Customer service
They can't even be bothered to answer customer emails, let alone provide any real help. They used to offer exceptional quality, but today the quality is below zero and customer service is catastrophic.
5 June 2025
Unprompted review
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Company details
Information provided by various external sources
ABUS hat sich in über 85 Jahren vom Produzenten traditioneller Vorhangschlösser zur Kompetenzmarke für präventive Sicherheitstechnologien mit den Unternehmensbereichen Sicherheit Zuhause, Sicherheit Unterwegs und Objektsicherheit entwickelt. Geprägt von dem Leitmotiv bietet die ABUS KG verschiedene Sicherheitslösungen, z.B. Tür- und Fenstersicherungen, Fahrradschlösser und -helme, Motorradschlösser, Ladungssicherung, Videoüberwachung und mechatronische Sicherheitslösungen an.
Contact info
United States
- security.abus.com
abus granit xplus 540 useless bracket
The abus u lock granit xplus 540 is a great lock but the bracket to attach the lock to a bike is nothing professional. For €153 I was expecting something sturdy but this gadget is just a toy. Anybody could easily break it off.
I am requesting a total refund from the dealer.
28 April 2025
Unprompted review
Abus 8077
I have owned an abus 8077 for 5 years and recently the alarm module failed. I contacted Abus enquiring if the module was sold separately and Rob immediately sent a replacement out which I fitted much to my relief and was back in compliance with my insurance.
What a superb response from Rob who I’m very grateful for and also the company whose product are second to none.
26 July 2024
Unprompted review
ABUS Makes Things Right
I bought an ABUS Touch 57/50 padlock from a German online seller while in the United States. Unfortunately, the original lock did not work and was unresponsive to the touchpad that opens the lock. So I contacted the ABUS affiliate in Phoenix, AZ, U.S., and they replaced the original lock with a working one for no charge.
The customer service was exceptional throughout.
A great ending to a situation that didn't start out so great. ABUS stands behind its products and its warranties!
29 February 2024
Unprompted review
ABUS: Great Customer Service!
Needed spare securing straps for ABUS Bordo bike lock and they referred me to their UK support who provided them promptly and without any charge. Great customer service and well recommended!
30 March 2023
Unprompted review
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