I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
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Nadine was just amazing! Professional, polite, friendly, warm & just full of knowledge!! She made the whole experience feel very special. She gave me the most beautiful facial and, as requested, talke... See more
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5 stars 🌟 – Gorgeous Tan & Lovely Service! I had such a great experience, she was absolutely lovely and made me feel so comfortable throughout. The tan turned out beautifully; the colour w... See more
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Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Alexandra was brilliant
Alexandra was punctual, professional and friendly. She completely put me at ease during my spray tan appointment. I will definitely book with her again. She was great!
23 August 2025
Reply from Secret Spa
Dear Suzie
Thank you for your feedback. We’re delighted to hear you had such a positive spray tan experience with Alexandra and that she made you feel at ease throughout.
Don’t forget you can favourite her on your account to request her directly next time. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Very good service felt comfortable…
Very good service felt comfortable throughout and very helpful will definitely use again
22 August 2025
Reply from Secret Spa
Dear Muhi
Thank you for taking the time to share your experience. We’re so pleased to hear you felt comfortable and well looked after. We hope to welcome you back soon.
Best wishes,
Mollie
Totally recommend Emma
Emma made me feel at ease straight away. She was friendly and really efficient. A great result - thank you. I would totally recommend Emma. The process was really easy from the booking to the final result.
21 August 2025
Reply from Secret Spa
Dear Grahame,
Thank you for your wonderful feedback. We’re so pleased to hear about your experience with Emma and that she made you feel at ease while delivering such a great result. We truly appreciate your recommendation and hope to welcome you back again soon.
Warm regards,
Mollie
Gemma was absolutely the best
Gemma was absolutely the best! Quick, kind, she was explaining all steps and open to answer questions, a really good experience!
21 August 2025
Reply from Secret Spa
Dear Charlotte,
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Gemma and that she made your appointment so comfortable and informative. We hope to welcome you back again soon.
Best wishes,
Mollie
If you like perfection then Ana is your lady!!
Ana was extremely polite and very professional. She is a perfectionist when it comes to nails and she left with me feeling extremely happy with my manicure. I would highly recommend.
20 August 2025
Reply from Secret Spa
Dear Rachel,
Thank you for your feedback. We’re so pleased to hear you enjoyed your manicure with Ana and that she left you feeling so happy with the result. We truly appreciate your recommendation and hope to welcome you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Hi,
Thank you for your lovely feedback. We’re delighted to hear Jess made you feel at ease and that you were so pleased with your hair. We hope to welcome you back again soon.
Best wishes,
Mollie
Reply from Secret Spa
Dear Viviane,
Thank you for your wonderful feedback. We’re so pleased to hear your therapist made you feel comfortable and that you had such a positive experience. We hope to welcome you back again soon.
Warm regards,
Mollie
Kerry was lovely and very quick and…
Kerry was lovely and very quick and chatty.
I would use her again for spray tan.
Lovely colour
18 August 2025
Reply from Secret Spa
Dear Nicole,
Thank you for your feedback. We’re so pleased to hear you enjoyed your spray tan with Kerry and that you were happy with the colour. We hope to welcome you back again soon.
Best wishes,
Mollie
Neus is simply amazing
Neus is simply amazing! I loved my mother of the bride updo—it was very chic and stayed in place perfectly all day, even through lots of dancing. I received countless compliments on it.
Not only is Neus a fantastic hairdresser, but she is also a lovely person. She's friendly and interesting, making it a pleasure to meet her.
A big thank you to Neus, and I highly recommend her!
16 August 2025
Reply from Secret Spa
Dear Rebecca
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Neus created such a beautiful mother-of-the-bride updo that lasted perfectly throughout your special day, and it’s wonderful to know you received so many compliments. We truly appreciate your kind words and recommendation, and we hope to welcome you back again soon.
Best wishes,
Mollie
So grateful to have found this app and…
So grateful to have found this app and the Secret Spa team : very reactive, quick communication and very professionnal.
15 August 2025
Reply from Secret Spa
Dear Olivia,
Thank you so much for your kind words. We’re so pleased to hear you’ve found Secret Spa helpful and that you’ve had such a positive experience with our team. We hope to welcome you back again soon.
Warm regards,
Mollie
Brilliant
Great make up artist did everything I wanted really excellent- have also used the hairdresser services- both excellent and so convenient- highly recommended
20 November 2024
Reply from Secret Spa
Dear Jacq
Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed both your makeup and hair appointments, and that you’ve found the service so convenient. We truly appreciate your recommendation and hope to welcome you back again soon.
Best wishes,
Mollie
Therapist was very reassuring and put…
Therapist was very reassuring and put me completely at my ease which is very helpful when having a full body spray tan.
13 August 2025
Reply from Secret Spa
Dear Claire,
Thank you for your feedback. We’re so pleased to hear your therapist helped you feel comfortable during your spray tan and that the experience was so reassuring. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Ally
Thank you so much for taking the time to feed back on your appointment. I'm so pleased to hear you had a great experience with us and we look forward to welcoming you back soon.
Kind regards,
Mollie
First spray tan ever pre wedding and…
First spray tan ever pre wedding and (thankfully) it was perfect!
9 August 2025
Reply from Secret Spa
Dear Caiti,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear your first spray tan was perfect ahead of your wedding — what a special occasion to prepare for! We hope to welcome you back again soon.
Best wishes,
Mollie
Regular user no complaints
I’ve been using secret spa for spray tans for years now. They are always so professional and friendly and communicate really well. I also had a hair stylist once as well and make up. Also very good. I would highly recommend the service.
8 August 2025
Reply from Secret Spa
Dear Rachel,
We deeply appreciate you taking the time to share your experience. It’s wonderful to know you’ve been enjoying your spray tans with us for years, and that you’ve also had such positive experiences with our hair and makeup services. Thank you so much for your kind recommendation — we hope to welcome you back again soon.
Warm regards,
Mollie
Amazing therapist who gave me the best…
Amazing therapist who gave me the best tips around getting the most out of my spray tan
8 August 2025
Reply from Secret Spa
Dear Samantha,
Thank you for your feedback. We’re so pleased to hear you had such a great spray tan experience and that your therapist shared helpful tips with you. We hope to welcome you back again soon.
Best wishes,
Mollie
Short Blow-dry- mobile
Stylist was wonderful and discussed my preferred hairstyle and products available in advance of my blow-dry and I loved how she styled my hair.
However, comparable to other mobile options available in London, I think that £80 plus for a simple blow-dry on short hair is far too expensive.
8 August 2025
Reply from Secret Spa
Dear Bernie,
Thank you for your lovely feedback about your stylist – we’re so pleased to hear you enjoyed both the consultation and the final style. We’ve also noted your feedback on pricing. We do our best to ensure our service reflects the convenience and quality of the experience, but we really value hearing your perspective.
We’d love to welcome you back again soon.
Best wishes,
Mollie
Reply from Secret Spa
Dear Fatima,
We deeply appreciate you taking the time to share your experience. It’s wonderful to hear you found the Secret Spa team professional, punctual and friendly. We hope to welcome you back again soon.
Best wishes,
Mollie
AVOID SECRET SPA LIKE THE PLAGUE
AVOID SECRET SPA LIKE THE PLAGUE - HORRENDOUS, LOW QUALITY AND UNRELIABLE COMPANY. FRAUDULENT PRACTICES. Charged me an extra £200 (!!!) while threatening to cancel my appointment an hour before it was supposed to occur if I didn’t immediate comply, after learning that my hair and makeup was for my civil ceremony even though I made it clear I was NOT interested in a bridal look and this was NOT a wedding event with people invited. My husband and I are having a separate wedding day, as plenty of people do, while for the civil bit we were just planning to go ourselves with no guests invited to sign the legal documents. We still wanted to dress up a bit though so I booked for normal makeup and hair, which is all I wanted. Upon learning it was for my civil the company threatened to cancel my appointment, an hour before my civil, unless I upgraded to their bridal package when I very much was NOT a bride and DID NOT WANT a bridal look. Absolutely disgusted and outraged. They have lost a lifetime customer that over time would have generated them a lot more than their £200 extortion. Girls, stay away from this rubbish company and go elsewhere. Complete rip-off and an embarrassment of a business that left me distraught with a cancellation threat on a busy morning.
UPDATE: A completely useless, public-facing update was posted below my review earlier by the company, which has left me feeling outraged and has been written evidently just to save face with the public / anyone who reads this review. The ONLY appropriate action for any ethical company to have taken in response to my review would be to immediately refund me the £200 extortion money. I am willing to remove this review if the company refunds me my money - particularly in light of the fact that the MUA naturally did NOT prepare ahead, nor was there enough time after their unprofessional behaviour for even a regular glam makeup session let alone a bridal one - because I believe they should be given the opportunity to set things right. If the company does NOT take the action I propose above; then they should know that it is absolutely my intention to take them to court over this. I have a transcript of the phonecall as well as screenshots and will be discussing my options with a family lawyer. Outraged and appalled that the response from the company did not include an immediate refund. Appalling beyond words.
18 August 2025
Unprompted review
Reply from Secret Spa
Dear Zahrah,
I’m incredibly sorry to hear how upset and distressed you felt ahead of your civil ceremony. I completely understand how frustrating and upsetting it must have been to receive that message close to such an important moment. That’s absolutely not the kind of experience we want any of our clients to have.
We have a dedicated Bridal Hair & Make-Up service for all wedding day appointments, including civil ceremonies, as these bookings typically require longer timing, long-wear products, and additional preparation. However, we completely accept that the way this was communicated to you and especially the timing - caused unnecessary stress. For that, we are genuinely sorry.
We’re already reviewing internally how we handle wedding-related bookings with more care, so that this doesn’t happen to another client in future.
Thank you for sharing your feedback, it’s helped us recognise where we went wrong, and we’re truly sorry for the impact it had on your day.
Warm regards,
Mollie
Lovely natural look - as requested
Charlotte E did an amazing job on my make up for my son’s wedding. She gave me the natural look I was looking for and listened to exactly what I wanted. I had lots of compliments which was lovely.
She was very friendly, very professional and gave me lots of advice for doing my make up for the future.
There were some issues with the trains that morning but I was contacted by Secret Spa and continually kept up to date on what was happening, even offering a different therapist if necessary - fortunately it wasn’t!!
I would highly recommend Charlotte and will request her should I need my make up doing for another special occasion.
18 August 2025
Unprompted review
Reply from Secret Spa
Dear Cath
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Charlotte’s expertise helped you achieve the natural look you wanted for your son’s wedding and that you received so many compliments. We really appreciate your kind words and recommendation, and we look forward to welcoming you back for another special occasion!
Warm regards,
Mollie
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