I was in a crisis having forgotten that I had promised my friend tickets to the Drake concert for her birthday. I did some research and found myself on Seatwave who were luckily still selling tickets... See more
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Never felt so ripped off in my life.was online for beginning of ticket sales. Button immediately 'greyed out' followed by pop-up from Seat wave offering same tickets at many times face value. I hope l... See more
Company replied
The tickets on resale were a bit pricey, but the experience was worth it, plus the fact we knew that we definitely have those tickets..They arrived shortly after cleared payment, and we enjoyed the co... See more
I went on seateave by mistake thinking it was ticket master, I was worried just Incase the tickets I got would be used by seller & my daughter might not get to see the concert. But thankfully everythi... See more
Company details
Information provided by various external sources
Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.ie
Contact info
19-25 Argyll Street, W1F 7TS, London, United Kingdom
- +44 333 321 3117
- seatwave.ie
3.3
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Completely overpriced
I got the tickets for the gig I wanted but at over twice the price. And then when u print the tickets u see how much they were originally bought for and it's very disheartening and u feel totally screwed over. I know it's our own decision to pay the money but I don't think I'd even check seatwave again.
20 November 2017
Unprompted review
Reply from Seatwave IE
Hi Fiona,
Thank you for your review and I’m sorry if there’s been any confusion.
The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.
The face value is also shown during the checkout process – if you’re booking over the phone our Customer Service representatives will be happy to confirm this information for you.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
I arrived at the venue to find it had …
I arrived at the venue to find it had changed and by the time I got to the re-assigned venue it was over. I tried to ring for a refund and no number was answered and I cant find a contact e-mail anywhere!
20 November 2017
Unprompted review
Reply from Seatwave IE
Hi Grace,
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue with entry to the event.
We've checked your order but haven't had any previous contact from you, but our Customer Service Team can be contacted both via phone and through email on our FAQ page. Please get in touch so we can look into this further.
Kind Regards,
Seatwave Team
Reply from Seatwave IE
Hi there,
Thank you for your review and I’m sorry if there’s been any confusion.
The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.
The face value is also shown during the checkout process – if you’re booking over the phone our Customer Service representatives will be happy to confirm this information for you.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
Good platform for buying and selling!
20 November 2017
Unprompted review
Great company
Great company , great customer service as we had been contacted due to a change from seated tickets to standing tickets and the call service got me a reduced price for the tickets because of the change from the seller A1
20 November 2017
Unprompted review
I had a good experience with seatwave …
I had a good experience with seatwave even though I had to wait a lot because the tickets were being sold in pairs and I only wanted one. Eventually I got it, but barely.
20 November 2017
Unprompted review
Please make ONE MAJOR CHANGE!!
A favourite site among touts for making quick, easy money at the expense of true fans. This site would get a 5 star rating from me instead of only 3 if only there was a rule making the sellers sell the tickets for face value or less, not €100 or more over the face value price. As of now, the prices for tickets on this site are ridiculous, I really hope that ticketmaster and seatwave will fix this and make it a fair site for people that legitimately can’t go to a gig to sell their tickets and give another fan the chance.
20 November 2017
Unprompted review
Easy to use site
Easy to use site, clearly priced tickets, Q&A section answered all my questions in full, 100% happy
20 November 2017
Unprompted review
Tout Site
All
I would not recommend seat wave as it is branded and sold to the unsuspecting user as ticketmaster site and legitimate. Ticketmaster who have already made a profit from selling an event which apparently is not enough they want to tout tickets on top.
It is scandalous the fact when people search for ticketmaster they are brought to your touting site with the same look and feel as your legitimate site. This shows this is 100% the intention to fool and scalp the public.
It is not only immoral but illegal in many jurisdictions.
I had provided this feedback when seat wave contacted me and ask in my feedback would I get a response which I did not.
instead I have received an additional spam email looking for feedback.
Let's see if you actually have interest and respond this time.
Regards,
Ger
19 November 2017
Unprompted review
Reply from Seatwave IE
Hi Gerard,
Thank you for your review, we really do appreciate your feedback.
As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by sellers depending on how much they want to receive per ticket.
On occasion Ticketmaster may offer customers the option to visit Seatwave when the tickets you are searching for aren’t available or the event is sold out entirely. When you click on the link it then shows that you are being redirected to the Seatwave website and also explains that tickets may vary from the face value - we also always show the face value during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
broken activation code
Please please help I’ve ordered tickets and the activation code didn’t work on the email.. concert is very soon and I can’t access tickets
13 November 2017
Unprompted review
Reply from Seatwave IE
Hi Claudia,
Thank you for your review and I’m sorry to here you are having a problem with your email.
Please be aware that 95% of our Customers find their answers to their query in our FAQ page, if not you're able to reach out to our Customer Service Team through the form who'll be able to advise you further.
Kind Regards,
Seatwave Team
Perfect
Both times I have bought from Seatwave have been perfect. I was really very nervous, wondering if I’d get the tickets, and even Would i be let in on the night (yes a little anxious). I had to contact Seatwave due to a log in issue and a lovely member of staff explained the whole system to me and put me at ease. The tickets worked out perfect with no issues and I really enjoyed both concerts!! Thanks Seatwave!!
12 November 2017
Unprompted review
Great service!
Great service! Helped me find tickets for my favourite band's concert
9 November 2017
Unprompted review
It's a very trustworthy site for buying …
It's a very trustworthy site for buying tickets but it's a shame they are always extremely over priced.
6 November 2017
Unprompted review
While this is a very secure and easy …
While this is a very secure and easy way to get tickets the fact that it's a sister company of ticket master means you get absolutely screwed for ticket prices I paid almost double what the ticket was worth face value so these money grabbing tight sods are actually as such touting tickets. So in effect ticket master gain from the sale twice. Ok u can argue they're selling on behalf of a client but effectively it's touting but they use a clever loophole in the law to facilitate it. Never buy from them again, especially as you're charged a handling fee and they profit twice
6 November 2017
Unprompted review
Reply from Seatwave IE
Hi Martin,
Thank you for your review, we really do appreciate your feedback.
The prices of tickets are set by their individual seller at the price they want to sell the ticket for. Sellers will often compete with each other to sell their tickets – so you can take advantage of the best price at the time of purchase.
We always display the face value during the checkout process so you can make an informed decision.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
I don't think there is a rating scale …
I don't think there is a rating scale to express how low seatwave actually is.
Never again will I involve my self in this glorified ticket touting scandal.
6 November 2017
Unprompted review
Reply from Seatwave IE
Hi Brian,
Thank you for your review. We are sorry to hear how you feel about using Seatwave.
In order to assist you further can you please give us a summary of your query.
Kind regards,
Seatwave Team
Breakfast is great in this hotel
Breakfast is great in this hotel , rooms warm and spacious.
5 November 2017
Unprompted review
The fees are a disgrace and …
The fees are a disgrace and irresponsible
4 November 2017
Unprompted review
Reply from Seatwave IE
Hi Paul,
Thank you for your review and I’m sorry that you feel this way about your order.
As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
We do everything we can to make sure the pricing is transparent, as it’s important to us that you can make an informed decision.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
Was forced to use Seatwave because the …
Was forced to use Seatwave because the Ticketmaster tickets were "unavailable".
Otherwise I wouldn't touch the service with someone else's bargepole.
4 November 2017
Unprompted review
Reply from Seatwave IE
Hi Dean,
Thank you for your review and I’m sorry that you feel this way about your order. As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
On occasion Ticketmaster may refer customers to Seatwave when tickets at the original face value have sold out. When you click on the link it then shows that you are being redirected to the Seatwave website and also explains that Tickets may vary from the face value – we also always show the face value during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
Bought some tickets for my dad to see …
Bought some tickets for my dad to see his favourite band The doobie brothers support Steeley Dan at the o2. The tickets arrived as they should've and with a note saying the seats had been upgraded. When he arrived at the venue though the seats were the worst he had ever had. He couldn't see half of the band and it ruined the night.
4 November 2017
Unprompted review
Reply from Seatwave IE
Hi Scott,
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear you received tickets with a restricted view.
We've checked your order and can see our Customer Service Team is waiting to hear back from you in order to assist you further.
If you have any other questions please don't hesitate to get back in touch.
Kind regards,
Seatwave Team
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