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SelectQuote Reviews 

12,640
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,596 reviews, reviewers overwhelmingly and consistently had a truly great experience with this company. Customers frequently praise the knowledgeable staff and friendly agents who consistently provide professional guidance and patiently answer every question throughout the entire procedure. Many consumers truly appreciate the exceptionally clear communication, helpful expert advice, and smooth assistance received when exploring various available insurance options. However, some reviewers were not happy with response times, noting recurring instances where phone messages or important emails went completely unanswered for several days. A few other people also felt that securing final approval involved unexpected scheduling delays and tedious steps that ultimately caused considerable frustration for them.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that representatives were... See more

Customer service

Users describe positive interactions with customer service, noting that agents are courteous, professional,... See more

User experience

Consumers find user experience to be positive, highlighting that the process is quick and easy compared to... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience all the way around. Asked for a quote, got a call from a representative very soon after. Representative was very knowledgeable and did not waste my time in getting a quote started and... See more

Company replied

Rated 5 out of 5 stars

Everyone that I spoke with on the phone from the intial quote to the follow up throughout the chart review collection to the final approval were courteous and profession. I would also go to say that e... See more

Company replied

Rated 5 out of 5 stars

Chris Gee made me feel comfortable with the process. He called me back same day when I had a question about the whole process. I was kept up to date on the process. The original quote I had received... See more

Rated 5 out of 5 stars

The Agent was very prompt, professional, personable, and knowledgeable. He understood what I needed and was able to get the policy I wanted. After thorough interviewing, he provided me a proposal that... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(12,640)

1,601 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT use select quote

Do NOT use select quote! Its a nightmare! Poor customer service/communication. Sent repeated inquires for information already sent. Falsified and back dated policy start date and drafted funds for months when the policy wasnt even approved!

24 September 2026
Unprompted review
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Reply from SelectQuote

Thank you for sharing your feedback. We are investigating this matter to ensure our processes are corrected.

Rated 3 out of 5 stars

Not a very happy experience

Not a very happy experience, Took too long and policy price changed

11 September 2026
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Reply from SelectQuote

We appreciate your feedback and will review our pricing and processing times.

Rated 5 out of 5 stars

SelectQuote Experience

Staff reached out to me promptly and provided regular status updates throughout the process. Easy to work with and

4 September 2026
SelectQuote logo

Reply from SelectQuote

We are glad you enjoyed your experience with our team. Thank you for your review regarding our prompt communication and updates.

Rated 5 out of 5 stars

Price and response

Price and response
It was fast

16 September 2026
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Reply from SelectQuote

We are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our fair pricing and quick turnaround times. We appreciate your support.

Rated 5 out of 5 stars

Personable

Personable, detailed and great process

16 September 2026
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Reply from SelectQuote

We are glad you enjoyed your experience with us. Thank you for your feedback regarding our attentive service and thorough approach.

Rated 5 out of 5 stars

Helped me make a sound decsion

The agent was patient and was clear every step of the way. Answered all my questions and made me feel that they were genuinely cared for my well begin and made me comfortable with my decision.

15 September 2026
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Reply from SelectQuote

We are so glad to hear that your representative took the time to explain everything clearly and address all your concerns. Knowing you felt truly supported and confident in your choice means the world to us.

Rated 5 out of 5 stars

Overall great follow up

15 September 2026
SelectQuote logo

Reply from SelectQuote

We are glad you enjoyed your experience with our team. Thank you so much for your kind words regarding our attentive communication.

Rated 1 out of 5 stars

Don't trust the online application process

Well, they called and asked me the exact questions that I submitted A WASTE OF TIME! Then, they wanted to send me to an EXPERIENCED agent. What a fool I am for thinking that it was a simple process to receive a quote AFTER I submitted my personal information....... MY BAD

22 September 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

Thank you for taking the time to share your feedback. We understand how frustrating it is to repeat details you already provided and then be transferred. We are reviewing our intake process to ensure information is saved properly and quotes are provided much faster.

Rated 5 out of 5 stars

Excellent Communication!

Everyone that I spoke with on the phone from the intial quote to the follow up throughout the chart review collection to the final approval were courteous and profession. I would also go to say that each were very personable. Great job.

15 September 2026
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Reply from SelectQuote

Thank you for taking the time to share your feedback. We are happy to hear that our team provided respectful, professional, and friendly assistance from your very first quote all the way through your chart review collection and final approval. We appreciate your kind words.

Rated 5 out of 5 stars

My contact was Carly

My contact was Carly, she was very communicative throughout the process. She made it less stressful, through her patience and professionalism.

8 September 2026
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Reply from SelectQuote

We are so glad to hear that our team member provided clear updates and helped ease your stress with her attentive service. Thank you for your kind feedback.

Rated 5 out of 5 stars

Absolutely impressed

Absolutely impressed. Great follow up and thoughtful kind service. Extremely pleased with my experience and new policy.

Thank you.

15 September 2026
SelectQuote logo

Reply from SelectQuote

We are glad you enjoyed your experience with our team. Thank you for the positive feedback regarding our attentive care and your new policy.

Rated 1 out of 5 stars

Dissatisfactory Shopping Insurance Experience with Select Quote

Supposedly they shop homeowner insurance policies for consumers objectively,

In my experience, the Select Quote insurance agent was not offering the most appropriate coverage for me and instead was promoting insurance policies that benefited the agent.

The Select Quote agent was aggressive, rude and unprofessional. He reminded me used car salesman who had no guilt selling someone a lemon car.

21 September 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

Thank you for taking the time to share this feedback. We take allegations of pushy behavior and biased recommendations very seriously, as objective service is our standard. Our team is actively reviewing our agent training and monitoring procedures to ensure our representatives maintain full professionalism and always prioritize the client's actual coverage needs.

Rated 1 out of 5 stars

you did check other insurance…

you did check other insurance companies. I received substantially lower quotes from Prudential and Corebridge Financial. Essentially 1/2 the price

1 September 2026
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Reply from SelectQuote

Thank you for your feedback.

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful

11 September 2026
SelectQuote logo

Reply from SelectQuote

We are so glad you enjoyed your experience with us. Thank you very much for your kind words regarding our attentive team.

Rated 3 out of 5 stars

Process was too slow.

11 September 2026
SelectQuote logo

Reply from SelectQuote

We thank you for sharing your feedback regarding the extended waiting time you experienced. We are reviewing our internal procedures to streamline our operations and prevent future delays.

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