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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience and find the product very helpful for revision and learning, leading to improved grades and test scores. Many appreciate the interactive and engaging nature of the platform, with various techniques and activities making studying more enjoyable. The customer service is also frequently praised for being excellent, prompt, and supportive. However, some people were dissatisfied with the website and app, mentioning glitches like unsaved progress, repetitive questions, and issues with logging out. A few other people also felt that the content could be too basic or that the system sometimes marks correct answers as wrong, or even provides incorrect information.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Many customers find the platform easy to use, with... See more

Product

People report positive experiences with the product, finding it to be an incredible set of educational tools... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise it as helpful, engaging, and the... See more

Application

Consumers find the app to be ambiguous. Many reviewers praise it as a helpful and brilliant study tool, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply brilliant ! So many varied techniques designed to help students get the best out of their learning. It’s definitely helped to get wonderful mock exam results for our son. Will use again i... See more

Company replied

Rated 5 out of 5 stars

My Son earned a grade 7 in both Geography and Business Studies, one full grade increase in each subject, thanks to Seneca. He said it was interactive and made studying more enjoyable. With a heavy cou... See more

Company replied

Rated 5 out of 5 stars

Seneca has been fantastic and both my sons have found it to be e really beneficial. It has helped them with higher scores in tests. Staying on top at maths and general revision accross all subjects... See more

Company replied

Rated 5 out of 5 stars

I find Seneca to be a very useful application in order to revise what I learnt in lessons. The tasks are nice and short with relatively easy questions. You can also add subjects to your profile which... See more

Company replied


Company details

  1. Educational Institution

Written by the company

Free revision for KS2, KS3, GCSEs & A Levels. Join 10 million students revising 2x faster across 400+ exam board-specific courses!


Contact info

3.9

Great

TrustScore 4 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Too expensive

As good as this site is, it’s totally ridiculous that they are making people pay over £80 for 4 months! There is no option to pay for just a month or monthly. Only 4 month package or annual. Do better.

1 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Hi Adenike, thank you for your review. I'm glad you found the site useful and I've passed on the feedback about the pricing structure. If you have any other questions or concerns please do reach out to learnmore@seneca.io

Rated 5 out of 5 stars

Our daughter found this very helpful…

Our daughter found this very helpful with her GCSEs and A levels. It’s a great resource for testing her knowledge.

28 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for the review! We're so happy you've found Seneca to be helpful :)

Rated 5 out of 5 stars

Great customer service & good revision support

Both my sons found Seneca very useful when revising for their A levels. My youngest got 4 A grades.
I forgot to cancel the membership after my youngest finished his A levels, but Seneca refunded the money straight away.

28 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for your review, we're so glad Seneca could help!

Rated 5 out of 5 stars

honestly my school needs to bring bavk…

honestly my school needs to bring bavk this site and it has to be effective immediately cause not only dis i actually learn IT WAS SHORT SIMPLE AND RELEVANT UNLIKE CERTAIN Sugar Honey Ice Tea Tofu Yolk SITE NAMED SPARKS

25 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thanks for your review!

Rated 3 out of 5 stars

Seneca is mid

Seneca is mid. Too much work to get a new level and it stresses students out because my teachers give a lot of homework on Seneca.

15 August 2024
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thanks for your review. I'm sorry to hear that this is causing stress! If there is anything we can do to help, please reach out to learnmore@seneca.io.

Rated 5 out of 5 stars

Great resources

Great resources and a boost to my daughter's GCSE preparation.

21 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thanks for the 5* review! We're so happy Seneca could help.

Rated 5 out of 5 stars

Fabulous across the board

content, ease of use and customer service throughout us having it have all been fabulous - thank you!

19 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for a great review! We're so happy Seneca has helped :)

Rated 1 out of 5 stars

This is so crap!

This is so crap!! I can’t believe I just paid £50 for 4 months and only got a handful of practice questions per topic in science!! It’s a scam!! Save your money don’t use them !!

17 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Hi Ifrah, thanks for your review. I'm so sorry the available content didn't quite meet your expectations. Could you reach out to learnmore@seneca.io with your account details so we can take a look for you?

Rated 5 out of 5 stars

This has been a great support for our…

This has been a great support for our son and ourselves during a difficult period.

Olivia who has dealt with all my technological queries and faux Pas has been an absolute star ⭐. Nothing is too much trouble, extremely prompt at responding to any queries and not making me feel like a nuisance.

Love the layout where you can see what's been done and how your child is progressing. Plain speak, bliss

13 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for such a lovely review! It's great to hear that you've enjoyed using Seneca, and that Olivia was able to help you out :)

Rated 1 out of 5 stars

This website is extremely terrible and…

This website is extremely terrible and troubling to young people.It doesn't provide helpful learning to children, instead leaves them stressed.

11 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Hi, I'm very sorry to hear that Seneca has made you stressed as this is never our intention! Please don't hesitate to reach out to us at learnmore@seneca.io and we will be happy to support you.

Rated 5 out of 5 stars

Good product and customer service

My son used Seneca and it was a great help with his revision. Also when we had a customer service question it was dealt with quickly and helpfully.

9 May 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for your kind review, we're so glad Seneca could help!

Rated 5 out of 5 stars

Good experience

Son has really enjoyed using Seneca. I was very impressed with customer service response to a query I had. Very quick response and no quibble

28 April 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for the 5* review, we appreciate you using Seneca :)

Rated 5 out of 5 stars

great tool

Seneca was a great tool for my son. User experience for parents is also great - I hadnt been able to cancel the subscription before it auto-renewed. I got in touch with the contact centre and they promptly issued a refund. Must confess - dont see that kind of a nice behaviour from many large companies

25 April 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for your kind review, we're glad you've enjoyed using Seneca and that we could help you!

Rated 5 out of 5 stars

The best app for studying

The best app / web app for studying, full of questions, answers, AI tools to help and much more... Have fun with it

12 March 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thanks for the 5* review, we really appreciate you using Seneca!

Rated 2 out of 5 stars

Very poor service for 1:1 tutoring

Very poor service for 1:1 tutoring. Requested a call back to arrange maths tuition and not had a response. Does not bode well for the quality or efficiency of the tutoring service.

8 April 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Hi, I'm very sorry that you have not had a great experience however Seneca does not provide 1:1 tutoring. This sounds like it is GoStudent instead so I would suggest you contact them here: https://www.gostudent.org/en-gb/get-in-touch/

Rated 1 out of 5 stars

Used to love it, now I HATE it

Seneca why? Cram Mode was the most accurate and reliable source of revision I had. It alone had literally jumped my grades from 6/3 to 7s and 9s. I had even told my peers to use it and it boosted their grades from 5s/ 3s to 8s! But now it had been limited to 20 questions. I used to do over 100 in one sitting, as it is called CRAM. I actually am willing to pay for exam boost, if it is at the promised price at £12.99 and not over £50, I have exams in a month. I simply do not need it for 4 months. Until then, best believe I will be constantly emailing for updates until 1) cram mode is restored to its former glory or 2) I have the option to pay exam boost for only a month.

Thanks.

7 April 2025
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Hi,

Thanks for taking the time to share your feedback, I completely understand your frustration with the recent changes. While the full version of Cram Mode now requires an Exam Boost (or higher) subscription, you can still access 20 questions per session for free. All of these questions are available within the main course too.

At the moment, we only offer 4-month or annual subscriptions, but I’ll definitely pass your feedback on about a 1-month option. I’m really sorry for any inconvenience this has caused.

Rated 5 out of 5 stars

Incredibly useful

There is such a wealth of information and study aids available on the Seneca platform. It's useful for those learning at school as well as those studying at home.

7 July 2024
Unprompted review
Seneca Learning logo

Reply from Seneca Learning

Thank you for the great review, and for using Seneca :)

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