I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
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Review summary
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I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
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Nadine was just amazing! Professional, polite, friendly, warm & just full of knowledge!! She made the whole experience feel very special. She gave me the most beautiful facial and, as requested, talke... See more
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5 stars 🌟 – Gorgeous Tan & Lovely Service! I had such a great experience, she was absolutely lovely and made me feel so comfortable throughout. The tan turned out beautifully; the colour w... See more
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Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID SECRET SPA LIKE THE PLAGUE
AVOID SECRET SPA LIKE THE PLAGUE - HORRENDOUS, LOW QUALITY AND UNRELIABLE COMPANY. FRAUDULENT PRACTICES. Charged me an extra £200 (!!!) while threatening to cancel my appointment an hour before it was supposed to occur if I didn’t immediate comply, after learning that my hair and makeup was for my civil ceremony even though I made it clear I was NOT interested in a bridal look and this was NOT a wedding event with people invited. My husband and I are having a separate wedding day, as plenty of people do, while for the civil bit we were just planning to go ourselves with no guests invited to sign the legal documents. We still wanted to dress up a bit though so I booked for normal makeup and hair, which is all I wanted. Upon learning it was for my civil the company threatened to cancel my appointment, an hour before my civil, unless I upgraded to their bridal package when I very much was NOT a bride and DID NOT WANT a bridal look. Absolutely disgusted and outraged. They have lost a lifetime customer that over time would have generated them a lot more than their £200 extortion. Girls, stay away from this rubbish company and go elsewhere. Complete rip-off and an embarrassment of a business that left me distraught with a cancellation threat on a busy morning.
UPDATE: A completely useless, public-facing update was posted below my review earlier by the company, which has left me feeling outraged and has been written evidently just to save face with the public / anyone who reads this review. The ONLY appropriate action for any ethical company to have taken in response to my review would be to immediately refund me the £200 extortion money. I am willing to remove this review if the company refunds me my money - particularly in light of the fact that the MUA naturally did NOT prepare ahead, nor was there enough time after their unprofessional behaviour for even a regular glam makeup session let alone a bridal one - because I believe they should be given the opportunity to set things right. If the company does NOT take the action I propose above; then they should know that it is absolutely my intention to take them to court over this. I have a transcript of the phonecall as well as screenshots and will be discussing my options with a family lawyer. Outraged and appalled that the response from the company did not include an immediate refund. Appalling beyond words.
18 August 2025
Unprompted review
Reply from Secret Spa
Dear Zahrah,
I’m incredibly sorry to hear how upset and distressed you felt ahead of your civil ceremony. I completely understand how frustrating and upsetting it must have been to receive that message close to such an important moment. That’s absolutely not the kind of experience we want any of our clients to have.
We have a dedicated Bridal Hair & Make-Up service for all wedding day appointments, including civil ceremonies, as these bookings typically require longer timing, long-wear products, and additional preparation. However, we completely accept that the way this was communicated to you and especially the timing - caused unnecessary stress. For that, we are genuinely sorry.
We’re already reviewing internally how we handle wedding-related bookings with more care, so that this doesn’t happen to another client in future.
Thank you for sharing your feedback, it’s helped us recognise where we went wrong, and we’re truly sorry for the impact it had on your day.
Warm regards,
Mollie
Lovely natural look - as requested
Charlotte E did an amazing job on my make up for my son’s wedding. She gave me the natural look I was looking for and listened to exactly what I wanted. I had lots of compliments which was lovely.
She was very friendly, very professional and gave me lots of advice for doing my make up for the future.
There were some issues with the trains that morning but I was contacted by Secret Spa and continually kept up to date on what was happening, even offering a different therapist if necessary - fortunately it wasn’t!!
I would highly recommend Charlotte and will request her should I need my make up doing for another special occasion.
18 August 2025
Unprompted review
Reply from Secret Spa
Dear Cath
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Charlotte’s expertise helped you achieve the natural look you wanted for your son’s wedding and that you received so many compliments. We really appreciate your kind words and recommendation, and we look forward to welcoming you back for another special occasion!
Warm regards,
Mollie
Very friendly, professional & wonderful tan
Michaela, was lovely. She put me at ease immediately (considering that I had never met her before). I knew I was in very good hands and my tan was wonderful and lasted seven days. Will be arranging another home visit with her.
3 August 2025
Reply from Secret Spa
Dear Rebecca
Thank you so much for your kind feedback. We’re delighted to hear you had such a positive experience with Michaela and enjoyed your tan. We look forward to welcoming you back soon!
Best wishes,
Mollie
Professionalism
Jessica was so friendly, listened to what I would like done and with a few of her own twists I got the look that I was after. So happy with the results.
2 August 2025
Reply from Secret Spa
Dear Cheryl
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Jessica and that she achieved the look you were after. We hope to welcome you back again soon.
Warm regards,
Mollie
Very pleased with the blow dry Maria…
Very pleased with the blow dry Maria gave me. Looking forward to a second visit from her super soon. Highly recommend.
2 August 2025
Reply from Secret Spa
Dear Samantha,
Thank you so much for your lovely feedback. We’re thrilled you enjoyed your blow dry with Maria and can’t wait to welcome you back for your next appointment!
Warm regards,
Mollie
I love secret spa have been meaning to…
I love secret spa have been meaning to review! They are amazing x
3 April 2025
Reply from Secret Spa
Dear T
Thank you so much for taking the time to leave your lovely feedback. We’re thrilled to hear you enjoy Secret Spa and truly appreciate your kind words. We hope to welcome you back again soon!
Warm regards,
Mollie
She looked after my Mother
She looked after my Mother, a real treat and she was so grateful for the lovely fingers and toes!
29 July 2025
Reply from Secret Spa
Dear Ed
Thank you so much for your kind feedback. We’re delighted to hear your mother enjoyed her pampering experience. We hope to welcome you both back again soon.
Best wishes,
Mollie
Emily’s pregnancy massage was amazing
Emily was amazing and just what I needed during my pregnancy. It’s a relaxing experience which also worked on areas that were bothering me. Second pregnancy and I knew I wanted to book with her again, thank you so much
29 July 2025
Reply from Secret Spa
Dear Cheila
Thank you for your feedback. We’re delighted to hear you had such a relaxing and helpful experience with Emily during your pregnancy. We’re so pleased you chose to book with her again and look forward to welcoming you back soon.
Warm regards,
Mollie
She just nailed it!
29 July 2025
Reply from Secret Spa
Dear Isobel,
Thank you so much for your kind words! We’re delighted everything went perfectly and look forward to welcoming you back again soon.
Best wishes,
Mollie
Reply from Secret Spa
Dear Virginia
Thank you for taking the time to share your experience. We’re delighted to hear you received such excellent service. We hope to welcome you back again soon.
Best wishes,
Mollie
Reply from Secret Spa
Dear Sophie
Thank you for taking the time to share your experience. We’re so pleased to hear you’re happy with the result.
We hope to welcome you back again soon.
Best wishes,
Mollie
My therapist was Natalie
My therapist was Natalie
Lovely girl. Polite and put me at ease as I was preparing for my son’s wedding.
She gave me a natural makeover which I was delighted with and managed to put my shoulder length hair into a lovely chignon.
26 July 2025
Reply from Secret Spa
Dear Marsy
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Natalie and are delighted that she made you feel at ease and created a natural makeover for your special day. We hope to welcome you back again soon.
Warm regards,
Mollie
Very professional and coped very well…
Very professional and coped very well with my broken arm cast!!! Will definitely use again.
25 July 2025
Reply from Secret Spa
Dear Janine,
Thank you so much for your kind feedback. We’re so pleased to hear you had a professional and positive experience with us.
We hope to welcome you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Josephine
Thank you for your feedback. We’re so pleased to hear you enjoyed your blow dry and that your hair looked great for days afterwards. We hope to welcome you back again soon.
Best wishes,
Mollie
Reply from Secret Spa
Dear Shaheen,
We deeply appreciate you taking the time to share your experience. It’s wonderful to know you had such a positive appointment with Emily.
Thank you for choosing Secret Spa — we hope to welcome you back again soon.
Best wishes,
Mollie
Carmen was a fantastic therapist
Carmen was a fantastic therapist: Knowledgeable, professional and kind. I had my first ever spray tan. Following my request, she ensured it was subtle and light. I will definitely have one again.
20 July 2025
Reply from Secret Spa
Dear DJ
Thank you for your feedback. We’re delighted to hear you had such a positive first spray tan experience with Carmen, and that she tailored it just as you’d hoped. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Jess was fantastic!
Jess was professional and friendly. Our hair and make up looked stunning. Very happy and will definitely look to book Jess again.
19 July 2025
Reply from Secret Spa
Dear Lauren,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Jess’s expertise made your day even more special, and we’re thrilled to know you were so happy with your hair and makeup. We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Georgia was fantastic.
19 July 2025
Reply from Secret Spa
Dear Valerie
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Georgia and are delighted to know she made your appointment enjoyable.
We hope to welcome you back again soon.
Warm regards,
Mollie
Good result, didn’t enjoy the approach
Extremely thorough in the tan so it was excellent in terms of the finished product. However the therapist was extremely brusque in her manner and I didn’t feel at all at ease.
18 July 2025
Reply from Secret Spa
Hi Natalie,
Thank you for taking the time to share your feedback. We’re so pleased to hear that you were happy with the result of your tan, but we’re truly sorry to learn that you didn’t feel fully at ease during your appointment.
This isn’t the experience we aim to provide, and we’ll be sharing your feedback with the therapist to ensure we maintain both excellent results and a warm, welcoming approach.
Thank you again for helping us improve. If you would like to discuss this further, please don’t hesitate to reach out to our client concierge team at bookings@secretspa.co.uk.
Warm regards,
Mollie
Rearranging
I booked a spray tan for yesterday morning. Secret Spa rang me to say Amanda wouldn't make the appointment as her car had broken down. They asked if she could come today. They rearranged the booking for 3.30pm today. I have recieved a message from Amanda asking if she can arrive at 4.30 instead. I rang Secret spa and asked if they could cancel the booking and give me a refund as this has been changed twice and neither times by myself. I'm getting married in 2 days and I'm now quite stressed for the rearranging by secret spa and would rather not have a spray tan. They refused to give me a refund. I had to become quite blunt on the phone and say I'm sure it's not company policy to allow customers to pay for a booking that isn't fulfilled and to change the booking twice. Neither of which are my fault. She said she will speak to some people in the office and send me an email with the result. I emailed them myself in this time repeating what I said on the phone. I did not mind paying more than a usual salon for what I thought would be a trustworthy and professional experience. Kim contacted me cancelling the booking, giving me a full refund and 20% of the value of the booking as credit for a future booking.
30 July 2025
Unprompted review
Reply from Secret Spa
Dear Helly,
Thank you for sharing your feedback, and I want to start by sincerely apologising for the experience you had with your spray tan booking. We completely understand how stressful it must have felt, particularly so close to your wedding day, to have your appointment rearranged twice.
Unfortunately, Amanda experienced an unexpected car breakdown, which led to the changes to your booking. Our team initially believed she would still be able to make the appointment, which is why your refund wasn’t processed immediately. As soon as it became clear that she wouldn’t be able to attend, we cancelled the booking in full, issued your refund, and applied a 20% goodwill credit to your account.
While we always aim to provide a seamless and reliable service, we regret that we fell short for you on this occasion. We hope we can restore your confidence in Secret Spa in the future.
Wishing you a wonderful wedding day. 💛
Warm regards,
Mollie
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