World of Books - Sell Your Books Reviews 

96,131
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 11,492 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the selling process remarkably easy, efficient, and straightforward, appreciating the convenience and reliability of the service. Many highlight the promptness of payments, with funds often received quickly after items are processed, and praise the overall service for its effectiveness and clear communication. However, some people mentioned that prices offered for books can be low, especially for newer or valuable items, making it difficult to achieve a desired payout. A few other people also felt that items were rejected, leading to issues with payment or return of books.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many finding it an easy way to sell unwanted books... See more

User experience

Users describe positive interactions with user experience, consistently finding the process of selling books... See more

Payment

Customers consistently note positive experiences with payment, highlighting the simple process, prompt... See more

Service

Reviewers highlight positive aspects of service, with many consistently reporting good experiences and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising fair pricing, good prices, and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very concise and reported on every bar code entered. Sadly a vast amount of the DVDs were not accepted due to World of Books having plenty already but their packing instructions and payments were ext... See more

Rated 4 out of 5 stars

Easy to scan books to check their value and free collection by DPD was great. However I didn't get the expected value for my books - I received a message to say that 3 books were missing from my pack... See more

Rated 4 out of 5 stars

The process was a 5 star but communicating with the company was 1 star. The AI chat would only allow certain topics and there was no place to leave comments, though it did indicate you could. Would su... See more

Rated 4 out of 5 stars

Identifying books is a cinch using your scanning app, making the process verry easy. And the mailing process is equally simple, convenient and quick. I do wish that the price you pay for books was... See more


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

96K reviews

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4.3

All reviews

(96,131)

11,157 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to follow process know…

Very easy to follow process know exactly book value and accepted or not. Simple straightforward post and packing method. An excellent way to get rid of unwanted books and receive a bit of cash.

3 July 2026
Rated 1 out of 5 stars

Theft?

I sent 6 books in one box. Securely taped for safety. World of books said they were reviewing them and after one week marked 3 books as "Not Received". This was not possible. They received them all or none at all.

29 June 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

We appreciate you sharing your experience. We are truly sorry to hear about the discrepancy with the books you sent and the frustration this has caused. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you

All the best,
Sell your Books

Rated 5 out of 5 stars

Straightforward process from start to finish

My first experience of WoB Sell Your Books was very positive. The process was simple from start to finish, with the parcel being collected by DPD and the money in my account within the payment deadline. Emails from WoB kept me informed of progress at each stage.
I would definitely use this service again.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great offer, easy transaction

I am getting ready to move and needed a place to take my nicer books besides the local thrift shop. I scanned a whole shelf of books with two different book selling sites. I received an outstanding offer from World of Books for many of them so it was easy to decide which books to sell and which books to donate locally. Shipping was easy and I was paid very quickly.

1 July 2026
Rated 1 out of 5 stars

DISASTER after DISASTER since the company 'modernised'

NOW after 15 years of working with them on the old model, I am giving up. I have just spent 2 hours putting together, boxing up and preparing to send off a box of about 20 books for c. £6.70. When I hit sell after I had done all this, the value was reduced to £4.41. Since the company has gone to an AI mode - much more difficult to get in touch - it has gone down a precipice and will not survive. I have given a number of 5 star reviews in the past but this is the end. I am not wasting my time recycling to be treated like an idiot. DO NOT WASTE YOUR TIME. Also, the website is now over-complex and causes other problems which, frankly I can't be bothered to go into as I have already wasted enough time on this company which has clearly has the modernisers in to wreck it.

16 July 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience and the significant drop in value you encountered. We understand your disappointment, especially after such a long history with us. We regret that our recent changes have negatively impacted your experience.

All the best,
Sell your Books

Rated 4 out of 5 stars

It’s great overall

It’s great overall. I wish you had an easier way to edit and update the book list once it’s uploaded to the site. I had to start over from scratch when I needed to change my list

9 July 2026
Rated 1 out of 5 stars

I sent my book

I sent my book. It was denied, and I received no payment nor did I get my book back. There is no explanation and no one to talk to. Very bad experience, basically my book was stolen with no explanation as to why it wasn’t accepted. And when I mailed it, it was a brand new book.

14 July 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

We are truly sorry to hear about your frustrating experience with your book being denied without explanation and not being returned. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

All the best,
Sell your Books

Rated 5 out of 5 stars

The process was easier than I thought

The process was easier than I thought, I am not that computer savy, and was able to work out how to put a parcel in the post it box to be picked up. World of books kept in contact with what was happening and when I could expect my money. Would use again.

9 July 2026

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