth and genuine concern for her patients’ well-being.

Throughout my medical care, Linda has been a constant source of support, and I have always felt that she truly wanted the best for me. That level of compassion and dedication is something I deeply appreciate and will never forget.

Thank you, Linda, for the exceptional care you provide every day. Sesame is fortunate to have you on their team, and I wholeheartedly recommend you to anyone looking for a healthcare provider who is not only highly skilled but also truly cares about the people she serves.

1 July 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Easy and Helpful

Easy and Helpful!
First time using Sesame. She asked the necessary questions and quickly renewed my existing prescription. It was a simple and affordable process, especially when paying out of pocket.

30 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Rushed visit and no follow-up support

The visit was scheduled for 15 minutes but ended after about 4 minutes, and it felt rushed.
The doctor did not ask about the prescription duration (30 vs 90 days), and I forgot to mention it before the visit ended. I sent a message immediately after the appointment while the chat was still marked “Open” and the “Message Doctor” button was active, but I never received a response.
Support then advised me to book another paid visit instead.
This makes the messaging feature feel misleading, since it doesn’t actually allow post-visit communication with the doctor.
I will not be using this service again.

29 June 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi Vadym,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Protecting our patients' privacy and confidentiality is extremely important to us, so we're unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review.

We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at support@sesamecare.com with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.

Best,
Sesame Care Support

Rated 1 out of 5 stars

Negligent and incompetent doctors that…

Negligent and incompetent doctors that are rude. Do NOT use them. Achie is the worst and she doesn't car about her patients.

27 June 2026
Unprompted review
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Reply from Sesame

Hi there,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Protecting our patients' privacy and confidentiality is extremely important to us, so we're unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we can better understand your experience, but we haven't yet received a response.

We take feedback like yours seriously and would still like the opportunity to help. If you need further assistance, please email us at support@sesamecare.com. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.

Best,
Sesame Care Support

Rated 5 out of 5 stars

I had a very fast and efficient…

I had a very fast and efficient experience with the whole process from the beginning to the end. I really appreciate the care I got with the doctor.

22 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr. Ogbodo is the best!

Dr. Ogbodo is so wonderful! His demeanor is so kind, and he really cared about helping to solve our issue. Actually, it was my husband’s appointment, but he was very interested in the few comments I had to share. He far exceeded our expectations! Thank you so much!

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Todd Work was very helpful listened to…

Todd Work was very helpful listened to my symptoms and made a good plan of action to help my healing process with good prescriptions and to get got good rest . Very happy with service

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Leafblad is wonderful

Dr Leafblad is wonderful. This is my second time with him. He asks all the right questions, answers my questions, and we both agreed on what I should do. He is absolutely amazing. I wish I could steal him to New York. In any case, I will continue to turn to him. Thank you Dr Leafblad.

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I never had to leave my bed

I wasn’t feeling great and I never had to leave my bed. The doctor signed on by video, took the pertinent information and was able to give me a prescription in minutes. You can’t beat that! I’m very happy.

29 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Melissa Roberts gets a gold star!

Melissa Roberts was thorough, kind and very professional. She took great care to diagnose and prescribe treatment of my malady. Excellent communication in layman's terms. She did not rush as most medical people do.

28 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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