This is how you do customer service and get loyal customers forever! Our sofa experienced a problem. From reporting it to detirmining a replacement is needed it took 3 hrs. Customer agent Fanny de... See more
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See what reviewers are saying
We went into the showroom in gothenburg and was met with excellent customer service from Roberto! He guided us and spent quite a while with us until we decided on what couch we wanted. Ordering in sto... See more
Company replied
The order process was smooth as butter. Very straightforward and easy to deal with Bring and the customer support. When reordering a new couch the customer support staff was extremely helpful and met... See more
Company replied
From start to finish, the experience was smooth and enjoyable. The sales people were great and very knowledgeable. The ordering process was straightforward, very quick, delivery was timely, and the... See more
Company replied
Company details
- Living Room Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Furniture Store
- Sofa Store
About SOFACOMPANY Sverige
Written by the company
SOFACOMPANY | Dansk design till ett ständigt lågt pris
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
SOFACOMPANY
Written by the company
- Ärlighet
- ....alla i företaget är stolta över och står för de produkter som vi skapar och levererar till kunderna. Vår anda och affärsmodell är ärlig och öppenhjärtig, vilket vi anser är autentiskt. Det innebär att du som kund ska kunna förstå vad det är du betalar för. Vilket innebär att vi jobbar utan rabattkoder och paketpris - kort och gott ärligt låga priser, året om.
30 dagars ångerrätt
Det är okej att göra fel ibland - testa produkten hemma.
Osäker på färg trots att du har skickat efter tygprover eller besökt en av våra butiker? Inga bekymmer, det är okej att göra fel ibland. Om du köper en lagervara erbjuder vi 30 dagars ångerrätt om produkten inte känns helt rätt. Det enda du behöver göra är att spara emballaget och sedan kontakta oss för att boka en upphämtning.
Contact info
Olof Palmes gata 14, 111 37, Stockholm, Sweden
- + 46 46 590 34 05
- info-se@sofacompany.com
- se.sofacompany.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Nice looking sofa but quite uncomfortable plus bad delivery service!
The Vilmar 3-seat sofa: This is a nice enough looking sofa; modern, clean lines with a Scandi look. Unfortunately though, the sofa isn't the most comfortable. It feels more tailored for an office reception than in a home. It arrived when it was supposed to with the ability to track your purchase but I feel personally offended by the rude delivery person who acted like he was doing me a favour.
I think SofaComapny needs to either address this with Bring or change their delivery company.
Update: Cornelia in customer service has been very helpful in looking into my issue and I'd give a 5 star for prompt response and customer service. I'm adjusting my original 3 star score to 4 and not 5 since the Bring incident wasn't pleasant at all.
19 February 2024
Reply from SOFACOMPANY Sverige
Thank you for your rewviev, Jude!
We apologize on behalf of Bring that they were rude to you during delivery, we of course take this seriously and we will take this up with Bring so that it does not happen in the future.
How sad to hear that you are not satisfied with the comfort. We offer a 30-day free return (provided you keep the original packaging) if you are not satisfied, comfort is very individual from person to person! <3
We have now contacted you by email, of course we want you to feel more satisfied than 3-stars! <3
A Delightful Shopping Experience!
I recently had the pleasure of shopping at the Stockholm showroom, and I cannot express enough how impressed I am with the outstanding service I received. The reception staff went above and beyond, demonstrating not only professionalism but also genuine warmth. They took the initiative to order my desired items online and provided invaluable assistance in making color decisions, displaying remarkable patience and kindness throughout the process.
The delivery was prompt, meeting my expectations perfectly. Although a minor issue with one leg arose, the customer service team addressed it swiftly and efficiently. I received a replacement promptly, showcasing their commitment to customer satisfaction.
Now, onto the main highlight – the sofa. I am beyond satisfied with my purchase. The quality and appearance are impeccable, exceeding my expectations. This shopping experience was nothing short of delightful, thanks to the exceptional service and the high-quality product. I wholeheartedly recommend this showroom to anyone seeking not only a great purchase but also a truly enjoyable shopping journey.
24 January 2024
Reply from SOFACOMPANY Sverige
Raha!! Our couch hearts are beating *volts*, what a favor to read your beautiful review of us! You have no idea how happy this makes us. This is exactly what we strive for, so that you as a customer will have an unforgettable experience with us<33
Alfred never disappoints you, we are convinced that you will have an absolutely fantastic time together!
We are so happy that we were able to deliver Danish design to just YOU! The whole team at SOFACOMPANY wishes you a warm welcome back <3
As foreighners living in Sweden without…
As foreighners living in Sweden without a personnumber it seemed a mission impossible to buy a sofa online at Sofacompany (like it is with many other webshops), but that was not the case at all! Customer service helped us very friendly, and the sofa was delivered to us with a smile!
13 December 2023
Reply from SOFACOMPANY Sverige
It certainly sounds like a real five-star sofa buying experience, Margriet<3
We are so happy that we could help you with an order with us. It makes us so happy to hear that you are so happy now that your sofa is in place. Thank you very much for your purchase and for your review.
A warm welcome back to us when you and your home are looking for more Danish design <3
Highly recommended
12 November 2023
Reply from SOFACOMPANY Sverige
Hi Ali,
The biggest thank you to you for your purchase and for taking your time to leave us a review. We truly are so grateful <3
We hope that you will get many amazing moments with near and dear in your new own designed Nelson sofa.
The SOFACOMPANY team wish you the best and welcome you back!
We had an excellent expereince from…
We had an excellent expereince from seeing sofas on the show room to receiving the couch and cushions.
13 November 2023
Reply from SOFACOMPANY Sverige
Hi Maria,
We are thrilled to hear that you are so very happy about your experience here at SOFACOMPANY. We believe that you will be just as happy when using your Anna sofa for many years ahead <3
The whole team thank you for choosing us as your sofa knight in shiny armor!
Wrong color delivered
I ordered a customized sofa. After 3 months of waiting I received it in the wrong color.
UPDATE:
Fortunately SofaCompany offered 2 options to make up for their mistake which were both acceptable. I need to mention that despite the color issue, the quality of the sofa is great and looks as amazing as I thought it would be.
5 October 2023
Reply from SOFACOMPANY Sverige
Hi dear customer,
It was really unfortunate what happened to your order, we are very sorry for the inconvenience. <3
As we understood it, you were satisfied with the solution we agreed on earlier this week. If this is not the case, we will of course help you further, we have already contacted you regarding this and look forward to hearing from you. <33
After all, our customers are always the most important to us.
Lots of sofa love! <33
Best customer support I had in years
Great customer support, they helped me with everything!!!
4 September 2023
Unprompted review
Reply from SOFACOMPANY Sverige
Just as it should be when you visit and buy from us! <3
How happy we are that you are satisfied even though it was a return of the sofa <3
You are SO welcome back when the urge for more SOFACOMPANY products strikes!
Reply from SOFACOMPANY Sverige
You have no idea how happy we are to read your review that you are so satisfied with your unique Nelson sofa<3
We hope (and believe!!!) that you will enjoy your sofa for many years to come.
The team at SOFACOMPANY wishes you a warm welcome back, Akvile <3
Very good quality
Very good quality. We actually compare between Boolia and Soffacompany and we decided to go with Soffacompany after we checked the materials of the soffa. Have to say, very good choice!
26 June 2023
Reply from SOFACOMPANY Sverige
Wow Le! How happy we are to read your review about your purchase experience <3 We are really pleased that you are so satisfied with your new lovely unique sofa from us!
A warm welcome back to us at SOFACOMPANY when the home yearns for more Danish design!
Reply from SOFACOMPANY Sverige
Thank you Kim for your nice words about us, we really appreciate it to a thousand! <3
Now enjoy your new Judi from us, we are sure that you will have a fantastic time together!
simply wonderful people
simply wonderful people who did not try to do me.
In fact they gave me such a great deal on a wonderful
living room sofa that I ended up buying 2 other items.
The staff here are incredible.
5 June 2023
Unprompted review
Reply from SOFACOMPANY Sverige
Wow wow wow, thank you David! You have no idea how happy we are to read your review! <3
We are so grateful that we got to be a part of the hunt for your dream sofa and we hope that you will have many great moments with your new products from us! <3
A warm welcome back wishes the team at SOFACOMPANY
Great sales agent, need better instructions
We had a lovely sales agent, Denise. The modular sofa arrived on time. We would have benefitted from better instructions, however. The first section was challenging to figure out, although the two after it were easier.
31 May 2023
Reply from SOFACOMPANY Sverige
Surely Denise is a real star! <3
We're sorry to hear that you had problems during the assembly of the modules. We have never experienced any troubles before. We thank you for your feedback and we will of course look in to it! <3
We hope now that the sofa is in place and fully assembled, that you are as satisfied with the sofa as with the service!
It is the second puff that I buy
It is the second puff that I buy. The quality is very good. The colour is exactly the same as shows at the website.
22 May 2023
Reply from SOFACOMPANY Sverige
Dear Renata,
It makes us so incredibly happy to have you back for a second purchase! We hope that you'll be enjoying your products from SOFACOMPANY for a long time! <3
The whole team wish you the best and you are so welcome back once again!
Reply from SOFACOMPANY Sverige
SO-FANTASTIC! <3
The people at the store are present and…
The people at the store are present and helpful. Got a pretty comfy sofa and I’m very happy with it. Delivery was on time too
28 April 2023
Reply from SOFACOMPANY Sverige
It certainly sounds like a real five-star couch buying experience, Akanksha <3 We bow and bow for your purchase and for your review *sofa heart beats flips*.
Welcome back to us when you and your home crave more Danish design <3
We waited less weeks than advertised
We waited less weeks than advertised. We visited the showroom and customized our couch. The quality is amazing. We love our new couch. Highly recommended. I would only wish for a better online gauge to see where in the delivery cycle our couch was at so we could better plan for delivery.
18 April 2023
Reply from SOFACOMPANY Sverige
Many thanks for your review and feedback to us!
What a wonderfull review you have written to us - you have no idea how happy we get from reading this.
The team at SOFACOMPANY wishes you a warm welcome back to us when you're craving for more Danish design <3
The armchair was very nice and cozy
The armchair was very nice and cozy. They delivered it to me sooner than the delivery time. Their after sale services was perfect.
8 February 2023
Reply from SOFACOMPANY Sverige
SOFAntastic Neda! Thank you for your 5 stars and review, it makes us so happy that you are happy with our service and new furniture from us <3 Welcome back to us at SOFACOMPANY!
Seamless experience <3
5 February 2023
Reply from SOFACOMPANY Sverige
Your five stars sound like the beginning of a long and absolutely wonderful furniture saga. You chose your armchairs in a really nice fabric and we are so happy that you are so happy with them! <33
Very satisfied with the Noa sofa
Very satisfied with the Noa sofa, service and delivery process. Unfortunately there was a false delivery of one of the pillow covers but they will resend. Very good price for value!
13 February 2023
Reply from SOFACOMPANY Sverige
Great to hear Helma, many thanks for your nice words and 5 stars to us! <3
We are glad that we were able to help you quickly so that you get home the correct pillow! <33
nice showroom and friendly staff
Very nice showroom, also very nice staff (everyone is happy and smiling). The atmosphere makes you feel welcomed. The products are very cute, and thankfully because of the many options (including personalising the color, etc.), one can find something suitable for herself/himself. Louise (in the Olof Palmes Gata showroom) was very helpful and friendly and she made it very easy for me and my sambo to decide there and then to buy the sofa. Thanks, Louise!
Improvement: delivery service. It was delivered outside the apartment, not inside. All the while I thought it will be delivered inside, so perhaps it’s just managing expectations and it could be explained better. I’m not sure if it was Bring’s fault for not bringing the sofa inside the apartment or if it’s just miscommunication and I did not understand it correctly.
15 January 2023
Reply from SOFACOMPANY Sverige
Fantastic to hear Cindy!<33
Many thanks for your nice and detailed words! We are so happy to read that you are satisfied with your buying and service experience from us.
Thank you for your feedback! Of course, it should go as planned, even at the final delivery, so we will of course take this on to our contact at Bring to get the chance to improve.<3
We are convinced that you and Clara will have a fantastic time together! <33
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