Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
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Review summary
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Reviews shaping this summary
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed... See more
Company replied
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time need... See more
We booked a cruise with Celebrity Cruises on line with Seascanner and we were very pleased as we saved around £200. We subsequently decided to upgrade our cabin to Concierge class from balcony. Naomi... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Great service
Angelina on the 'chat' system was absolutely great.
No matter the question, she got it sorted
1 June 2026
Unprompted review
Reply from Seascanner UK
Hi John,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina provided such great support on the chat system and was able to quickly resolve all your queries. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
First time cruising and had great and…
First time cruising and had great and much appreciated help from Angelina who made the whole experience easier and less stressful. Booked P&O cruise cheaper than direct through their site.
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Webb,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina was able to make your first cruise experience easier and less stressful, and that you also secured a great price for your P&O cruise. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Had an urgent enquiry regarding booking…
Had an urgent enquiry regarding booking so reluctantly used the chatbot, the individual was extremely helpful. They went above and beyond to resolve the issue, very grateful.
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Lisa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that your urgent enquiry was handled so well and that the team member you spoke with went above and beyond to resolve the issue for you. We’ll be sure to pass on your kind words to the team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Wonderful customer service
Spoke to Mitch who was great - good advice and swift action. Very kind and helpful
29 May 2026
Unprompted review
Reply from Seascanner UK
Hi Rosemary,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Mitch was able to provide good advice and swift assistance, and that you found him kind and helpful. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Incredible problem with reservation 92487013
I booked, and paid in full, a cruise with Celebrity Cruises through their website (Seascanner reservation number 92487013; Celebrity Cruises reservation number 3747292). Now, I've just received a disturbing message from Celebrity Cruises, warning me that I haven't paid for the cruise and, if I don't pay, it will be canceled. So, no money and no cruise! in addition to having paid for the missing cruise, we're very concerned because, among other things, we've already paid for flights, hotels, etc. In a nutshell: terrible service from seascanner.co.uk and we hope they fix the incredible issue quickly
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Massimiliano,
Thank you for taking the time to leave us a review.
We are sorry for the confusion and stress caused by the message you received from the cruise line.
We would like to reassure you that your booking is confirmed and is not at risk of cancellation. The message you received was an automated notification sent by the cruise line in error. Your payment is settled through our monthly account arrangements with the cruise line. Unfortunately, due to the timing of these payments, an automated message was generated by the cruise line in error.
We completely understand how concerning this would have been, especially when you have already made additional travel arrangements. We have raised this issue with the cruise line to help prevent similar situations from occurring in the future.
We apologise again for the worry caused and appreciate you bringing this to our attention.
Kind regards,
Seascanner Customer Support Team
Liz at Seascanner Customer Support
Liz at Seascanner Customer Support was fantastic at assisting us. She was lovely to talk to, very helpful and caring. She responded to emails and contacted MSC on our behalf, even working on this to very late on a Friday night. We had a problem with our room not being suitable due to the needs of our family and she went above and beyond for us. I always recommend Seascanner as they are the most competitive for price but now having had to use their customer support, they really are worth using!
29 May 2026
Unprompted review
Reply from Seascanner UK
Hi Tara,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz provided such fantastic support and went above and beyond to help resolve your cabin requirements with MSC, including assisting late on a Friday evening. We’ll be sure to pass on your kind words to her.
We really appreciate your recommendation and are pleased you continue to find us competitive on price as well as helpful when needed.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I found the whole booking process easy…
I found the whole booking process easy to navigate for a solo cruise
29 May 2026
Unprompted review
Reply from Seascanner UK
Hi Frank,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found the booking process easy to navigate, especially for your solo cruise. It’s great to know everything went smoothly for you.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
This Company went above and beyond in…
This Company went above and beyond in helping me achieve a brilliant holiday. Thank you so much to Naomi.
29 May 2026
Unprompted review
Reply from Seascanner UK
Hi Kevin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that we were able to go above and beyond to help you secure a brilliant holiday, and that Naomi provided such excellent support throughout. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Naomi is a star..
Unfortunately we had to cancel our Cruise due to illness and my partner having to go into hospital for a replacement hip operation.
I filled out the online forms to Seascanner and Naomi contacted me.
What an excellent agent she is, talk about excellent customer service.
She was very kind, sympathetic and patient, she was so helpful and got everything cancelled for me without any further hassle, she even wished my partner good luck with her surgery and her recovery.
Naomi is a STAR.
Because of her I would heartily recommend Seascanner to everyone.
Thank you Naomi.
28 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Papworth,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was able to assist you so effectively during a difficult time and that she provided such kind, patient and supportive service throughout. It’s wonderful to know she was able to make the cancellation process as smooth as possible for you. We’ll be sure to pass on your lovely words to her.
We hope to be able to help you again in the future and look forward to your next cruise booking with us.
Kind regards,
Seascanner Customer Support Team
Mitch and Naomi from seascanner was…
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.
28 May 2026
Unprompted review
Reply from Seascanner UK
Hi Bityin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Mitch and Naomi were extremely helpful in assisting you with your adjustments ahead of your P&O cruise and that everything was sorted promptly for you. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Sheree,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Sharon was able to help you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer service
Aimee from customer service was very helpful and found us the best price for our cruise. Have booked through Seascanner multiple times and never had an issue. Highly recommend
28 May 2026
Unprompted review
Reply from Seascanner UK
Hi Jade,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to help you find the best price for your cruise and that you’ve consistently had great experiences booking with us. It’s wonderful to know you would highly recommend us. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Jeanette
Jeanette, the lady that dealt with my iss was very helpful and sorted things for me very swiftly.
Thank you Jeanette for your help.
28 May 2026
Unprompted review
Reply from Seascanner UK
Hi Ian,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Jeanette was able to help you quickly and resolve your issue so efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Refund
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped it to much but seascanner still gave me a refund great service
28 May 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that our team were able to assist you and provide a refund following the price change on your cruise, and that you found the overall service to be great. We’ll be sure to pass on your kind words to the team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
We had an issue with our boarding…
We had an issue with our boarding passes not being released. Spoke to Liz who sorted out the problem very quickly and we were ready to go.
This does seem to be a common problem with MSC so maybe they need to address it.
27 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mary,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was able to quickly resolve the issue with your boarding passes and get everything sorted for you in time for your cruise. We’ll be sure to pass on your kind words to her.
We also appreciate your feedback regarding MSC and will ensure your comments are shared where appropriate.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I booked a cruise through Seascanner at…
I booked a cruise through Seascanner at the end of April for a cruise in August.
Everything appeared to be fine, as I had a booking confirmation from Seascanner and a confirmation from Costa Cruise.
I was able to login to both My Trips on Seascanner and the Itinerary with the Costa Cruise, as well as see my booking in the Cruise Cruise app.
However, when I went to pay the balance on the due date I could not log in to either Seascanner's or Costa Cruise's website.
As it was the weekend I was not able to contact customer support for either company. I did manage to fill in a contact form with Seascanner.
On the Monday I tried to use Seascanner's online chat, but they were only able to discuss new bookings. I made several attempts to call the customer support line on the Monday morning, which is supposed to operating between 10am and 4pm Monday to Friday, but was still saying the line was closed at 11:30am.
By midday i was contacted by Angelina in customer services, who did an excellent job at fixing the issue for me and the booking was reopened and the cruise secured with the cruise line. I was advised that Costa Cruise had updated their IT systems at the time of booking and it had fallen foul to computer error.
At this stage I would have been happy to give Seascanner a 4 or 5 star review, as Angelina worked hard to resolve the issue and alleviate a lot the stress and anxiety this issue has caused.
However, at no stage has either Seascanner or Costa Cruise offered anything by way of compensation for the stress and anxiety. We have flights and accommodation booked at our start and end ports. Had it not been for the balance been due we could have been close to our departure date to find out we didn't have a cruise to go on.
I contacted Seascanner to see if either themselves or Costa Cruise might offer a goodwill gesture, but was given a flat no from Mitch at Seascanner. I pushed for a further response and have not heard anything since.
This is our first cruise experience and it has not encouraged to go on one again and there is still a nagging doubt that there will be no more issues to come.
18 May 2026
Unprompted review
Reply from Seascanner UK
Hi Daniel,
Thank you for taking the time to leave us a 3* review, we appreciate your feedback.
We are sorry for the stress and concern caused by this issue with your booking. Unfortunately, this was the result of an error following updates made to the cruise line's systems, which was outside of our control.
As soon as we reopened during our normal operating hours, Angelina investigated the matter and worked quickly to have the booking reinstated and secured with the cruise line. We're pleased that she was able to resolve the issue and provide reassurance during what was understandably a worrying situation.
We are sorry again for the stress and inconvenience caused on this occasion and appreciate you taking the time to share your feedback. We hope you have a wonderful time on your cruise.
Kind regards,
Seascanner Customer Support Team
I made an error when making my booking
I made an error when making my booking. I instantly called them and spoke to Naomi on the sea scanner support team. She sorted it within 24 hours and was able to correct my error free of charge. Thank you Naomi
26 May 2026
Unprompted review
Reply from Seascanner UK
Hi C Scott,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was able to quickly resolve your booking error and amend it within 24 hours free of charge. It’s great to know everything was sorted smoothly for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Salvatore,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear you had such a fantastic experience and really appreciate your recommendation.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Exceptional Service
The Cruise Consultant went over and above to firstly secure the cruise we needed and the cabin which we required.
Excellent communication throughout and a real pleasure to deal with.
Angelina was the Cruise Consultant.
8 May 2026
Unprompted review
Reply from Seascanner UK
Hi Gareth,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina went above and beyond to secure the cruise and cabin you needed, and that you found the communication excellent throughout. It’s great to know she made the process such a pleasure for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Laura,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear you received excellent customer service and had such a positive experience with our team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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