SEH BAC Reviews 2,407

Great aftercare service from Shaun at the customer service desk Ipswich. We had a number of problems that developed with our secondary glazing over time but Shaun was able to quickly and efficiently arrange repairs and to source replacement components for us. Very pleased with the service and end results.

Very pleased with the door and fittings. Installation was carried out at the arranged time, expertly done and all the debris cleared away by Gav T.

SEHBAC were efficient, capable, and friendly. My new rear porch is better than my wildest dreams.
It was built in just a few days and it was strange to see something that had just existed in my mind being built in reality.
It was very well designed, by a surveyor who took time to make plans we were happy with.
We had different contractors to do each step, digging out and filling foundations, constructing the porch which was made to our specifications, carpenters to install a fire door, etc etc.
The contractor kept everyone working hard and to time.
So, yes, we are delighted with our new rear porch, which we are using as an additional utility area.
Thank you to everyone!

Recently I had the privilege of dealing with SEH BAC. They put up a proper roof on my conservatory allowing me to have an additional room. From the planning stage right through to the completion, their workmanship was top quality. I took months checking the market but I am very grateful that I chose SEH BAC. Thank you to everyone who were involved especially to the 2 installers who worked in the pouring rain.

We had an absolutely outstanding experience with Daniel Goulding and Joel Smith installing our new conservatory roof. In the worst of weather they stayed until 9pm to ensure the roof was entirely watertight - so professional and thorough and we were so grateful to have them as our fitters.

Great customer service and fair price. They work with you to get you the best results. Recommended.

From sale to install it was an easy process. The install was done in one morning including fitting our catflap to the custom sized return we had.

Easy process from start to finish. Starting in the showroom experience to the installation.
Always keeping us informed and everyone was curtesy and arriving on time. Had a couple of little niggles that were sorted easily.

Excellent job was done and workmen were very helpful. I would recommend them to anyone.

I have just had Tony and Mike work on my property, replacing the windows and front door.
They were, fast, efficient and tidy.
I am impressed and very happy with the result.
Thank you

Initial meeting and follow up went very smoothly with regards to new windows.

Gavin and Gary installed my door, Colin came out to measure and from start to finish they were all AMAZING!!! Couldn’t recommend this company more. They did such a fantastic job. So hardworking, and did the most incredible job! I’ll be using this company again in the future for our new back door! Thank you SO much again!

Excellent service from start to finish, engineer that came measured for new door was very professional, friendly explained to me every detail. The installation was Glen again a very nice gentleman, friendly, respected my property, cleaned up after him and explained leaving and entering the house secure locking. Lots of compliments to how neat and professionally installed. I will definitely get SEHBAC to do my windows, recommended to friends and neighbours Excellent service from start to finish

Very attentive and patient Ged was keen to explain all the products benefits

Our work on our conservatory was excellent.
The work started on the 8th October and was finished by the 16th October.
The whole team were methodical in all work that was undertaken.
Clean and careful.
Thank you to Zac, Chris & Tom, and Andy

After first class advice and service in the showroom, the first day of our installation arrived. Tony and Mike arrived early (I think from the Rayleigh dept) and went through everything they would be doing. They both did a fantastic job, and the attention to detail was fantastic. We have one problem with a window, which they noticed and called Steve out, who arrived within 30 minutes. He arranged for the problem window to be replaced. I cannot praise all involved highly enough. 2 day installation completed and now 2 days of cladding, which has got off to a great start

I invited SEH BEC to my home to provide a quote for a new door handle, letterbox, and three hinges for a front door originally fitted by them in 2018. From the outset, I made it explicitly clear—both in my initial request and again in person—that I wanted like-for-like replacements.
A quote was sent via email, and on 13th October, I accepted it and confirmed the order by phone. During that call, I asked, “Are you sure it will be like-for-like?” The response was unequivocal: “Oh yes, I’ve looked up your original order, and I’ll make sure it’s the same.”
I was told I’d receive a call when the parts were ready, with a lead time of 4–6 weeks. However, on 16th October, I received an email offering a fitting date of 21st October, which I accepted.
The installer arrived promptly on the day. But after he left, I discovered that the new door handle and letterbox were not like-for-like. As a disabled person, I was unable to inspect the work immediately and had to wait four hours for someone to assist me via video call.
The original chrome letterbox has been replaced with a cheap-looking grey matt version. The chrome handle has also been swapped for a mismatched grey matt handle of a completely different shape. These are not equivalent replacements by any reasonable standard.
When I raised this with SEH BEC, I was told by the Customer Service Administrator that the original chrome items were no longer available because the supplier had ceased trading. I asked to speak to a manager. Conveniently, he was “not in the office.” I requested a call the next day. Again, I was told he would be “at the warehouse” and might call in the afternoon—but probably the day after.
I have since checked the website of the company that supplied my original door. They are still trading. So why was I told otherwise?
Furthermore, it takes minimal effort to find chrome handles and letterboxes compatible with my front door. The claim that no suitable replacements exist is simply not credible.
To make matters worse, I was not asked whether I wanted to keep my original handle and letterbox. They were removed and taken away without my consent, leaving me with no option to reinstall them.
This experience has left me feeling misled, dismissed, and without the product I was promised. I expect a full explanation, a proper resolution, and a commitment that this kind of misrepresentation will not happen to others.

UPDATE 22/10/2025:
After another call to SEHBEC, I received a follow-up from the Customer Service Manager. The conversation was constructive, and he genuinely seemed to understand the importance of good customer service. I’ve since sent him the relevant details via email, and he has personally committed to resolving the issues. He’ll oversee the ordering of the correct parts and ensure the work is completed as soon as possible.

UPDATE 06/11/2025:
SEHBEC attended today to install the reordered new letterbox and door handle. While the letterbox appears to be correct, the door handle fitted is unfortunately the wrong design—despite assurances that all items had been checked prior to the visit.

This is not the first error I’ve experienced, and I’m increasingly concerned about the reliability of SEHBEC’s quality control and scheduling processes. One mistake is understandable, but repeated issues are unacceptable and have resulted in unnecessary disruption and wasted time to me personally.


UPDATE 27/11/2025:
The correct door handle was finally fitted on 27 November. Unfortunately, the process was marked by repeated errors on SEH’s part, which is disappointing given the simplicity of the job. It is also important to note that the company retained the full payment from the outset, as I was required to pay in full at the time of placing the order. Overall, the service provided did not reflect efficiency or good customer care. They did get there in the end.

Unable to fault this company at all. Very good experience when visiting Alex P at the Colchester showroom who offered good, friendly advice with no pressure. Survey carried out by Colin B, who was also polite & knowledgeable. Installation carried out to a first class standard by Gav T, who was also polite, courteous & very tidy. The product fitted was excellent quality. Many thanks to you all. Wouldn't hesitate to recommend SEH BAC in the future. 👍.

We've had installations done at 3 houses by SEH over the last 20 years. Our family have also had work carried out by SEH. The service from sales to after-sales has always been first class. The staff are polite, helpful and highly skilled. The products are excellent quality. Any faults have been rectified quickly and with no quibble. This is how building work should always be done. Well done SEH BAC.

From the showroom to the visit by the rep to advise us of what was possible to change or windows was very good. Quick and easy process.