Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed... See more
Company replied
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time need... See more
We booked a cruise with Celebrity Cruises on line with Seascanner and we were very pleased as we saved around £200. We subsequently decided to upgrade our cabin to Concierge class from balcony. Naomi... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Marvellous thank you
Marvellous thank you but it didnt give me option of monthly payments
10 June 2026
Unprompted review
Reply from Seascanner UK
Hi Christina,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you had a positive experience with us. In relation to monthly payments, this option is only available on eligible bookings and will appear at checkout when applicable.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Would definitely recommend
Fantastic company and really really helpful customer service team.
Our initial booking was very easy and straightforward, but more importantly when we had to cancel our cruise due to very sad circumstances they responded quickly with kind words, understanding and efficiency. It was so refreshing to deal with a company that puts humanity into their communications and doesn't rely on automated responses.
9 June 2026
Unprompted review
Reply from Seascanner UK
Hi Maz,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you found both our booking process and customer service to be so positive. While we're sorry you had to cancel your cruise, it's wonderful to know our team was able to support you with kindness, understanding and efficiency during a difficult time. Your comments mean a great deal to us, and we’ll be sure to share them with the team.
We hope to be able to help you again in the future and look forward to your next cruise booking with us.
Kind regards,
Seascanner Customer Support Team
Everything was explained
Everything was explained. Questions answered in a professional manner
8 June 2026
Unprompted review
Reply from Seascanner UK
Hi Joyce,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that everything was clearly explained and that all of your questions were answered in a professional manner.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Had an issue dealt with quickly and…
Had an issue dealt with quickly and efficiently by Aimee. Top marks for professionalism
8 June 2026
Unprompted review
Reply from Seascanner UK
Hi Ian,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to resolve your issue quickly and efficiently, and that her professionalism stood out. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent Customer Service from Angelina
I have been dealing with Angelina and She has been so helpful and Excellent Customer Service and been Patient as I’m
Disabled and asking a lot of Questions which was answered swiftly we give her a 5 star service ⭐️⭐️⭐️⭐️⭐️
8 June 2026
Unprompted review
Reply from Seascanner UK
Hi David,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina provided such excellent customer service and took the time to answer all of your questions with patience and care. It’s great to know she was able to assist you so promptly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great experience for our first booking, great customer service, even late at night!
Great experience using Seascanner for the first time. We are MSC Voyagers Club members and the Seascanner price beat the direct price with MSC. We had a slight issue when booking and accessed Live Chat late at night, not expecting anyone to be online. We were immediately helped by Angelina who was friendly and attentive. Angelina helped us navigate the booking issue and built us a booking page so we could log in and continue. Super impressed with this great service and wouldn't hesitate to book again - thanks Angelina!
8 June 2026
Unprompted review
Reply from Seascanner UK
Hi Luke,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that your first booking with Seascanner was such a positive experience and that we were able to offer a better price. It's fantastic to know that Angelina was on hand to help with your booking late in the evening and quickly got everything sorted for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Late cruise re-arrangement
Recently due to unforeseen circumstances we’ve had to postpone our cruise to a later date where Jeanette‘s commitment in achieving what we needed was exceptional with frequent updates via email and telephone… even throughout the weekend . Thank you Jeanette
8 June 2026
Unprompted review
Reply from Seascanner UK
Hi Adam,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Jeanette was able to support you with postponing your cruise and that her commitment and regular updates, including over the weekend, helped ensure everything was handled smoothly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Swift and friendly response to queries
Had some initial confusion over payment so called Seascanner for clarification, spoke to Liz and she was incredibly friendly and helpful, dealt with all of our requests and questions swiftly and professionally. Thank you Liz!
5 June 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to quickly clarify the payment queries and assist you in a friendly and professional manner. It’s great to know she dealt with everything swiftly and answered all your questions. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Leigh,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you received fantastic customer service and had such a positive experience with our team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very helpful after sales service
Very helpful after sales service. Emailed that they would reply within a timespan and got back to me within that with helpful and clear answers. My first time using them; so far, so good!
Thanks especially for your help, Erin and Meghan
8 June 2026
Unprompted review
Reply from Seascanner UK
Hi Mark,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found our after-sales service helpful and that Erin and Meghan were able to provide clear and timely responses within the timeframe given. It’s great to know your first experience with us has started so positively.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Lovely Liz
I called Sea Scanner to see about upgrading my flight. I was greeted by a very friendly staff member named Liz. From start to finish, Liz couldn't have been more helpful – really great customer service!She wasn't just after my money; she was a genuinely caring person. She asked me how I was doing, how my day was going, and even checked on me because I didn't sound well. I'd like to say a big thank you to Liz for all her help.
8 June 2026
Unprompted review
Reply from Seascanner UK
Hi Samantha,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to assist you with your flight upgrade and provided such friendly and attentive support throughout. It’s great to know she made the experience feel so personal and caring, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I had to make a couple of changes to my…
I had to make a couple of changes to my booking. Very easy with the excellent help from Mitch. Very responsive and polite when chatting, thanks again Mitch
5 June 2026
Unprompted review
Reply from Seascanner UK
Hi Cobalt,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that making changes to your booking was straightforward and that Mitch was able to assist you quickly and efficiently. It’s great to know you found him responsive and polite throughout. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Difficulty making a booking.
Tried very hard to book this trip on Saturday 6/6/2026.
To no avail. I filled the form in 6 times.
I wasn't able to pay at any time.
I couldn't even raise a chat on line.
I tried again today -6/6/2026
It was very easy.
The booking went without any problem.
But I could have given up.
I'm glad I didn't.
6 June 2026
Unprompted review
Reply from Seascanner UK
Hi Roy,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced when trying to complete your booking on Saturday. We appreciate you bringing this to our attention and will raise it with our IT team to investigate further.
We are glad to hear that when you tried again, the booking process went smoothly and you were able to complete your reservation without any issues. Thank you for choosing to book with us.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future.
Kind regards,
Seascanner Customer Support Team
I have booked a holiday and paid my…
I have booked a holiday and paid my deposit and then sent an email asking some questions which is now a week further on and I have have no response or contact and it’s impossible to get a contact number so I am sceptical this was the correct place to book .
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Kevin,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet had a response. Unfortunately, over the past week, we have been behind our usual response times due to team training and exceptionally high demand during the busy summer season.
Please note that our primary contact method is via the MyTrip form however, a phone number for urgent enquiries can be found in the MyTrip section of our website.
Please be assured that our team is working through all outstanding enquiries and will get back to you as soon as possible.
We apologise for the delay and appreciate your patience and understanding.
Kind regards,
Seascanner Customer Support Team
Zero customer service
I have booked with seascanner previously and had no issues but I did not need to speak to them before.
They do not answer their phone held for over 2 hours twice this week and they do not pick up and are not responding to my online messages over 7 plus days.
I am trying to add the all inclusive package which I cannot do directly with the cruise line or online. I also need to change my cabin as I have been allocated one at the front of the ship which I do not want and did not request/ pay for.
P&O cannot help. Seascanner are no responding.
1 June 2026
Unprompted review
Reply from Seascanner UK
Hi SJP,
Thank you for taking the time to leave us a review.
We are sorry to hear about the difficulties you have experienced trying to contact us regarding your booking.
Unfortunately, over the past week, we have been behind our usual response times due to team training and exceptionally high demand during the busy summer season. We understand how frustrating it can be when you are waiting for assistance with important booking requests, such as cabin changes and adding onboard packages.
Please be assured that our team is working through all outstanding enquiries and will get back to you as soon as possible.
We apologise for the delay and appreciate your patience and understanding.
Kind regards,
Seascanner Customer Support Team
VERY EASY BOOKING MY HOLIDAY FROM START…
VERY EASY BOOKING MY HOLIDAY FROM START TO FINISH, AND ALSO CHEAPER THAN BOOKING DIRECT THANK YOU.
6 June 2026
Unprompted review
Reply from Seascanner UK
Hi Paula,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear you found the booking process very easy from start to finish and that you secured a better price than booking direct.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent Customer Service
We had initially booked a Junior Balcony cabin with the Fantastica package, but had then decided we would like to upgrade to an Aurea Balcony cabin. After emailing Seascanner, we followed up with a telephone call the following morning and spoke to Liz in the Customer Support team, who was very polite and empathetic. Liz understood our situation immediately and after contacting MSC on our behalf was able to offer us an upgrade for a very reasonable price. The whole process was made very straightforward, and we are very happy with the upgrade to our cruise and the excellent service we received from both Seascanner and MSC.
5 June 2026
Unprompted review
Reply from Seascanner UK
Hi Geoff,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to quickly understand your request and assist with upgrading your cabin to an Aurea Balcony at a very reasonable price after contacting MSC on your behalf. It’s great to know the process felt straightforward and that you’re happy with your upgrade and the service received. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Good Customer Service
The booking process was easy. The customer service was also very good. Erin, the customer service personnel dealing with our booking has responded clearly, with obvious care, to our extra requests and provided confidence in our booking.
6 June 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Ashton,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found the booking process easy and our customer service very good. It’s great to know that Erin responded clearly and with care to your extra requests, helping to give you confidence in your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great company looking foward to my cruise
Very profecional and cheap the only thing I would say is would be yousful to have a phone number rather than all online. But over all got sorted and going on a cruise next month thanks
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Chrisdk,
Thank you for taking the time to leave us a 4* review and sharing your feedback.
We’re pleased to hear that you found our service professional and competitive, and that everything got sorted for your upcoming cruise next month. We operate as an online-only service for customers looking to book online for competitive prices, though we do have an emergency phone line available for urgent post-booking enquiries.
We appreciate your feedback and hope you have a wonderful time on your cruise!
Kind regards,
Seascanner Customer Support Team
Seascanner came out toos
After cross referencing different cruise agents i found seascanner the best price and easy to book
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Stockman,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that after comparing different cruise agents you found us to offer the best price and an easy booking process. It’s great to know everything was straightforward for you.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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